Blue screen system_thread_exception_not_handled

raian10 · 21 Aug 2023

HELLO, this happened when I started a game, in bluescreenview it appears that the driver that caused it was dxgmms2.sys, could you help me with anything that could be

Windows 11

link bsod: DESKTOP-S7E9Q4C-(2023-08-21_21-21-16).zip - Google Drive

ubuysa · 22 Aug 2023

Unfortunately most of us on here speak only English (though I can get into trouble in Greek too!). Next time you run the log collector could you please change the system language to English first? I'm currently unable to read your logs.

I do note that you're using mismatched RAM - that's a common cause of many issues. You have one 8GB stick of Corsair Vengeance LPX 2666MHz CL16 RAM and one 8GB stick of Corsair Vengeance RGB RS 3600MHx CL18 RAM. Mixing RAM sticks in this way is most unwise and could well be the root cause of your recent BSOD. All RAM sticks really need to be in matched sets, which means you need to buy them all in a single pack. If you're going to add RAM, as I suspect you have done, you need to buy exactly the same part number as the existing RAM.

The dump triage analysis does indeed blame dxgmms2.sys (a component of Microsoft's DirectX kernel) but the exception code in the dump is 0xC0000005 - a memory access violation - so your mismatched RAM could well be the cause of this BSOD.

One other thing to consider is that neither dxgmms2.sys, nor dxgkrnl.sys, which is also referenced in the dump, are at fault - because they are Microsoft drivers. Your AMD graphics driver (amdkmdag.sys) is also referenced in the call stack, but the version you have appears to be current...

Code:

6: kd> lmDvm amdkmdag
Browse full module list
start             end                 module name
fffff800`a3b40000 fffff800`a9aad000   amdkmdag T (no symbols)           
    Loaded symbol image file: amdkmdag.sys
    Image path: amdkmdag.sys
    Image name: amdkmdag.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Jul 19 05:43:16 2023 (64B74DC4)
    CheckSum:         05F250E6
    ImageSize:        05F6D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

It might be worth running the AMD Driver Support tool to look for a more recent update.

I rather think this is a mismatched RAM problem though.