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  1.    03 Oct 2015 #61
    Join Date : Sep 2015
    Posts : 44
    Microsoft Windows 10 Home 64-bit
    Thread Starter

    Well, I thought things had stabilized, but it still crashes every 3-4 days. Only change is at some point in this time period I installed Spyder5 software for monitor color calibration. I had used Spyder3, but was concerned it was too old. Attached is the dump file. I would appreciate help figuring out what is causing this. All drivers are the latest available.Attachment 40848
      My ComputerSystem Spec
  2.    03 Oct 2015 #62
    Join Date : Jun 2015
    Posts : 12,683
    Windows 10 Pro

    The cause is the driver from the Dell Wireless 1703 device.
    Please check Atheros for driver updates
    Code:
    *** WARNING: Unable to verify timestamp for athw8x.sys
    *** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
    
    7: kd> lmvm athw8x
    start             end                 module name
    fffff801`b6c10000 fffff801`b7030000   athw8x   T (no symbols)           
        Loaded symbol image file: athw8x.sys
        Image path: athw8x.sys
        Image name: athw8x.sys
        Timestamp:        Mon Apr 27 04:56:12 2015 (553DA54C)
        CheckSum:         00411F51
        ImageSize:        00420000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec
  3.    03 Oct 2015 #63
    Join Date : Sep 2015
    Posts : 44
    Microsoft Windows 10 Home 64-bit
    Thread Starter

    Thanks for the response. I don't use bluetooth on the computer, so I disabled the Dell Wireless 1703 device. We'll see if that helps. However, in the meantime, I have had two more crashes. The file is attached. They seem different. Any ideas? Attachment 40926
      My ComputerSystem Spec
  4.    03 Oct 2015 #64
    Join Date : Jun 2015
    Posts : 12,683
    Windows 10 Pro

    Do you have anything connected to the pc, outside of mouse and keyboard?
      My ComputersSystem Spec
  5.    03 Oct 2015 #65
    Join Date : Sep 2015
    Posts : 44
    Microsoft Windows 10 Home 64-bit
    Thread Starter

    Lots. I have 10 USB ports, 6 USB 3.0 and 4 USB 2.0. All but 3 of the ports have something attached. There are two USB hubs. One is USB 2.0 and the other is USB 3.0. The USB 2.0 hub has 4 external drives with their own power supply attached. The USB 3.0 hub has two external drives with their own power supply. I have a mouse, a wireless keyboard fob, a film scanner (not turned on) and a Wacom tablet attached to USB 2.0 ports. There is a USB 3.0 card reader attached to the other USB 3.0 port. The only thing added with the new monitor and video card was the USB 3.0 hub. However, it seems to work fine.
      My ComputerSystem Spec
  6.    03 Oct 2015 #66
    Join Date : Jun 2015
    Posts : 12,683
    Windows 10 Pro

    I am asking it again because the following makes me curious about extern devices.
    Code:
    fffff803`b2b93728  fffff800`1c580683 USBXHCI!UsbDevice_TransferEventHandler+0x87
    fffff803`b2b936b8  fffff800`1c56a932 USBXHCI!Endpoint_TransferEventHandler+0x4e\
    fffff803`b2b936c8  fffff800`1c56dddc USBXHCI!WPP_RECORDER_SF_ddddxdLL+0x178
    The USBXHCI.sys is a USB driver from Windows.
      My ComputersSystem Spec
  7.    03 Oct 2015 #67
    Join Date : Sep 2015
    Posts : 44
    Microsoft Windows 10 Home 64-bit
    Thread Starter

    I noticed a reference to that, too. I have run tests on all the usb ports and they all test OK. I think I used the Dell diagnostic. Nothing shows as a problem in device manager either. Other than mouse, keyboard (wireless) and Wacom tablet, it is mostly external drives of various sizes and ages. And also an external card reader.is there something better to run to test usb issues?

    These last two rashes reference "hal.dll". I have not seen that before. Not sure what, if anything it means.
      My ComputerSystem Spec
  8.    03 Oct 2015 #68
    Join Date : Jun 2015
    Posts : 12,683
    Windows 10 Pro

    Quote Originally Posted by stonerobertc View Post
    I noticed a reference to that, too. I have run tests on all the usb ports and they all test OK. I think I used the Dell diagnostic. Nothing shows as a problem in device manager either. Other than mouse, keyboard (wireless) and Wacom tablet, it is mostly external drives of various sizes and ages. And also an external card reader.is there something better to run to test usb issues?

