Need help with constant crashing when launching games

  1. Posts : 2
    window 11

    Need help with constant crashing when launching games

    been having issues for the past few months with BSOD stop codes like Unexpected Store Excempts and Criticial Proccess Died. Need an outside perpective on fixing this issue. Appreciate any help with this

    Winver: 22H2

    LOG: DESKTOP(2023-05-06_12-14-00).zip - Google Drive
      My Computer

  2. Posts : 2,145
    Windows 10 Pro 64-bit v22H2

    Please fill in as much details in My Computer in your profile. Knowing what hardware you have will help people answer your questions.
      My Computers

  3. Posts : 2
    window 11
    Thread Starter

    Ok just updated it thanks
      My Computer

  4. Posts : 402
    Windows 10 and Windows 11

    Looking both at your dumps and your System log, these BSODs look very strongly to have a hardware cause.

    More specifically, there is nothing in your System log that suggests a third-party driver failure, but there are entries that suggest a potential SSD issue. The Windows Update error 0x80070057 generally happens because of file corruption...
      Log Name: System
      Source: Microsoft-Windows-WindowsUpdateClient
      Date: 2023-05-05T22:00:23.9300000Z
      Event ID: 20
      Task: Windows Update Agent
      Level: Error
      Opcode: Installation 
      Keyword: Installation,Failure 
      User: S-1-5-18
      Computer: DESKTOP-T41FOQ2
    Installation Failure: Windows failed to install the following update with error 0x80070057: 9NBLGGH4R32N-Microsoft.WindowsFeedbackHub.
    There are many errors like this in your log. You could try running an sfc /scannow command to see whether cleaning up critical system files helps, but this might also be an SSD issue.

    In addition, there is an error relating to the Razer Chroma SDK process failing because of a bad (file) image...
      Log Name: System
      Source: Application Popup
      Date: 2023-05-06T06:14:26.0390000Z
      Event ID: 26
      Task: N/A
      Level: Information
      Opcode: Info 
      Keyword: N/A
      User: S-1-5-18
      Computer: DESKTOP-T41FOQ2
    Application popup: r5apex.exe - Bad Image : C:\Program Files\Razer Chroma SDK\bin\RzChromaSDK64.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc000012f.
    This too points at an SSD issue.

    Of the five dumps, one does contain a third-party driver on the call stack; adgnetworkwfpdrv.sys, which is a driver for the Adguard for Windows Firefox extension. This BSOD could have been caused by this extension (browser extensions do cause BSODs sometimes), or by hardware. The version you have installed is over two years old...
    10: kd> lmDvmadgnetworkwfpdrv
    Browse full module list
    start             end                 module name
    fffff801`849c0000 fffff801`849d9000   adgnetworkwfpdrv T (no symbols)           
        Loaded symbol image file: adgnetworkwfpdrv.sys
        Image path: adgnetworkwfpdrv.sys
        Image name: adgnetworkwfpdrv.sys
        Browse all global symbols  functions  data
        Timestamp:        Sat Feb 20 13:49:52 2021 (6030F760)
        CheckSum:         0001EC16
        ImageSize:        00019000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
        Information from resource tables:
    The easiest way to check whether this extension is at fault is to disable it for a few days.

    The other four dumps however, contain no third-party drivers on their call stacks, this is generally a good indication of a hardware error. My feeling is that this may well be a flaky SSD, but it could also be flaky RAM.

    The best (most reliable) way to test your RAM is to remove one stick and run on just a single 16GB stick for a few days. If it BSODs, swap sticks and run on just the other stick. If it BSODs on either stick it's unlikely to be RAM - having both sticks fail at the same time is vanishingly unlikely. Of course, if it BSODs on one stick but not the other then you've found your problem.

    To test your SSD I would download Samsung Magician and use that to run a full diagnostic on the drive. You should also use Magician to check to an updated driver for the SSD and/or updated firmware for it.
      My Computer


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