BSOD + Freezing screen

Hello Guys,

Win 22H2

Since few weeks, i randomly got bsod and freezing screen. It can happened just after the boot, during gaming or something, going to eat, coming back and it's froze or i get a bsod.

I check memory, disks, drivers > updated all of those which were not up to date, upgrade bios, deactivate XTU service... At my level, i'm out of solutions and i don't know what to do, thinking of restauring..

Any advices ?

Here is the link for the result of the log collector and the first tuneup batch : https://1drv.ms/f/s!AgUVqU6yuwDl4xAp...SlkKA?e=84eZLU

Regards,

Bloody

This looks to be a RAM issue. One dump fingers RAM specifically...

Code:

FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_STRIDE

The other dump is less clear cut but is most likely the result of a RAM issue given the above.

Looking at the RAM you have installed it's mismatched. One stick is Hynix 8GB DDR4 2666MHz and the other is Crucial Ballistix Sport AT 8GB 2666 MHz. They might look similar but the internal timings may well be different and that's enough to cause RAM errors. You should really buy your RAM as a matched pair in the same pack and not mix them like this.

I would suggest you remove one stick and run on just one for a while - or until you get another BSOD. Then swap RAM sticks and run on just the other RAM stick for a while. You may find that it runs fine on each stick on its own, but fails with both together. That's a classic mismatched RAM issue.

Well, i didn't expect that kind of answer as i've add ram like 5 years ago and i am having issue only few weeks ago...

I'll try your advice and update later

Thank you !

When were each RAM module installed?

How was RAM compatibility checked?



Uninstall Avast
Avast Removal Tool | Download Avast Clear | Avast
How to uninstall Avast Free Antivirus | Avast

Make sure Microsoft defender is on


Reinstall the Intel chipset drivers.



Upgrade the HP UEFI hardware diagnostics: HP PC Hardware Diagnostics UEFI – v10.2.0.0
https://ftp.hp.com/pub/softpaq/sp149...0/sp149563.exe


Overnight run the HP UEFI hardware diagnostics: system > extensive > loop until error

The next day if it has displayed two or more loops > click esc > take pictures displaying the tests performed with results > post a share link into this thread using one drive, drop box, or google drive

I think it's more than 5 years, could get accurate date if it's really important

Trusting a friend who build computer, asking me for frequency et what kind of DDR was the one i already got

Did all that you recommand.

Here is the result of the test : https://1drv.ms/f/s!AgUVqU6yuwDl4xAp...SlkKA?e=fOGtFP

Sorry it's in french

The single best, simplest, and most reliable test you can do is to remove one of the RAM sticks as advised. You'll soon see whether this really is a RAM issue as the dumps suggest or whether it's something else.

Please post a new V2 share link into the newest post.

https://www.tenforums.com/tutorials/...dows-10-a.html

Change Display Language in Windows 10

Hi

Updated the new v2 as asking

https://1drv.ms/f/s!AgUVqU6yuwDl4xAp...SlkKA?e=AdODMa

FYI since posting didnt have any BSOD or freeze so didnt try yet to remove one of the ram stick

Today is 10/28/2023.

The last BSOD was on 10/26/2023.


For housecleaning:

Please clean all Avast software and Avast remnants using the Microsoft troubleshooter:

Just a moment...

Just a moment...


Post images or share links displaying any findings.


Then run: Revo uninstaller free

Uninstall Software, Remove programs easily - Revo Uninstaller Pro


Avast software can be reinstalled after one week of computer stability.

Code:

Avira Fallback Updater                                                                                                        
Avira Phantom VPN                                                  2.43.1.16819     Avira Operations GmbH & Co. KG            
Avira Privacy Pal                                                  2.4.0.1962       Avira Operations GmbH & Co. KG 20210105   
Avira Security                                                     1.1.95.7         Avira Operations GmbH          20231019   
Avira Security                                                                      Avira Operations GmbH                     
Avira System Speedup                                               6.26.0.18        Avira Operations GmbH          20231002

Code:

Event[15993]
  Log Name: System
  Source: Service Control Manager
  Date: 2023-10-28T13:38:21.4010000Z
  Event ID: 7000
  Task: N/A
  Level: Error 
  Opcode: N/A
  Keyword: Classic, 
  User: N/A
  User Name: N/A
  Computer: DESKTOP-H35B95N
  Description: 
The Avira Security Updater service failed to start due to the following error: 
The service did not respond to the start or control request in a timely fashion.

Hello,

Avira removed and trying with only one stick of ram, nothing till 2 days except one freeze yesterday, i'll try the other stick after the next freeze and update soon