PC Probs.-Regular BSODS/Screen Freeze, etc ****V2 LOG - NOW ADDED****

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  1. Posts : 109
    Windows 10 Home 64 Bit
       #1

    PC Probs.-Regular BSODS/Screen Freeze, etc ****V2 LOG - NOW ADDED****


    Would appreciate any help of likely cause of recent problems that started with my Acer Aspire desktop M3910 which is a 2012 vintage. I've started getting occasional blue screen and the pc which I then have to press power button to turn off pc. Then I can usually turn pc back on and it will restart and continue to work. The reasons given for the blue screens are always different. Other times, I try to turn on and it seems to be going through start up, then the screen goes black and flashes. I have to turn off and try again later - when it will probably start and work normally until the next blue screen - which may not happen again that day or may happen in half an hour.

    Yesterday I had a new symptom where the cursor on screen wouldn't respond to the mouse - in effect freezing the screen. Had to turn off and restart and it worked normally for a couple of hours. Sometimes I can use the pc for hours without problems, other times I can get a blue screen or other problem 20 mins after startup - it's quite random. Would appreciate any opinions as to what the likely cause(s) are, and if there's any way I can diagnose it myself. Thanks in advance.

    - - - Updated - - -

    UPDATE>>>>> Couple of hours ago the screen froze and wouldn't respond to mouse or anything. Turned off and tried to restart about 6 times, but each time I got the initial Acer logo appearing on the screen that appears immediately after turning on. Then the screen went black and flashed with a small white cursor near top left of screen. Wouldn't go any further than this. Left pc for an hour and pc started normally.

    - - - Updated - - -

    Have managed to figure out the V2 Log Collector. Please let me know if the attachment doesn't work.
    PC Probs.-Regular BSODS/Screen Freeze, etc ****V2 LOG -  NOW ADDED**** Attached Files
      My Computers


  2. Posts : 41,746
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    Run Tuneup plus > post a shre link into this thread using one drive, drop box, or google drive

    https://www.tenforums.com/attachment...p_plus_log.bat



    When were each of the RAM modules added?

    The computer has mismatched RAM modules.

    There are 3 different types of RAM.

    M378B5673FH0-CH9
    CT25664BD160B.C8FP
    M378B2873FHS-CH9
    CT25664BD160B.C8FP

    Please remove:
    M378B5673FH0-CH9
    M378B2873FHS-CH9

    > monitor > test the other modules for computer stability / instability
    (Windows 10 requires RAM minimum 2 GB while testing)


    For each RAM modules run: Crucial System Scanner | Memory Upgrade Scanner | Crucial | Crucial.com > post links into this thread


    For new BSOD post a new V2 share link into the newest post.




    Code:
    Location     : DIMM0
    BankLabel    : BANK0
    Manufacturer : 80CE          
    MemoryType   : DDR3
    FormFactor   : DIMM
    Capacity     : 2GB
    Speed        : 1333
    Serial       : 483EC226
    PartNumber   : M378B5673FH0-CH9      
    ECC          : False
    TypeDetail   : {Synchronous}
    
    Location     : DIMM1
    BankLabel    : BANK1
    Manufacturer : 859B          
    MemoryType   : DDR3
    FormFactor   : DIMM
    Capacity     : 2GB
    Speed        : 1600
    Serial       : E316CF4F
    PartNumber   : CT25664BD160B.C8FP    
    ECC          : False
    TypeDetail   : {Synchronous}
    
    Location     : DIMM2
    BankLabel    : BANK2
    Manufacturer : 80CE          
    MemoryType   : DDR3
    FormFactor   : DIMM
    Capacity     : 1GB
    Speed        : 1333
    Serial       : 7904107F
    PartNumber   : M378B2873FHS-CH9      
    ECC          : False
    TypeDetail   : {Synchronous}
    
    Location     : DIMM3
    BankLabel    : BANK3
    Manufacturer : 859B          
    MemoryType   : DDR3
    FormFactor   : DIMM
    Capacity     : 2GB
    Speed        : 1600
    Serial       : E316CF9F
    PartNumber   : CT25664BD160B.C8FP    
    ECC          : False
    TypeDetail   : {Synchronous}
    Last edited by zbook; 26 Jul 2023 at 22:24.
      My Computer


  3. Posts : 109
    Windows 10 Home 64 Bit
    Thread Starter
       #3

    zbook said:
    Run Tuneup plus > post a shre link into this thread using one drive, drop box, or google drive

    https://www.tenforums.com/attachment...p_plus_log.bat



    When were each of the RAM modules added?

