pc keeps restarting every 15 minutes

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  1. Posts : 8
    Windows 10 Home
       #1

    pc keeps restarting every 15 minutes


    My pc keeps restarting every 15 minutes. THIS IS THE EVENT LOG: PLEASE HELP ME!!!!!!!


    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 6/23/2023 9:39:18 AM
    Event ID: 41
    Task Category: (63)
    Level: Critical
    Keywords: (70368744177664),(2)
    User: SYSTEM
    Computer: PHSERVERN
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
    <EventID>41</EventID>
    <Version>8</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2023-06-23T13:39:18.6917739Z" />
    <EventRecordID>106666</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>PHSERVERN</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="BugcheckCode">126</Data>
    <Data Name="BugcheckParameter1">0xffffffffc0000005</Data>
    <Data Name="BugcheckParameter2">0xfffff80539b319d0</Data>
    <Data Name="BugcheckParameter3">0xfffffa8fff4bf7a8</Data>
    <Data Name="BugcheckParameter4">0xfffffa8fff4befe0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    <Data Name="Checkpoint">0</Data>
    <Data Name="ConnectedStandbyInProgress">false</Data>
    <Data Name="SystemSleepTransitionsToOn">0</Data>
    <Data Name="CsEntryScenarioInstanceId">0</Data>
    <Data Name="BugcheckInfoFromEFI">false</Data>
    <Data Name="CheckpointStatus">0</Data>
    <Data Name="CsEntryScenarioInstanceIdV2">0</Data>
    <Data Name="LongPowerButtonPressDetected">false</Data>
    </EventData>
    </Event>
      My Computer


  2. Posts : 8,218
    windows 10
       #2

    Welcome to the forum. It doesnt give much to go on but it will likley corrupt the file system so as a starting point run a full disk check then from a cmd prompt run sfc /scannow see if that helps.
    when does it happen is it just after 15 mins or when you run certain programs are you running anything like games that can stress it?
      My Computer


  3. Posts : 8
    Windows 10 Home
    Thread Starter
       #3

    Actually its kind of crazy, it only happens when im away from the pc. I did memory scan, the sfc scan, and a few other scans I saw on a youtube video. Even did a bios update. This morning I disabled some programs with CCleaner Professional, and cleaned the registry. So far so good. Lets see if its lasts but I doubt it. Is it possible there is a loose power cable in my pc? someone mentioned increasing CPU power in BIOS.

    And thank you for welcoming me to the forum!
      My Computer


  4. Posts : 885
    10 Pro/11 Pro Dual Boot
       #4

    WINDOWTOMYSOUL7 said:
    Actually its kind of crazy, it only happens when im away from the pc. I did memory scan, the sfc scan, and a few other scans I saw on a youtube video. Even did a bios update. This morning I disabled some programs with CCleaner Professional, and cleaned the registry. So far so good. Lets see if its lasts but I doubt it. Is it possible there is a loose power cable in my pc? someone mentioned increasing CPU power in BIOS.

    And thank you for welcoming me to the forum!
    if its every 15 minutes, sounds like thermal shutdown (cpu or power supply). loose power cable would be quite random ( 1 min then 5 mins then 3 mins then 2 mins then 10 mins)
    but also, before you posted it said:
    Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

    If you need to add new information, please make a new post in your initial BSOD thread. Please do not make an extra new thread.
      My Computers


  5. Posts : 8
    Windows 10 Home
    Thread Starter
       #5

    Ok, thanks for the info, and sorry for not reading initial rules. Here is the log in the attachment. I ran chkdsk and automatically got a BSOD. SYSTEM_THREAD_EXCEPTION_NOT_HANDLED.
    What failed: iaStorAC.sys
    Should i try to do chkdsk in safe mode or on system start up? I believe i tried before in the past and it was clean but can try again.

    Also, it is not exactly 15 minutes. But more or less every 20 mins or so. Today has been good until I ran the chkdsk!

