Crash/lose audio when gaming - 0x8000000000000002

Upgraded my CPU/Mobo/RAM/C:\ drive early December, just started having problems with all this in the last few days. Crashing (All screens freeze, have to restart by pressing power button) seems specific to gaming, may have happened once on just ~netflix. Some games don't seem to trigger it at all (eg factory-builder Satisfactory), some do frequently (cyberpunk 2077, RDR2), and there seems to be some relationship with coming back from a screensaver or interacting with objects/menus.

Weirdly, I'll lose sound after these crashes (as if my PC does not recognize any audio inputs), and have been able to get it back by restarting via the windows memory diagnostic, interrupting it maybe a minute in. Sound problems persist if I restart or shut down normally. Not looking to troubleshoot any of that necessarily, just more context.

V2 Log collector output: PANCHAMUNDI-(2024-01-05_19-09-49).zip - Google Drive

<System>
<Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
<EventID>1</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2024-01-06T01:41:16.7503272Z" />
<EventRecordID>196119</EventRecordID>
<Correlation ActivityID="{898878ef-3e05-4500-af64-919393416663}" />
<Execution ProcessID="5972" ThreadID="7112" />
<Channel>System</Channel>
<Computer>Panchamundi</Computer>
<Security UserID="S-1-5-19" />
</System>
- <EventData>
<Data Name="Length">298</Data>
<Data Name="RawData">435045521002FFFFFFFF010001000000070000002A0100000E280100060118143C60C1835215A74887D11 4D9467D7765000000000000000000000000000000008D7C2157665EFB4480339B74CACEDF5B03F83300702E884E992C6F26D AF3DB7A88CF5D5A2C40DA01080000000000000000000000000000000000000000000000C8000000620000000003020001000 0000000000000000000000000000000000000000000000000000000000000000000010000000000000000000000000000000 00000000000000053544F52504F525401006200000003000100050011000000F5FE4D0C3891EE11BE4B806E6F6E696373007 4006F0072006E0076006D006500000000000000000000000000000000004E564D65202020200053616D73756E67205353442 03938302000</Data>
</EventData>

Windows Version 22H2 OS Build 19045.3803

1) Run Tuneup plus > post a share link into this thread using one drive, drop box, or google drive.


https://www.tenforums.com/attachment...p_plus_log.bat

Batch files for use in BSOD debugging

Batch files for use in BSOD debugging


2) Run diskparinfo post a share link into this thread using one drive, drop box, or google drive.


https://www.tenforums.com/attachment...iskparinfo.bat


3) Uninstall any hardware / software related to these drivers:

nipcibrd National Instruments PCI Bridge Driver c:\windows\system32\drivers\nipcibrd.sys

nipbcfk National Instruments Class Upper Filter Driver c:\windows\system32\drivers\nipbcfk.sys


4) Post a share link disk management:

How to Post a Screenshot of Disk Management


5) Create a new restore point:

Create System Restore Point in Windows 10

Code:

Sound Tab 1: No sound card was found.  If one is expected, you should install a sound driver provided by the hardware manufacturer.

Code:

RZ608 Bluetooth(R) Adapter	USB\VID_0E8D&PID_0608&MI_00\9&330F77BF&0&0000	This device is not working properly because Windows cannot load the drivers required for this device.

Code:

Windows RE status:         Disabled

Awesome, I think that actually did it!

I wasn't sure what you meant by 3), so did 1, 2, 4 & 5 - realized I could at least check uninstall programs for "national instruments" and indeed, found an old suite of tools used for chemistry labs years ago. Uninstalled all those and after restarting, have been able to run 2077 (the most crash-prone) for a few hours with multiple quests and screensavers. It surely would have crashed by now, before. I'll keep an eye on it and make another thread if I do run into another crash.

Thanks!!

That's great news.

You're welcome.



The computer has a disabled recovery partition.