System will randomly hard freeze, no errors


  1. Amaze
    Posts : 11
    Win10 Pro
       New #1

    System will randomly hard freeze, no errors


    I've been having this issue for a while now but it happens pretty rarely. Except yesterday it happened twice.
    The system will just freeze everything except the mouse. I can still ctrl alt delete and click on task manager but it doesn't open and from there on I can no longer ctrl alt delete.
    The last thing I can still do is open up a separate desktop. But alas ctrl alt delete doesn't work there either. And now I can't do anything at all, no more desktops can be created. I can still move the mouse though.
    Last resort then is to hit the reset button.

    There are no errors in the event viewer or the reliability history beyond saying that windows shut down unexpectedly.

    I ran memtest86 overnight and it finished 3 of 4 passes without errors. I can do the full run on worknight instead, but at least in the past if I've had faulty memory there would be an error in Windows.

    Using Win10 Pro 22H2 19045.3930

    V2 Log
    THT-PC-(2024-01-14_11-20-25).zip - Google Drive
      My Computer
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  3. zbook
    Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       New #2

    Please perform the following steps: (in sequence)


    1) Run Tuneup plus > post a share link using one drive, drop box, or google drive

    https://www.tenforums.com/attachment...p_plus_log.bat

    Batch files for use in BSOD debugging

    Batch files for use in BSOD debugging


    2) Uninstall the Nvidia GPU drivers using DDU

    Display Driver Uninstaller: How to use | Tutorials

    Display Driver Uninstaller (DDU) | Wagnardsoft

    Official Drivers | NVIDIA


    Code:
    Name	NVIDIA GeForce RTX 4070 Ti
PNP Device ID	PCI\VEN_10DE&DEV_2782&SUBSYS_88DD1043&REV_A1\4&1FC990D7&0&0019
Adapter Type	NVIDIA GeForce RTX 4070 Ti, NVIDIA compatible
Adapter Description	NVIDIA GeForce RTX 4070 Ti
Adapter RAM	(1,048,576) bytes
Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1fea8972dc2f0a69\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1fea8972dc2f0a69\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1fea8972dc2f0a69\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1fea8972dc2f0a69\nvldumdx.dll
Driver Version	31.0.15.4617
INF File	oem0.inf (Section079 section)
Driver	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPIG.INF_AMD64_1FEA8972DC2F0A69\NVLDDMKM.SYS (31.0.15.4617, 56.01 MB (58,728,072 bytes), 19/11/2023 14:16)
      My Computer
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  4. Amaze
    Posts : 11
    Win10 Pro
    Thread Starter
       New #3

    zbook said:
    Please perform the following steps: (in sequence)


    1) Run Tuneup plus > post a share link using one drive, drop box, or google drive

    https://www.tenforums.com/attachment...p_plus_log.bat

    Batch files for use in BSOD debugging

    Batch files for use in BSOD debugging


    2) Uninstall the Nvidia GPU drivers using DDU

    Display Driver Uninstaller: How to use | Tutorials

    Display Driver Uninstaller (DDU) | Wagnardsoft

    Official Drivers | NVIDIA


    Code:
    Name	NVIDIA GeForce RTX 4070 Ti
PNP Device ID	PCI\VEN_10DE&DEV_2782&SUBSYS_88DD1043&REV_A1\4&1FC990D7&0&0019
Adapter Type	NVIDIA GeForce RTX 4070 Ti, NVIDIA compatible
Adapter Description	NVIDIA GeForce RTX 4070 Ti
Adapter RAM	(1,048,576) bytes
Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1fea8972dc2f0a69\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1fea8972dc2f0a69\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1fea8972dc2f0a69\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1fea8972dc2f0a69\nvldumdx.dll
Driver Version	31.0.15.4617
INF File	oem0.inf (Section079 section)
Driver	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPIG.INF_AMD64_1FEA8972DC2F0A69\NVLDDMKM.SYS (31.0.15.4617, 56.01 MB (58,728,072 bytes), 19/11/2023 14:16)
    Done. It did find something:
    Tuneup_log 2024-01-16 at 15-41-44.zip - Google Drive
      My Computer
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  6. zbook
    Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       New #4

    Reboot to safe mode with command prompt (shift + restart)

    Boot into Safe Mode on Windows 10


    type: chkdsk /b /v

    Run on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E: etc.

    Run the chkdsk switches on the Windows drive overnight while sleeping.



    C:\WINDOWS\system32>chkdsk /b /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y

    Reboot as needed.

    After all drives rrun:

    https://www.tenforums.com/attachment...kfromevent.bat

    Batch files for use in BSOD debugging

    Batch files for use in BSOD debugging


    Code:
        Found corrupt basic file structure for "\Users\ttiller\AppData\Local\NVIDIA\NvBackend\ApplicationOntology\data\wrappers\LITTLE~1 <0x10,0x89e21>"
was not able to send command for self-healing due to lack of memory.