    The computer has mismatched RAM modules.

    There are 3 different types of RAM.

    M378B5673FH0-CH9
    CT25664BD160B.C8FP
    M378B2873FHS-CH9
    CT25664BD160B.C8FP

    Please remove:
    M378B5673FH0-CH9
    M378B2873FHS-CH9

    > monitor > test the other modules for computer stability / instability
    (Windows 10 requires RAM minimum 2 GB while testing)


    For each RAM modules run: Crucial System Scanner | Memory Upgrade Scanner | Crucial | Crucial.com > post links into this thread


    For new BSOD post a new V2 share link into the newest post.




    Code:
    Location     : DIMM0
    BankLabel    : BANK0
    Manufacturer : 80CE          
    MemoryType   : DDR3
    FormFactor   : DIMM
    Capacity     : 2GB
    Speed        : 1333
    Serial       : 483EC226
    PartNumber   : M378B5673FH0-CH9      
    ECC          : False
    TypeDetail   : {Synchronous}
    
    Location     : DIMM1
    BankLabel    : BANK1
    Manufacturer : 859B          
    MemoryType   : DDR3
    FormFactor   : DIMM
    Capacity     : 2GB
    Speed        : 1600
    Serial       : E316CF4F
    PartNumber   : CT25664BD160B.C8FP    
    ECC          : False
    TypeDetail   : {Synchronous}
    
    Location     : DIMM2
    BankLabel    : BANK2
    Manufacturer : 80CE          
    MemoryType   : DDR3
    FormFactor   : DIMM
    Capacity     : 1GB
    Speed        : 1333
    Serial       : 7904107F
    PartNumber   : M378B2873FHS-CH9      
    ECC          : False
    TypeDetail   : {Synchronous}
    
    Location     : DIMM3
    BankLabel    : BANK3
    Manufacturer : 859B          
    MemoryType   : DDR3
    FormFactor   : DIMM
    Capacity     : 2GB
    Speed        : 1600
    Serial       : E316CF9F
    PartNumber   : CT25664BD160B.C8FP    
    ECC          : False
    TypeDetail   : {Synchronous}
    Thanks for your reply, zbook. The two CH9 RAM modules are the originals as the pc was originally 3 GB of DDR3. Approx 3 years ago the hard drive was changed from old type to new SSD and the two C8FP RAM modules were added at the same time to bring memory up to 7 GB. Is mismatched speeds a big issue?

    Some additional info; a year ago I had identical problems and a friend diagnosed it as the pc's own graphics card (which is intergrated into mother board) had failed. He installed an Nvidia Geforce 210 graphics card which solved the problem. However, the card he installed wasn't new and judging by the noise from it's fan bearings is high mileage. Is this likely to be the problem again? (I have a new GPU that I haven't installed yet).

    Not getting so many BSODs now. Main problem is screen freezing after a while and no mouse response from cursor. When I try to restart, I get the Acer logo on screen at very beginning of startup, then the screen goes black and flashes and won't go any further. Multiple restart attempts get the same result. If I leave the pc for a long time/hours it will start and run fine for a while before freezing again and not restarting.

    Will try the other things you suggest, as long as my pc holds up.

    - - - Updated - - -

    Link to Crucial scan -

    Acer Aspire M3910 | Memory RAM & SSD Upgrades | Crucial.com
      My Computers


  4. Posts : 41,746
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    1) When available post a share link displaying the Tuneup plus results into the newest post.

