BSOD Issues for the Past Couple of Days - Windows 10 - Version 21H2

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  1. Posts : 885
    10 Pro/11 Pro Dual Boot
       #11

    solkiske said:
    I've run diagnostics on all of my drives and found that one my storage drives had bad blocks so I disconnected it from my system, still crashing though. I ran a system file check, no integrity issues. I ran extensive diagnostics on my RAM and found one module was faulty so I removed it, still crashing. Neither my GPU nor my CPU have been showing symptoms of being faulty so it seems to be a driver issue but I don't know which one it might be.
    do you have raid enabled in the bios even tho its not being used?
      My Computers


  2. Posts : 12
    Windows 10 Pro
    Thread Starter
       #12

    ubuysa said:
    I apologise, I was looking at the wrong data collection file! You do have only one RAM module installed.

    But this is your 1st April dump though?
    Code:
    Microsoft (R) Windows Debugger Version 10.0.20348.1 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [DESKTOP-CVJ9NOT-(2023-04-01_10-08-42)(1).zip\Crash Dumps\040123-6171-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    
    ************* Path validation summary **************
    Response                         Time (ms)     Location
    Deferred                                       SRV*C:\SymCache*https://msdl.microsoft.com/download/symbols
    Symbol search path is: SRV*C:\SymCache*https://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 10 Kernel Version 19041 MP (12 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Machine Name:
    Kernel base = 0xfffff805`2a400000 PsLoadedModuleList = 0xfffff805`2b02a310
    Debug session time: Sat Apr  1 16:44:31.346 2023 (UTC + 3:00)
    System Uptime: 0 days 1:05:08.993
    That dump definitely has calls to nvlddmkm.sys in the call stack....
    Code:
    fffffc03`22e649b0  00000000`00000000
    fffffc03`22e649b8  00000000`00000000
    fffffc03`22e649c0  ffffcc8e`d91ec0a0
    fffffc03`22e649c8  fffff805`44daa5fb nvlddmkm+0xca5fb
    fffffc03`22e649d0  ffffcc8e`d91ec0a0
    fffffc03`22e649d8  fffff805`44daa5fb nvlddmkm+0xca5fb
    fffffc03`22e649e0  00000000`00000000
    fffffc03`22e649e8  025000a0`00000000
    fffffc03`22e649f0  00000000`00000000
    fffffc03`22e649f8  fffff805`44e48d24 nvlddmkm+0x168d24
    fffffc03`22e64a00  ffffcc8e`d91ec0a0
    fffffc03`22e64a08  00000000`4d52564e
    fffffc03`22e64a10  00000000`000000a0
    fffffc03`22e64a18  00000000`00000527
    fffffc03`22e64a20  00000000`00000002
    fffffc03`22e64a28  ffffcc8e`e1544510
    fffffc03`22e64a30  00000000`00000000
    fffffc03`22e64a38  ffffcc8e`d834e200
    fffffc03`22e64a40  ffffcc8e`d2010100
    fffffc03`22e64a48  fffff805`2a68f072 nt!ExFreeHeapPool+0x362
    fffffc03`22e64a50  ffffcc8e`d2010340
    fffffc03`22e64a58  fffff805`44e490ff nvlddmkm+0x1690ff
    fffffc03`22e64a60  00000000`00000000
    fffffc03`22e64a68  fffff805`00000000
    fffffc03`22e64a70  ffffcc8e`d91ec0a0
    fffffc03`22e64a78  fffffc03`22e64b10
    fffffc03`22e64a80  00000000`00000000
    fffffc03`22e64a88  00000000`00000020
    fffffc03`22e64a90  00000000`00000103
    fffffc03`22e64a98  00000000`00000000
    fffffc03`22e64aa0  00000000`00000000
    fffffc03`22e64aa8  ffffcc8e`d91ec0a0
    fffffc03`22e64ab0  00000000`000000a4
    fffffc03`22e64ab8  00000000`00000000
    fffffc03`22e64ac0  ffffcc8e`d91ec0a0
    fffffc03`22e64ac8  fffff805`44e48ef8 nvlddmkm+0x168ef8
    fffffc03`22e64ad0  00000000`00000103
    fffffc03`22e64ad8  00000000`00000000
    fffffc03`22e64ae0  00000000`00000000
    fffffc03`22e64ae8  00000000`00000000
    fffffc03`22e64af0  00000000`00040293
    fffffc03`22e64af8  fffff805`2a6a07fb nt!KeQueryCurrentStackInformationEx+0x8b
    fffffc03`22e64b00  ffffcc8e`e1a95000
    fffffc03`22e64b08  fffff805`2a693239 nt!RtlpHpLfhSlotAllocate+0x179
    Have you ever had an Nvidia graphics card installed?
    Yes, I have only ever had one card installed in my system and it's an Nvidia GPU.

