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  1.    01 Sep 2015 #1
    Join Date : Sep 2015
    Posts : 34
    Windows 10

    BSOD when using google Chrome and playing CS:GO


    Hi,

    My desktop had problem with BSOD since when I built it. I have purchased two second hand parts which are CPU and motherboard. Rest of the parts I have purchased them from a shop. First, I started having problem with my PSU. My desktop would shutdown instantly and on the BIOS "Anti Surge" message was shown. I did research and found out it was due to faulty PSU. Replaced the PSU and it never happened. Then I replaced my old RAM with new Corsair 8gb one stick. I believe since then I started having BSOD. It mostly happened when I steam video or content from Chrome or when I play video games such as CS:GO and Dota2. I thought it was due to OS and installed fresh copy of Windows 10. But problem still exists.

    Things I have done so far:
    - Ran MEMTEST till Pass 7 and no errors were found
    - Ran Intel Processor Diagnostics Tool and no errors were found
    - Monitored temp of all the components at idle state and during the video game period. Temp was fairly low.
    - Ran SSD health check and it said it was in Excellent condition.

    One thing I should point out is that my ethernet driver has issues. When I enable my Ethernet it connect and instantly disconnects within every 1-2 sec repeatedly. I have done research on that fixed it by changing the Speed and Duplex value to 10mbps/ half duplex. Now I can use my Ethernet without any problem. But I do understand it is not fixing hardware wise problem, if there is.

    Please help me! Thank you!
      My ComputerSystem Spec
  2.    01 Sep 2015 #2
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Hi Benny,

    Welcome to the 10forums.

    First note, Memtest needs to run for at least 8 passes, or until an error is found. Running memtest less then 8 passes isn't worth doing it.
    So, please run Memtest again.

    Please fill in your system specs
    Please go to this site and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My ComputersSystem Spec
  3.    01 Sep 2015 #3
    Join Date : Sep 2015
    Posts : 34
    Windows 10
    Thread Starter

    Hi axe0,

    Thank you for your instant reply. I have updated my system spec. Will ran MEMTEST again till pass8,9 tonight. And will let you know the result. Could you please analyze my dump file and give me your opinion.

    Thank you so much!
      My ComputerSystem Spec
  4.    01 Sep 2015 #4
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    I'll analyse the dump files when I get home from school.
    A quick look at some resulting in a 0x124 WHEA (Windows Hardware Error Architecture).
    This error is 1 of the worst to debug, because usually they don't give specific information.
    For now check your BIOS and make sure you're not overclocking and make sure your drivers are up to date.
    Mostly the 0x124 error is caused by overclocking and driver problems.
      My ComputersSystem Spec
  5.    01 Sep 2015 #5
    Join Date : Sep 2015
    Posts : 34
    Windows 10
    Thread Starter

    Thank you! I have checked my BIOS setting and set everything to default settings. But there are options that I am not sure about. In ASUS BIOS there is AI Tweaker and values have options that I am not sure if its overclocking or not. But I believe setting everything back to default means no overclocking. Am I right?

    BIOS is up to date. As for the driver, I have tried to install the official ASUS website drivers, updated from Windows driver update option, and also ran Intel driver update tool and it updated my WIFI and Bluetooth driver.
      My ComputerSystem Spec
  6.    01 Sep 2015 #6
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Yes you are right.
      My ComputersSystem Spec
  7.    01 Sep 2015 #7
    Join Date : Sep 2015
    Posts : 34
    Windows 10
    Thread Starter

    Ok, I will run the memtest as I have mentioned. Meanwhile, could you please check my files and analyze the problem if you have time? Thank you so much!
      My ComputerSystem Spec
  8.    01 Sep 2015 #8
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Seeing they are all 0x124




    BSOD when using google Chrome and playing CS:GO STOP 0x124 Troubleshooting BSOD when using google Chrome and playing CS:GO
    Read carefully before proceeding.


    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    BSOD when using google Chrome and playing CS:GO ONE BSOD when using google Chrome and playing CS:GO
     CPU TEST

    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.





    BSOD when using google Chrome and playing CS:GO TWO BSOD when using google Chrome and playing CS:GO
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.





    BSOD when using google Chrome and playing CS:GO THREE BSOD when using google Chrome and playing CS:GO
     HDD TEST

    Run SeaTools to check the integrity of your HDD. http://www.sevenforums.com/tutorials...s-how-use.html

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk http://www.sevenforums.com/tutorials...isk-check.html




    BSOD when using google Chrome and playing CS:GO FOUR BSOD when using google Chrome and playing CS:GO
     GPU TEST

    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.
    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.
      My ComputersSystem Spec
  9.    01 Sep 2015 #9
    Join Date : Sep 2015
    Posts : 34
    Windows 10
    Thread Starter

    Thank you! I will run all the tests and come back with results to you. Thanks!
      My ComputerSystem Spec
  10.    02 Sep 2015 #10
    Join Date : Sep 2015
    Posts : 34
    Windows 10
    Thread Starter

    I managed to run two tests today.
    1. Ran memtest86+ for 13hours till Pass: 9 and no errors were found.
    2. Ran FurMark for 32 minutes and no screen tearing or other problems were found. GPU temp went up to 74 celcius and did not go up from there. But for the FurMark I did not really understand what I was supposed to look for during the test. It said Artifact, and I was looking for unusual occurrence within the graphic image. Did not find anything.

    Tomorrow I will run CPU stress test and SDD chkdsk. And will report you back.

    Thank you!
      My ComputerSystem Spec

 
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