    - - - Updated - - -

    Just crashed again. iAstor.ac blah blah. So sick of it Didnt crash whole day though so I did something to help the issue I guess.
    pc keeps restarting every 15 minutes Attached Files
      My Computer


  6. Posts : 402
    Windows 10 and Windows 11
       #6

    It's risky making a diagnosis based on only one dump (from Friday 23rd June 2023) but that BSOD was caused by iaStorAC.sys, the Intel Rapid Storage Technology driver...
    Code:
    3: kd> knL
     # Child-SP          RetAddr               Call Site
    00 ffffe281`31abe7a8 fffff805`5ac180ab     nt!KeBugCheckEx
    01 ffffe281`31abe7b0 fffff805`5abcfebf     nt!PspSystemThreadStartup$filt$0+0x44
    02 ffffe281`31abe7f0 fffff805`5ac0671f     nt!_C_specific_handler+0x9f
    03 ffffe281`31abe860 fffff805`5aae5b37     nt!RtlpExecuteHandlerForException+0xf
    04 ffffe281`31abe890 fffff805`5aae7b06     nt!RtlDispatchException+0x297
    05 ffffe281`31abefb0 fffff805`5ac1016c     nt!KiDispatchException+0x186
    06 ffffe281`31abf670 fffff805`5ac0bbbd     nt!KiExceptionDispatch+0x12c
    07 ffffe281`31abf850 fffff805`5cb319d0     nt!KiPageFault+0x43d
    08 ffffe281`31abf9e0 fffff805`5cb8f520     iaStorAC+0x819d0
    09 ffffe281`31abf9e8 ffffb102`d2c92fb8     iaStorAC+0xdf520
    0a ffffe281`31abf9f0 fffff805`5cb855b0     0xffffb102`d2c92fb8
    0b ffffe281`31abf9f8 ffffb102`d4575d40     iaStorAC+0xd55b0
    0c ffffe281`31abfa00 ffffb102`d3706fa8     0xffffb102`d4575d40
    0d ffffe281`31abfa08 fffff805`5caf24fa     0xffffb102`d3706fa8
    0e ffffe281`31abfa10 ffffb102`d30a4200     iaStorAC+0x424fa
    0f ffffe281`31abfa18 00000000`00000000     0xffffb102`d30a4200
    The version of iaStorAC.sys that you have installed is old, dating from March 2021...
    Code:
    3: kd> lmvm iaStorAC
    Browse full module list
    start             end                 module name
    fffff805`5cab0000 fffff805`5d648000   iaStorAC T (no symbols)           
        Loaded symbol image file: iaStorAC.sys
        Image path: \SystemRoot\System32\drivers\iaStorAC.sys
        Image name: iaStorAC.sys
        Browse all global symbols  functions  data
        Timestamp:        Tue Mar  2 18:52:48 2021 (603E6D60)
        CheckSum:         001072A5
        ImageSize:        00B98000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
        Information from resource tables:
    The Dell Downloads site for your laptop has an updated driver dated August 2021, I would install that and see. If that doesn't stop the BSODs then download the Intel Driver & Support Assistant and use that to find updated Intel drivers for your laptop.
      My Computer


  7. Posts : 17,049
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #7

    1 Please post the response to this command
    Code:
    PowerCfg -a


    2 Please post a screenshot of your Power options setting: Display off after, Sleep after, Hibernate after
    There are screenshot posting instructions in Post a picture - my post #3 - TenForums


    3 If the problem timings match the Turn off display after setting then I suggest your next action should be to reinstall your display driver[s] even if it is with the same version as your current one.
    This would counter any current display driver corruption.




    Denis
      My Computer


  8. Posts : 41,705
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    Please run:

    1) HD Tune (free or trial version)(all drives)
    HD Tune website
    a) Health
    b) Benchmark
    c) Full error scan
    Post images or share links using one drive, drop box, or google drive.


    2) Sea Tools for Windows long generic test
    https://www.seagate.com/content/dam/...00869623_B.pdf
    https://www.seagate.com/content/dam/...-installer.exe
    Post images or share links using one drive, drop box, or google drive.



