GPU Crash(?) during load after boot from cold

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  1. Posts : 6
    Windows 11 Pro 22H2
       #1

    GPU Crash(?) during load after boot from cold


    Hi all,

    Been having some trouble pinpointing the problem, but after booting up the computer from a state where it was shut down via Windows Start menu and putting the machine under load, the display cuts. Simultaneously, the fans on the GPU will spin at max. No blue screen happens, and for the most part i/o still occurs. I am able to speak in a call and hear people, but visuals are dead. After pressing the reset button on my PC case, the PC will boot as normal and wont have this crash until a full shutdown has occurred. I thought maybe it was a driver issue, but a fresh install of windows and drivers didn't do the trick. Hopefully you guys have some answers.

    Here is the .zip from the Log Collector
    MEMEMACHINEMK3-(2023-04-04_11-38-14).zip - Google Drive

    Saludos
      My Computer


  2. Posts : 402
    Windows 10 and Windows 11
       #2

    There are indications that your Windows license may be invalid?
    Code:
    ToolVersion             : 10.0.22621.1
    LicensingStatus         : SL_LICENSING_STATUS_NOTIFICATION
    LicensingStatusReason   : 0xC004F034
    LocalGenuineState       : SL_GEN_STATE_INVALID_LICENSE
    LocalGenuineResultP     : 0
    LastOnlineGenuineResult :
      My Computer


  3. Posts : 6
    Windows 11 Pro 22H2
    Thread Starter
       #3

    ubuysa said:
    There are indications that your Windows license may be invalid?
    Code:
    ToolVersion             : 10.0.22621.1
    LicensingStatus         : SL_LICENSING_STATUS_NOTIFICATION
    LicensingStatusReason   : 0xC004F034
    LocalGenuineState       : SL_GEN_STATE_INVALID_LICENSE
    LocalGenuineResultP     : 0
    LastOnlineGenuineResult :
    That's actually another issue I'm dealing with. There is an older copy of windows 11 on one of the hard drives that is actually tied to my Microsoft account. I haven't figured out how to unlink the old copy to link the new one. The crashes still occurred on a valid windows copy, so I didn't mention that bit right away.
      My Computer


  4. Posts : 402
    Windows 10 and Windows 11
       #4

    I hate appearing to be pedantic, but the forum rules prohibit assistance with potentially pirated software...
    4. No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.
      My Computer


  5. Posts : 6
    Windows 11 Pro 22H2
    Thread Starter
       #5

    ubuysa said:
    I hate appearing to be pedantic, but the forum rules prohibit assistance with potentially pirated software...
    Yeah, no, that's pretty reasonable. Should I update this post when I get my license situation sorted, or make a new post entirely?

    EDIT: Solved the license problem. This should have the flag that says Windows is valid. MEMEMACHINEMK3-(2023-04-06_18-54-29).zip - Google Drive
    Last edited by brost; 06 Apr 2023 at 16:59.
      My Computer


  6. Posts : 402
    Windows 10 and Windows 11
       #6

    The only thing of note I can see in your SYstem log is a recent bunch of unknown errors for nvlddmkm.sys - the NVIDIA graphics driver...
    Code:
    Event[8085]
      Log Name: System
      Source: nvlddmkm
      Date: 2023-04-05T23:50:13.3390000Z
      Event ID: 0
      Task: N/A
      Level: Error
      Opcode: Info 
      Keyword: Classic 
      User: N/A
      User Name: N/A
      Computer: MEMEMACHINEMK3
      Description: 
    N/A
    There are 9 of these errors logged, all immediately one after the other - the timestamps range from 23:50:13.3390000Z to 23:50:13.3450000Z, so they are literally one after the other. This might indicate an issue with the graphics card because it didn't BSOD (so the driver behaved itself).

    Your description of the problem only happening from a cold start is interesting. In a cold start the card takes the shock of power-on and its temperature is cold. With a restart the card remains powered (pretty much) and is warm, so the electrical and thermal shock at restart is much less.

    I think this may be a flaky graphics card. Try popping it out and reseating it fully. See whether that helps.

    BTW. I see you're running EasyAntiCheat, Valorant Anti Cheat, and BattleEye Anti Cheat. All of these have been known to cause BSODs, BattleEye in particular. I don't think any of these are causing your current issue, though it's not impossible. Just be aware that we often see BSODs caused by these products.
      My Computer


  7. Posts : 6
    Windows 11 Pro 22H2
    Thread Starter
       #7

    I will uninstall the driver, reseat and install again, and let you know.
      My Computer


  8. Posts : 6
    Windows 11 Pro 22H2
    Thread Starter
       #8

    Finally got around to it, and unfortunately the problem lingers. I have attached a new log file, after a few resets to see if anything changed from your guy's perspective.

    MEMEMACHINEMK3-(2023-04-26_22-25-20).zip - Google Drive
      My Computer


  9. Posts : 41,532
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    The logs reported errors typically seen with malfuctioning hardware.

    Consider swap testing hardware components: PSU, CPU, etc.
      My Computer


  10. Posts : 402
    Windows 10 and Windows 11
       #10

    As above...
    Code:
    Event[1376]
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2023-04-05T12:14:40.1950000Z
      Event ID: 18
      Task: N/A
      Level: Error
      Opcode: Info 
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: MEMEMACHINEMK3
      Description: 
    A fatal hardware error has occurred.
    
    Reported by component: Processor Core
    Error Source: Machine Check Exception
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 4
    
    The details view of this entry contains further information.
    With AMD processors it's important to keep the AGESA microcode up to date, this is shipped in BIOS updates. There is a very recent BIOS update for your board dated 24th April 2023 that does contain AGESA updated code for Ryzen 5000 series (Vermeer) CPUs. I would update to that BIOS/AGESA and then see how things are.

    There are also TPM errors in the system log. AFAIK that will stop Windows 11 from running properly. Perhaps the BIOS update will fix that too? ...
    Code:
    Event[834]
      Log Name: System
      Source: TPM
      Date: 2023-04-02T20:58:41.2840000Z
      Event ID: 14
      Task: N/A
      Level: Error
      Opcode: Info 
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: MEMEMACHINEMK3
      Description: 
    The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.
    
    Event[835]
      Log Name: System
      Source: TPM
      Date: 2023-04-02T20:58:41.2840000Z
      Event ID: 17
      Task: N/A
      Level: Information
      Opcode: Info 
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: MEMEMACHINEMK3
      Description: 
    The Trusted Platform Module (TPM) hardware failed to execute a TPM command.
      My Computer


 

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