Computer will randomly appear to lose power, and reboot normally.

Hi there, I have been experiencing a super frustrating issue on my computer, where it will randomly completely lose power and shut down, before automatically booting back up as if nothing had happened.

Some info on the problem / my computer:

- Time between the problem occurring seems random, with times fluctuating from days without incidents to less than 1 minute.
- What I'm doing on my computer is irrelevant, as it has occurred off a fresh boot with the computer sitting idle, as well as during games, internet browsing etc.
- Power to my peripherals such as keyboard and mouse are lost on the crash
- I have unplugged most USB peripherals, extra monitors and extra speakers from the computer and the issue persists.
- The issue has occurred while booting, before Windows has made it to the log-in screen, and after POST-ing.
- This may just be coincidence but when I first power the PC on after it has remained off for a while, the issue takes longer to present itself, and then normally the time between occurrences gets quicker until the next period of off-time (such as when I go to sleep)
- I have run every hardware stress-tests on OCCT for at least an hour, with no issues present.
- Computer is just over 1.5 years old
- Issue started Nov 2023 and has continued since
- Windows Home Edition: Version 22H2 OS Build 19045.3930

I can provide Event Viewer files which display the critical Kernel Power event ID 41 that occurs on each crash, as well as the logs leading up to each. I intentionally did not touch my computer for about 14 hours and just left it on, so the only logs would be relating to the boot and crash presumably.

I tried following this guide: https://answers.microsoft.com/en-us/...3-c48669e4c983

And after restarting my computer, it would immediately boot into a BSOD with the text 'DRIVER_VERIFIED_DETECTED_VIOLATION' but didn't list any drivers. I then had to do a system restore to get back into my computer as it was stuck in a BSOD loop. I have the dmp file in the zip attached.

Just for the hell of it too, I used the V2 Log collector found on the 'BSOD - Posting Instructions' page, and the zip file from that is included as well: V2 -Log-Collector-Files.zip - Google Drive

Any help would be greatly appreciated, this has been driving me nuts and I've lost hours upon hours of work

The logs reported multiple BSOD in addition to the recent WDV BSOD.


1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachment...p_plus_log.bat

Batch files for use in BSOD debugging

Batch files for use in BSOD debugging



2) Turn off Windows fast startup

Turn On or Off Fast Startup in Windows 10



3) Make a new restore point

Create System Restore Point in Windows 10



4) Uninstall or uninstall and reinstall:

steamstreamingmicrophone Steam Streaming Microphone c:\windows\system32\drivers\steamstreamingmicrophone.sys



5) Make another restore point



6) Learn the methods to recover from using the WDV tool by booting into safe mod and running one or more of these commands:

Enable and Disable Driver Verifier in Windows 10


verifier /reset

verifier /bootmode resetonbootfail



7) Restart WDV and include all customized tests except:

[ ] 0x00000004 Randomized low resources simulation.



8) If there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings



9) For any BSOD post a new V2 share link into the newest post

Code:

Name	Steam Streaming Microphone
Manufacturer	Valve Corporation Audio DDK
Status	OK
PNP Device ID	ROOT\STEAMSTREAMINGMICROPHONE\0000
Driver	C:\WINDOWS\SYSTEM32\DRIVERS\STEAMSTREAMINGMICROPHONE.SYS (, 39.78 KB (40,736 bytes), 23/03/2022 12:40 PM)

Heading to bed > will check the thread much later in the day/evening.

I am not an expert as much as these guys, but that happened to me, and it was a power supply.

Replaced it, and all was fine.

EDIT: BUT DONT USE MY ADVICE FIRST!

Thanks so much for your help.

I ran Tuneup plus, and have the output below, but I'm unsure what you're asking of me with the third link in section (1) of your reply, sorry. Should I be running all of the 'Batch Scripts for BSOD debugging' in the list?

(2) I unticked the box, I didn't even know this was an option until now

(4 - 5) I uninstalled it, I think the program Steam may reinstall it during normal operation but at least it'll be a clean install.

(6-7) '7) Restart WDV and include all customized tests except:
[ ] 0x00000004 Randomized low resources simulation.'

I'm a little confused on the terminology here, can you please clarify whether you're referring to the 'Flag Type' of the settings on this page:


As in, by your instructions, should I be ticking every test with the Flag 'Additional' except for the one you mentioned?

Thanks again!

I think my last message was eaten by bad internet.. sorry if it ends up duplicating

Thanks so much for your help.

I ran Tuneup plus, and have the output below, but I'm unsure what you're asking of me with the third link in section (1) of your reply, sorry. Should I be running all of the 'Batch Scripts for BSOD debugging' in the list?

(2) I unticked the box, I didn't even know this was an option until now

(3-5) I uninstalled it, I think the program Steam may reinstall it during normal operation but at least it'll be a clean install.

(6-7) I'm unsure what you mean by 'customized tests', are they all the ones labelled 'Additional'? As in, everyone with that flag should be ticked except the one you listed?

Thanks again!

The prior run of WDV had these customized tests:
https://answers.microsoft.com/en-us/...3-c48669e4c983
Make a new restore point.
For the next use of the tool please include DDI (all customized tests except [ ] 0x00000004 Randomized low resources simulation.)

Microsoft Windows 10 Home Version 22H2 (OS Build 19045.3930)

==================================================================

Started on Tue 23/01/2024 at 10:44:42.78

[SFC /ScanNow]

Beginning system scan. This process will take some time.

Results:

Windows Resource Protection did not find any integrity violations.

==================================================================

Started on Tue 23/01/2024 at 10:47:08.68

[DISM /online /cleanup-image /ScanHealth]

Deployment Image Servicing and Management tool
Version: 10.0.19041.3636

Image Version: 10.0.19045.3930

No component store corruption detected.