    3) These steps / tests can run overnight while sleeping:
    a) HD Tune full error scan
    b) Sea Tools for Windows Long Generic test


    4) Download and install and run on the applicable drive
    Samsung Magician Software | Samsung US

    Post images or share links for results on these tabs:
    drive details
    update software / firmware
    diagnostic scan > full scan
    performance benchmark
    over provisioning
    performance optimization
      My Computer


  9. Posts : 8
    Windows 10 Home
    Thread Starter
       #9

    ubuysa said:
    It's risky making a diagnosis based on only one dump (from Friday 23rd June 2023) but that BSOD was caused by iaStorAC.sys, the Intel Rapid Storage Technology driver...
    Code:
    3: kd> knL
     # Child-SP          RetAddr               Call Site
    00 ffffe281`31abe7a8 fffff805`5ac180ab     nt!KeBugCheckEx
    01 ffffe281`31abe7b0 fffff805`5abcfebf     nt!PspSystemThreadStartup$filt$0+0x44
    02 ffffe281`31abe7f0 fffff805`5ac0671f     nt!_C_specific_handler+0x9f
    03 ffffe281`31abe860 fffff805`5aae5b37     nt!RtlpExecuteHandlerForException+0xf
    04 ffffe281`31abe890 fffff805`5aae7b06     nt!RtlDispatchException+0x297
    05 ffffe281`31abefb0 fffff805`5ac1016c     nt!KiDispatchException+0x186
    06 ffffe281`31abf670 fffff805`5ac0bbbd     nt!KiExceptionDispatch+0x12c
    07 ffffe281`31abf850 fffff805`5cb319d0     nt!KiPageFault+0x43d
    08 ffffe281`31abf9e0 fffff805`5cb8f520     iaStorAC+0x819d0
    09 ffffe281`31abf9e8 ffffb102`d2c92fb8     iaStorAC+0xdf520
    0a ffffe281`31abf9f0 fffff805`5cb855b0     0xffffb102`d2c92fb8
    0b ffffe281`31abf9f8 ffffb102`d4575d40     iaStorAC+0xd55b0
    0c ffffe281`31abfa00 ffffb102`d3706fa8     0xffffb102`d4575d40
    0d ffffe281`31abfa08 fffff805`5caf24fa     0xffffb102`d3706fa8
    0e ffffe281`31abfa10 ffffb102`d30a4200     iaStorAC+0x424fa
    0f ffffe281`31abfa18 00000000`00000000     0xffffb102`d30a4200
    The version of iaStorAC.sys that you have installed is old, dating from March 2021...
    Code:
    3: kd> lmvm iaStorAC
    Browse full module list
    start             end                 module name
    fffff805`5cab0000 fffff805`5d648000   iaStorAC T (no symbols)           
        Loaded symbol image file: iaStorAC.sys
        Image path: \SystemRoot\System32\drivers\iaStorAC.sys
        Image name: iaStorAC.sys
        Browse all global symbols  functions  data
        Timestamp:        Tue Mar  2 18:52:48 2021 (603E6D60)
        CheckSum:         001072A5
        ImageSize:        00B98000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
        Information from resource tables:
    The Dell Downloads site for your laptop has an updated driver dated August 2021, I would install that and see. If that doesn't stop the BSODs then download the Intel Driver & Support Assistant and use that to find updated Intel drivers for your laptop.
    Wow, this was an easy solution cant believe I didnt think of it. So I did the update. Everything seemed to be running smoothly, until I ran HD Tune and did a full check, and got the same BSOD ( quck scan showed everything ok and no BSOD) It seems that CHKDSK or any software that checks the hard drive makes it crash with the same BSOD. So I finally got sick of it, and decided to disable Intel optane memory, or other words RST from what I understand. The computer restarted, and is a lot less snappier, so I guess the RST technology does do something. Im willing to suffer with slower speeds, as long as it stops giving me BSOD, lets see. Cant believe it makes such a difference in speed though. In the BIOS there is an option to change from RAID to ACHI, is that worth trying at all or no?
      My Computer


  10. Posts : 402
    Windows 10 and Windows 11
       #10

    The 'new' BSODs may have different causes, so upload the dumps. AFAIK, RAID is required for Optane, as is IRST. But if you've updated the IRST driver the BSIDs may be caused by something else...
      My Computer


 

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