    The logs displayed many unexpected shutdowns and restarts.
    (these are seen when there are BSOD as well as manual power offs)

    The BSOD bugchecks were FC, 1A, A

    There were many live kernel events related to the video driver /hardware: bugchecks 117


    2) Post a new V2 share link into the newest post


    3) Run HD Tune (free or trial version)(all drives)
    HD Tune website

    Post images or share links for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    4) Run Sea Tools for Windows Long Generic test > Post images or share links for results of the long generic test

    https://www.seagate.com/content/dam/...00869623_B.pdf

    https://www.seagate.com/content/dam/...sInstaller.exe


    5) These steps / tests can run in safe mode or run overnight while sleeping:
    a) HD Tune Full error scan
    b) Sea Tools for Windows Long Generic test



    Code:
    Memory Manager detected corruption of a pagefile page while performing an in-page operation.
    The data read from storage does not match the original data written.
    This indicates the data was corrupted by the storage stack, or device hardware.
    Last edited by zbook; 28 Jul 2023 at 00:28.
      My Computer


  5. Posts : 109
    Windows 10 Home 64 Bit
    Thread Starter
       #5

    zbook said:
    1) When available post a share link displaying the Tuneup plus results into the newest post.

    The logs displayed many unexpected shutdowns and restarts.
    (these are seen when there are BSOD as well as manual power offs)

    The BSOD bugchecks were FC, 1A, A

    There were many live kernel events related to the video driver /hardware: bugchecks 117


    2) Post a new V2 share link into the newest post


    3) Run HD Tune (free or trial version)(all drives)
    HD Tune website

    Post images or share links for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    4) Run Sea Tools for Windows Long Generic test > Post images or share links for results of the long generic test

    https://www.seagate.com/content/dam/...00869623_B.pdf

    https://www.seagate.com/content/dam/...sInstaller.exe


    5) These steps / tests can run in safe mode or run overnight while sleeping:
    a) HD Tune Full error scan
    b) Sea Tools for Windows Long Generic test



    Code:
    Memory Manager detected corruption of a pagefile page while performing an in-page operation.
    The data read from storage does not match the original data written.
    This indicates the data was corrupted by the storage stack, or device hardware.
    Thanks for all your advice, zbook. Really appreciated. One question I have with the tests - mainly the Sea Tools test, as I think it's a long one - will my pc stay on for this? In other words, will it go into sleep mode and shut down? If yes, how do I stop the pc automatically shutting down?
      My Computers


  6. Posts : 41,746
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    Sea Tools long generic test and HD Tune full error scan can run simultaneously.

    Sleep and shutdown were not reported problems.

    If they occur please comment into this thread.
      My Computer


  7. Posts : 109
    Windows 10 Home 64 Bit
    Thread Starter
       #7

    Apologies, I don't think I worded my question very well. You say that the tests you suggested can be run overnight - ie. with my pc unattended. Normally if I leave my pc unattended for approx 10 mins, it goes into sleep mode.

    If I leave my pc overnight doing the long Sea Tools test, is there a danger my pc will go into sleep and pause/stop the test after 10 mins? Or will the test make the pc stay on whilst unattended and not go into sleep?

    If the pc would go into sleep if left unattended while running the test, can I change a setting somewhere to force it to stay on?
      My Computers


  8. Posts : 41,746
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    In general, if the PC does not have an unexpected shutdown and restart the testing for each sea tools and HD Tune should complete.

    One or more of these links may be useful:

    Disable Shut Down, Restart, Sleep, and Hibernate in Windows 10

    Change System Unattended Sleep Timeout in Windows 10

    Allow or Prevent Devices to Wake Computer in Windows 10
      My Computer


  9. Posts : 109
    Windows 10 Home 64 Bit
    Thread Starter
       #9

    My PC died completely. Pressing the on button to start up got the initial Acer logo on the screen, then a flashing black screen with small cursor at top left of screen. Then no further.

    This is above my pay grade so chickened out and took it to a knowledgeable friend. He diagnosed a dead SSD, so new one ordered.

    Am surprised the SSD died after only 3 years. It is a Macrium or Cranium make - something like that. The previous HD was the old mechanical type and was 9 years old when it gave up the fight. I imagined switching to a SSD would give longer life/reliability. Seems I was wrong - friend says he has known them last only a few weeks before. Not sure if there are any SSDs out there that are built for longer life.

    C'est la vie. Thanks to all who took the time to try to solve my problem.
    Last edited by woodbine; 07 Aug 2023 at 17:31.
      My Computers

  10.   My Computer


 

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