Random BSODs and Freezes


  1. Posts : 2
    Windows 10
       #1

    Random BSODs and Freezes


    Hello all, I usually try to solve these problems myself but I really can't figure it out and I'm thinking of the worst, so maybe you guys can help me out.

    Ever since I bought a new case to fit my new GPU and M.2 SSD in, I started getting random freezes to the point I have to hard reset my pc and also BSODs of mostly WHEA_UNCORRECTABLE_ERROR, DPC_WATCHDOG_VIOLATION and MACHINE_CHECK_EXCEPTION. But WHEA is the most common.

    I installed a fresh Windows 10 with the new Samsung SSD 980 Pro with Heatsink 2TB and everything went fine.
    My Windows ver. number is currently "19045.3208"

    Also to mention, I know I have a slight bottleneck between my CPU and GPU but I read online that it in my case it isn't a big issue (maybe I'm wrong). After the new GPU installation I did get high CPU temps when playing games, higher temps than my GPU. For example playing Battlefield 2042 I had temps around 80°C~90°C and even reached 100 in HWMonitor.

    The high temps shouldn't be the issue causing these BSOD and freezes since when idle, they also happen.

    I have ran the V2 Log Collector and will add it with a Google Drive link since posting doesn't work.
    Thank you all in advance! :)
    DESKTOP-OJQNKIF-(2023-07-16_14-21-16).zip - Google Drive
      My Computer


  2. Posts : 402
    Windows 10 and Windows 11
       #2

    Of the five dumps, three are 0x124 WHEA_UNCORRECTABLE_ERROR bugchecks with an exception code indicating a Machine Check, those are usually hardware related.

    The other two dumps are both DPC_WATCHDOG VIOLATION bugchecks where a single DPC ran for too long. In one dump (070723-6765-01.dmp) the problem DPC is in the vbaudio_vmvaio64_win10.sys driver. The version you have installed is dated Jan 2019...
    Code:
    1: kd> lmDvmvbaudio_vmvaio64_win10
    Browse full module list
    start             end                 module name
    fffff803`5de40000 fffff803`5de52000   vbaudio_vmvaio64_win10 T (no symbols)           
        Loaded symbol image file: vbaudio_vmvaio64_win10.sys
        Image path: \SystemRoot\System32\drivers\vbaudio_vmvaio64_win10.sys
        Image name: vbaudio_vmvaio64_win10.sys
        Browse all global symbols  functions  data
        Timestamp:        Sat Jan 12 09:23:23 2019 (5C3995EB)
        CheckSum:         0001F6F9
        ImageSize:        00012000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
        Information from resource tables:
    I would suggest looking for an update either to the driver or the entire VB-Audio product.

    The remaining dump failed during an XBox data exchange and the problem driver appears to be the Microsoft driver xboxgip.sys. Microsoft drivers are considered to be foolproof however, except possibly some of the XBox drivers. I would look in Windows Update to see whether there are any optional updates available for XBox drivers.

    In your System log there are many repeating messages about a TPM issue...
    Code:
    Event[7936]:
      Log Name: System
      Source: TPM
      Date: 2023-07-16T05:42:37.3870000Z
      Event ID: 15
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-OJQNKIF
      Description: 
    The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.
    This shouldn't be an issue for Windows 10, since a TPM isn't required. However, if you have one enabled then it needs to work properly. I would check in the BIOS settings and disable the TPM - unless of course you're using Windows Code Integrity or any other security features that require a TPM. You're on the latest available BIOS for that board so there's no update available.

    There are also a few messages reporting bad blocks on harddisk 3...
    Code:
    Event[7257]:
      Log Name: System
      Source: disk
      Date: 2023-07-13T00:56:08.7020000Z
      Event ID: 7
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-OJQNKIF
      Description: 
    The device, \Device\Harddisk3\DR3, has a bad block.
    I would suggest running a chkdsk /r on that HDD.

    One other thing I note is that you appear to have two drives containing Windows - based on the disk partitions anyway - is that true? That can cause all sorts of problems. I would temporarily disconnect the 'other' Windows drive and see whether that stops the BSODs.
      My Computer


  3. Posts : 41,707
    windows 10 professional version 1607 build 14393.969 64 bit
       #3
      My Computer


  4. Posts : 2
    Windows 10
    Thread Starter
       #4

    ubuysa said:
    Of the five dumps, three are 0x124 WHEA_UNCORRECTABLE_ERROR bugchecks with an exception code indicating a Machine Check, those are usually hardware related.

    The other two dumps are both DPC_WATCHDOG VIOLATION bugchecks where a single DPC ran for too long. In one dump (070723-6765-01.dmp) the problem DPC is in the vbaudio_vmvaio64_win10.sys driver. The version you have installed is dated Jan 2019...
    Code:
    1: kd> lmDvmvbaudio_vmvaio64_win10
    Browse full module list
    start             end                 module name
    fffff803`5de40000 fffff803`5de52000   vbaudio_vmvaio64_win10 T (no symbols)           
        Loaded symbol image file: vbaudio_vmvaio64_win10.sys
        Image path: \SystemRoot\System32\drivers\vbaudio_vmvaio64_win10.sys
        Image name: vbaudio_vmvaio64_win10.sys
        Browse all global symbols  functions  data
        Timestamp:        Sat Jan 12 09:23:23 2019 (5C3995EB)
        CheckSum:         0001F6F9
        ImageSize:        00012000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
        Information from resource tables:
    I would suggest looking for an update either to the driver or the entire VB-Audio product.

    The remaining dump failed during an XBox data exchange and the problem driver appears to be the Microsoft driver xboxgip.sys. Microsoft drivers are considered to be foolproof however, except possibly some of the XBox drivers. I would look in Windows Update to see whether there are any optional updates available for XBox drivers.

    In your System log there are many repeating messages about a TPM issue...
    Code:
    Event[7936]:
      Log Name: System
      Source: TPM
      Date: 2023-07-16T05:42:37.3870000Z
      Event ID: 15
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-OJQNKIF
      Description: 
    The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.
    This shouldn't be an issue for Windows 10, since a TPM isn't required. However, if you have one enabled then it needs to work properly. I would check in the BIOS settings and disable the TPM - unless of course you're using Windows Code Integrity or any other security features that require a TPM. You're on the latest available BIOS for that board so there's no update available.

    There are also a few messages reporting bad blocks on harddisk 3...
    Code:
    Event[7257]:
      Log Name: System
      Source: disk
      Date: 2023-07-13T00:56:08.7020000Z
      Event ID: 7
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-OJQNKIF
      Description: 
    The device, \Device\Harddisk3\DR3, has a bad block.
    I would suggest running a chkdsk /r on that HDD.

    One other thing I note is that you appear to have two drives containing Windows - based on the disk partitions anyway - is that true? That can cause all sorts of problems. I would temporarily disconnect the 'other' Windows drive and see whether that stops the BSODs.
    Thank you for your comment, I will keep this saved for later. I have done a chkdsk /r on the bad drive and since then I haven't gotten a BSOD or freeze, maybe just pure luck? Anyway I'm good for now, if I get the same issue again I will go back to this post to try the other suggestions mentioned by you. Thanks again!
      My Computer


 

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