BSOD every few hours or few days - very random

stonerobertc · 09 Oct 2015

Well, I removed all video driver files and reloaded latest nvidia file. I also installed a new Realtek driver. Unfortunately, it crashed again this this afternoon. Here is the file. Attachment 41961

axe0 · 10 Oct 2015

Please uninstall the Intel software, the driver is not compatible with Windows 10 as the date speaks.

Code:

*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys


0: kd> lmvm iastorastart             end                 module name
fffff801`16510000 fffff801`16a82000   iaStorA  T (no symbols)           
    Loaded symbol image file: iaStorA.sys
    Image path: iaStorA.sys
    Image name: iaStorA.sys
    Timestamp:        Wed Jun 03 11:38:57 2015 (556ECB31)
    CheckSum:         00165AED
    ImageSize:        00572000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please check the frequency of the RAM in the bios and make sure it is supported by the motherboard.

stonerobertc · 10 Oct 2015

I am afraid I don't understand what I should uninstall. What do I uninstall? Also, the RAM is the same as has been in the computer for at lest two years. Although I increased the RAM after I got it, it is the same frequency as originally installed by Dell.

axe0 · 10 Oct 2015

Uninstall every program of Intel, like Intel driver update utility.
For now it is not necessary.

How is your hard drive setup? The Intel Rapid Storage Technology has been flagged multiple times in the troubleshooting process, has been updated, service has been disabled but still giving trouble.

Have you checked your software for updates?

Please fill in your system specs

Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.

How to fill in your system specs:

stonerobertc · 11 Oct 2015

I disabled IRTS again. Somehow was running again. Uninstalled all Intel programs. I added drive info on my profile. There are 4 internal drives, 1 SSD and 3 disks. I have 6 external USB drives for backup (2x3.0 and 4x2.0) connected through a USB 3.0 hub. It crashed again last night. Here is the file. Attachment 42235

axe0 · 11 Oct 2015

Please make sure every component is connected properly and make sure there is no dust inside.

The Nvidia Video driver has been flagged again for the 4th time, if Nvidia has driver updates please use DDU to uninstall the older drivers.

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia

Code:

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

Please check here for the Western Digital SCSI Arcitecture Model (SAM) WDM driver.

Warning

The 2008 version is known for causing BSOD's in Windows.

Code:

0: kd> lmvm wdcsam64

start             end                 module name
fffff800`e3b90000 fffff800`e3b93880   wdcsam64   (deferred)             
    Image path: wdcsam64.sys
    Image name: wdcsam64.sys
    Timestamp:        Wed Apr 16 10:39:08 2008 (4805BB2C)
    CheckSum:         0000C09E
    ImageSize:        00003880
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please remove/update the Dell software, it has an old driver

Code:

0: kd> lmvm DDDriver64Dcsa

start             end                 module name
fffff800`e3070000 fffff800`e307a000   DDDriver64Dcsa   (deferred)             
    Image path: DDDriver64Dcsa.sys
    Image name: DDDriver64Dcsa.sys
    Timestamp:        Wed May 28 21:58:54 2014 (53863FFE)
    CheckSum:         0000B057
    ImageSize:        0000A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

stonerobertc · 11 Oct 2015

I have reinstalled the nvidia driver. I did the uninstall with DDU a few days ago, but I may have reinstalled the wrong nvidia driver then. I ran DDU again and reinstalled the proper driver, so I think that has been corrected.

However, I don't know how to address your next two comments. The only WD driver that says wdcsam64 that I can find is listed in device manager under "WD drive management devices". There are two listings under it that say "WD SES device" and the driver for both is dated 4/2015. When I go the the WD site per your link it asked me the specific device I am looking for to get a driver. I don't know what to say since I have several different WD devices, both internal and external. Or are you talking about something else?

As far as the Dell software, I don't know what software you are talking about. I looked around and found a Dell Data Vault (which I think came with it and I do not use). Is that what you mean or something else? No problem to uninstall it, but I did not kow if that was it.

Thanks again for your help.

axe0 · 11 Oct 2015

For WD devices, please first check the internal ones.

Please remove the Dell Data Vault.

stonerobertc · 17 Oct 2015

I uninstalled the Dell Data vault and have updated everything I can find for Western Digital. I thought things were going better for a couple of days, but it continues to crash. I am also having an issue when the monitors have been asleep for a while, such as overnight, I can't get them to wake up. The computer is on, but the monitors are black. If I move the mouse and press the windows key and maybe the enter key, it comes to life and says the "display driver has stopped responding but has recovered". I have the latest video driver installed. Here are the latest dump files. Attachment 43279

axe0 · 18 Oct 2015

Old drivers

Code:

wdcsam64 wdcsam64.sys Wed Apr 16 10:39:08 2008 (4805BB2C) // Western Digital SCSI Arcitecture Model (SAM) WDM driver 2008 driver version has known BSOD issues in Windows
npf      npf.sys      Fri Jun 25 18:50:58 2010 (4C24DE72) // NetGroup Packet Filter Driver
dccmtr   dccmtr.sys   Thu Jun 02 22:56:51 2011 (4DE7F913) // Datacolor

Please remove Datacolor and check your devices for the driver "wdcsam64.sys"