The operation completed successfully.

==================================================================

Started on Tue 23/01/2024 at 10:49:15.19

[DISM /online /cleanup-image /RestoreHealth]

Deployment Image Servicing and Management tool
Version: 10.0.19041.3636

Image Version: 10.0.19045.3930

The restore operation completed successfully.

The operation completed successfully.

==================================================================

The second "SFC /ScanNow" was skipped, as the first output the following:

Windows Resource Protection did not find any integrity violations.

==================================================================

Started on Tue 23/01/2024 at 10:51:34.40

[ChkDsk /Scan]

The type of the file system is NTFS.

Stage 1: Examining basic file system structure ...
1873664 file records processed.
File verification completed.
Phase duration (File record verification): 27.41 seconds.
15371 large file records processed.
Phase duration (Orphan file record recovery): 0.00 milliseconds.
0 bad file records processed.
Phase duration (Bad file record checking): 0.05 milliseconds.

Stage 2: Examining file name linkage ...
1657 reparse records processed.
2574302 index entries processed.
Index verification completed.
Phase duration (Index verification): 1.40 minutes.
0 unindexed files scanned.
Phase duration (Orphan reconnection): 21.92 seconds.
0 unindexed files recovered to lost and found.
Phase duration (Orphan recovery to lost and found): 0.08 milliseconds.
1657 reparse records processed.
Phase duration (Reparse point and Object ID verification): 9.76 milliseconds.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
Phase duration (Security descriptor verification): 109.31 milliseconds.
350320 data files processed.
Phase duration (Data attribute verification): 0.04 milliseconds.
CHKDSK is verifying Usn Journal...
35938760 USN bytes processed.
Usn Journal verification completed.
Phase duration (USN journal verification): 173.59 milliseconds.

Windows has scanned the file system and found no problems.

No further action is required.

487743816 KB total disk space.
396249788 KB in 1461366 files.
834496 KB in 350321 indexes.
0 KB in bad sectors.
1998716 KB in use by the system.
65536 KB occupied by the log file.
88660816 KB available on disk.

4096 bytes in each allocation unit.
121935954 total allocation units on disk.
22165204 allocation units available on disk.
Total duration: 2.23 minutes (133800 ms).

==================================================================

Started on Tue 23/01/2024 at 10:53:59.29

AutoReboot

FALSE

==================================================================

[Set AutoReboot = False]

Updating property(s) of '\\SCARLET\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\Windows|\\Device\\Harddisk2\\Partition3"'

Property(s) update successful.

==================================================================

AutoReboot

FALSE

==================================================================

DebugInfoType

7

==================================================================

[Set DebugInfoType = 7]

Updating property(s) of '\\SCARLET\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\Windows|\\Device\\Harddisk2\\Partition3"'

Property(s) update successful.

==================================================================

DebugInfoType

7

==================================================================

[WMIC PageFile list]

AllocatedBaseSize=4096
CurrentUsage=0
Description=C:\pagefile.sys
InstallDate=20220318085618.320547+660
Name=C:\pagefile.sys
PeakUsage=31
Status=
TempPageFile=FALSE

==================================================================

AutomaticManagedPagefile

TRUE

==================================================================

[Set AutomaticManagedPagefile = True]

Updating property(s) of '\\SCARLET\ROOT\CIMV2:Win32_ComputerSystem.Name="SCARLET"'

Property(s) update successful.

==================================================================

AutomaticManagedPagefile

TRUE

==================================================================

[BcdEdit /enum {badmemory}]

RAM Defects
-----------
identifier {badmemory}

==================================================================

Finished on Tue 23/01/2024 at 10:54:00.33
It took 9 minutes and 18 seconds to complete the operations.

- - - Updated - - -

I probably had 4 BSOD while trying to turn off the verifier through command prompt through recovery mode, but ended up needing to use a restore point. Once I was back into windows I had another one of my crashes while it was partway through, and then the second attempt is the one I posted above, after my computer restarted again.

- - - Updated - - -

Oops I just realized that was Tuneup Plus Log, give me one moment..

- - - Updated - - -

SCARLET-(2024-01-23_10-59-54).zip - Google Drive

1) Uninstall or uninstall and reinstall:

vdvad_waveextensible Virtual Desktop Audio c:\windows\system32\drivers\vdvad.sys


2) Make a new restore point


3) Restart WDV

Post either share link:

a) no immediate BSOD > verifier /querysettings

b) immediate BSOD > V2

Code:

Name	Virtual Desktop Audio
Manufacturer	Virtual Desktop, Inc.
Status	OK
PNP Device ID	ROOT\MEDIA\0001
Driver	C:\WINDOWS\SYSTEM32\DRIVERS\VDVAD.SYS (1.6.1.0, 43.88 KB (44,936 bytes), 3/05/2022 4:08 AM)

Open up the streamer app and UN-check “Use Virtual Audio Driver”
(That driver prevents sound from going to your regular computer speakers. It also enables the positional audio feature.)

Then open the app install directory and cut the “AudioDriver” folder and paste it on your desktop temporarily - this prevents that driver from loading when windows starts.

You sound will still work but you might have to choose the proper speakers using the system tray - without the driver loading the sound may default to you normal Windows speaker device instead fo the virtual audio device.

Reboot.

Test for a few days and see of the random crashes and BSOD's are gone.


If they are contact the Home | Virtual Desktop support team.

If it does not please continue with zbook - who seems to be on the rght path anyways.

That audio driver VDVAD.sys has caused these issues in the past for sure.


P.S. - My wife uses that app sometimes with her 2x VR Headsets.

When she had the same issue the dev team was very open to receiving dumps and fixing the issue.
That was 5 years ago so YMMV.