    Code:
    ------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 62.1 GB
Total Space: 237.0 GB
File System: NTFS
      Model: Samsung SSD 850 EVO 250GB

      Drive: D:
 Free Space: 172.9 GB
Total Space: 476.8 GB
File System: NTFS
      Model: CT500MX500SSD1

      Drive: E:
 Free Space: 20.8 GB
Total Space: 122.1 GB
File System: NTFS
      Model: SAMSUNG SSD 830 Series

      Drive: F:
 Free Space: 185.1 GB
Total Space: 1907.7 GB
File System: NTFS
      Model: WDC WD20EARX-00PASB0

      Drive: G:
 Free Space: 589.5 GB
Total Space: 953.9 GB
File System: NTFS
      Model: KINGSTON SFYRS1000G
      My Computer
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  7. Amaze
    Posts : 11
    Win10 Pro
    Thread Starter
       New #5

    zbook said:
    Snip
    Done.
    chkdskFromEvent.log - Google Drive
      My Computer
    Quote Quote

  8. zbook
    Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       New #6

    Monitor the computer using:

    View Reliability History in Windows 11 Tutorial | Windows 11 Forum

    Reliability Monitor is the Best Windows Troubleshooting Tool You Aren't Using


    In three to five days repeat chkdsk /b /v C:

    And post a new V2 share link into the newest post.

    If there are no new freezes or drive problems that will complete the troubleshooting.
      My Computer
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  9. Amaze
    Posts : 11
    Win10 Pro
    Thread Starter
       New #7

    zbook said:
    Monitor the computer using:

    View Reliability History in Windows 11 Tutorial | Windows 11 Forum

    Reliability Monitor is the Best Windows Troubleshooting Tool You Aren't Using


    In three to five days repeat chkdsk /b /v C:

    And post a new V2 share link into the newest post.

    If there are no new freezes or drive problems that will complete the troubleshooting.
    Have not had any freezes since my first post. Since I can't replicate the issue I can't say for certain it's gone.
    But if you don't see anything in the new V2 I will mark this as resolved and will make a new post if the issue returns.
    THT-PC-(2024-01-23_17-53-14).zip - Google Drive
      My Computer
    Quote Quote

  10. zbook
    Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       New #8

    Today is 01/23/24.

    Last BSOD 01/12/24

    Last unexpected shutdown and restart: 01/14/24

    Last chkdsk: 01/23/24 > only cleaning


    Looks good.




    Code:
    Stage 3: Examining security descriptors ...
Cleaning up 70 unused index entries from index $SII of file 0x9.
Cleaning up 70 unused index entries from index $SDH of file 0x9.
Cleaning up 70 unused security descriptors.
Security descriptor verification completed.
 Phase duration (Security descriptor verification): 19.59 milliseconds.
  329505 data files processed.                                           


 Phase duration (Data attribute verification): 2.10 milliseconds.
CHKDSK is verifying Usn Journal...
  38993880 USN bytes processed.                                                           


Usn Journal verification completed.
 Phase duration (USN journal verification): 165.68 milliseconds.

Stage 4: Looking for bad clusters in user file data ...
  1070576 files processed.                                                               


File data verification completed.
 Phase duration (User file recovery): 8.20 minutes.

Stage 5: Looking for bad, free clusters ...
  17552903 free clusters processed.                                                       


Free space verification is complete.
 Phase duration (Free space recovery): 0.00 milliseconds.

Windows has scanned the file system and found no problems.
No further action is required.

 242714187 KB total disk space.
 170782148 KB in 650395 files.
    534220 KB in 329506 indexes.
         0 KB in bad sectors.
   1186207 KB in use by the system.
     65536 KB occupied by the log file.
  70211612 KB available on disk.

      4096 bytes in each allocation unit.
  60678546 total allocation units on disk.
  17552903 allocation units available on disk.
Total duration: 8.64 minutes (518586 ms).
      My Computer
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  12. Amaze
    Posts : 11
    Win10 Pro
    Thread Starter
       New #9

    zbook said:
    Today is 01/23/24.

    Last BSOD 01/12/24

    Last unexpected shutdown and restart: 01/14/24

    Last chkdsk: 01/23/24 > only cleaning


    Looks good.
    Hello again. It took over 2 months but I had the same issue again late last night.

    V2 log

    Tuneup log

    Chkdsk log
      My Computer
    Quote Quote

  13. zbook
    Posts : 41,475
    windows 10 professional version 1607 build 14393.969 64 bit
       New #10

    There were no BSOD.

    For non-BSOD problems please open a thread in one of these forum rooms:

    https://www.tenforums.com/performance-maintenance/

    https://www.tenforums.com/general-support/
      My Computer
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