New
#1
Newly-bought refurbished computer frequently freezes and crashes.
I recently bought a refurbished Dell Precision Tower 3620 from Newegg. It has an Intel Core i7 7700 @ 3.60GHz CPU, 32 GB or DDR4 RAM, and a NVIDIA Quadro M2000 GPU. It's running Windows 10 Pro 21H2 (OS Build 19044.3086).
I first turned it on on Friday, but didn't get to use it much and turned it off. Saturday night, I experienced a sudden freeze when trying to switch user accounts. I waited a long time, and the computer stayed frozen, so I had to shut it off with the power button. I ran sfc /scannow, dism /online /cleanup-image /restorehealth, and chkdsk /scan on it afterward, and the first one found and fixed some errors (probably caused by the forced shutdown).
Today (Sunday), I experienced a freeze lasting several seconds, which suddenly turned into a crash (ie, it froze, then shut down and started itself back up again). Within minutes of logging back in, I experienced another freeze that lasted indefinitely and necessitated using the power button to shut it down.
I already went through the online return process for replacement with Newegg, but am now having second thoughts and wondering if I should give the computer a chance before shipping it back it (I believe it's possible to cancel a return with Newegg), in case it's something easily fixable and/or a general issue with this model of computer that would also be present on a replacement. Most importantly, if I do return it for a replacement, I want to know what to inspect the replacement for in order to ascertain whether or not it will have the same problem.
I've included the zip file created by the V2 log collector.
DESKTOP-QUPKJ33-(2023-08-07_01-33-07).zip
Last edited by hbenthow; 07 Aug 2023 at 02:32.