    These last two rashes reference "hal.dll". I have not seen that before. Not sure what, if anything it means.
    Best way to test USB issues is by disconnecting them all and test every connection with a device you know should work.
    If there is no problem, 1 or multiple devices is giving trouble.
    If there are problems, the USB of the pc is causing issues.

    That is an important Windows file, only blamed because it is the last active.
    I can garantee you that it is not the cause.
      My ComputersSystem Spec
  9.    07 Oct 2015 #69
    Join Date : Sep 2015
    Posts : 44
    Microsoft Windows 10 Home 64-bit
    Thread Starter

    Here latest dump files. I had almost all thing USB devices removed. Had three portable USB drives attached directly to compute. No hubs. Attachment 41613
      My ComputerSystem Spec
  10.    08 Oct 2015 #70
    Join Date : Jun 2015
    Posts : 12,683
    Windows 10 Pro

    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia
    Code:
    0: kd> lmvm nvlddmkm
    start             end                 module name
    fffff801`05d40000 fffff801`0682c000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Fri Sep 11 03:52:05 2015 (55F233C5)
        CheckSum:         00AAD7BC
        ImageSize:        00AEC000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please check Realtek for the Realtek PCIe GBE Family Controller driver updates
    Code:
    5: kd> lmvm rt640x64
    start             end                 module name
    fffff801`d5710000 fffff801`d57e9000   rt640x64 T (no symbols)           
        Loaded symbol image file: rt640x64.sys
        Image path: rt640x64.sys
        Image name: rt640x64.sys
        Timestamp:        Tue May 05 18:21:03 2015 (5548EDEF)
        CheckSum:         000E5E61
        ImageSize:        000D9000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    There is lots of USB driver activity
    Code:
    STACK_TEXT:  
    fffff802`bdf93268 fffff802`bbf73ba9 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
    fffff802`bdf93270 fffff802`bbf723c8 : 00000000`00000000 ffffe001`485ea820 00000000`00000000 fffff802`bbe6626d : nt!KiBugCheckDispatch+0x69
    fffff802`bdf933b0 fffff800`34d2ce5d : 00000000`00000000 fffff802`bdf93800 ffffe001`4850c400 fffff800`305a8439 : nt!KiPageFault+0x248
    fffff802`bdf93540 fffff800`34d2cdc4 : ffffe001`48ab9710 ffffe001`48ab9790 ffffe001`48ab9570 00000000`ffffffff : USBXHCI!Bulk_Transfer_PrepareForCompletion+0x5d
    fffff802`bdf935b0 fffff800`34d2b226 : ffffe001`48ab9710 00000000`00000001 ffffe001`48ab9790 fffff802`bdf93800 : USBXHCI!Bulk_Transfer_CompleteCancelable+0x154
    fffff802`bdf93610 fffff800`34d1a932 : ffffe001`442a96e0 fffff800`34d1dddc ffffe001`4840c050 00000000`00000000 : USBXHCI!Bulk_ProcessTransferEventWithED1+0x3aa
    fffff802`bdf936c0 fffff800`34d30683 : 00000000`00000004 fffff802`bdf93800 fffff802`bdf93829 fffff802`bdf937e0 : USBXHCI!Endpoint_TransferEventHandler+0x4e
    fffff802`bdf93730 fffff800`34d1d572 : ffffe001`440a22c0 ffffe001`442cf330 ffffe001`440b4748 fffff800`34f61173 : USBXHCI!UsbDevice_TransferEventHandler+0x87
    fffff802`bdf93790 fffff800`306426b0 : ffffe001`45d07b10 ffffe001`45d07b10 00001ffe`bbf4bb88 ffffe001`45d07b10 : USBXHCI!Interrupter_WdfEvtInterruptDpc+0x4d2
    fffff802`bdf93890 fffff802`bbe6a735 : fffff802`bc180f00 fffff802`bdf93b20 ffffe001`440b4470 00000001`ffffffff : Wdf01000!FxInterrupt::DpcHandler+0xe4
    fffff802`bdf938c0 fffff802`bbe69e10 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiExecuteAllDpcs+0x275
    fffff802`bdf93a10 fffff802`bbf6bf9a : fffff802`bc17e180 fffff802`bc17e180 fffff802`bc1f4740 ffffe001`4801f840 : nt!KiRetireDpcList+0xe0
    fffff802`bdf93c60 00000000`00000000 : fffff802`bdf94000 fffff802`bdf8e000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a
      My ComputersSystem Spec

 
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