    - - - Updated - - -

    tomdsr said:
    do you have raid enabled in the bios even tho its not being used?
    No.
      My Computer


  3. Posts : 402
    Windows 10 and Windows 11
       #13

    I was clearly having a bad day yesterday, I misread what you wrote and for some strange reason thought you said you didn't have an Nvidia card.

    With my normal head on now, the only third-party driver in your April 1st dump call stack trace is the Nvidia graphics driver nvlddmkm.sys and so this is the almost certain cause of that BSOD. The version of nvlddmkm.sys that you have installed is old, it's dated December 2020, which is well old...
    Code:
    3: kd> lmDvmnvlddmkm
    Browse full module list
    start             end                 module name
    fffff805`44ce0000 fffff805`46e17000   nvlddmkm   (deferred)             
        Image path: nvlddmkm.sys
        Image name: nvlddmkm.sys
        Browse all global symbols  functions  data
        Timestamp:        Sat Dec 12 02:16:51 2020 (5FD40BF3)
        CheckSum:         020A2B90
        ImageSize:        02137000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
        Information from resource tables:
    I would suggest you look for an updated driver for your GTX770 from the NVidia website. There is a very recent driver update (474.30 dated 2023.3.30) here.

    Later Edit: Incidentally, whist nvlddmkm.sys is the most likely cause of this BSOD, there are called to ntfs.sys in the call stack of this dump too, so again the line of enquiry suggested by @zbook shouldn't be dismissed.
    Last edited by ubuysa; 02 Apr 2023 at 09:28.
      My Computer


  4. Posts : 41,534
    windows 10 professional version 1607 build 14393.969 64 bit
       #14

    solkiske said:
    I've run diagnostics on all of my drives and found that one my storage drives had bad blocks so I disconnected it from my system, still crashing though. I ran a system file check, no integrity issues. I ran extensive diagnostics on my RAM and found one module was faulty so I removed it, still crashing. Neither my GPU nor my CPU have been showing symptoms of being faulty so it seems to be a driver issue but I don't know which one it might be.

    When available please post images or share links displaying test results.

    Post a new V2 share link into the newest post
      My Computer


  5. Posts : 12
    Windows 10 Pro
    Thread Starter
       #15

    I updated my GPU's driver to the latest version about a week or so ago and didn't have any issues. Ran the computer for 3 consecutive days while running tests on my drives without a single crash. Until the past 24 hours where my PC has crashed 3 times including a hard-lock where I had to manually restart the computer.

    BSOD Issues for the Past Couple of Days - Windows 10 - Version 21H2-05-april-2023_02-40.pngBSOD Issues for the Past Couple of Days - Windows 10 - Version 21H2-05-april-2023_12-44.pngBSOD Issues for the Past Couple of Days - Windows 10 - Version 21H2-05-april-2023_12-44-health.pngBSOD Issues for the Past Couple of Days - Windows 10 - Version 21H2-06-april-2023_08-53.pngBSOD Issues for the Past Couple of Days - Windows 10 - Version 21H2-06-april-2023_08-53-health.png

    DESKTOP-CVJ9NOT-(2023-04-13_04-13-41).zip
      My Computer


  6. Posts : 402
    Windows 10 and Windows 11
       #16

    These errors may be significant. If you're running out of space on the system drive you might see all sorts of problems...
    Code:
    Event[5287]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2023-04-12T23:16:45.0130000Z
      Event ID: 1018
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-CVJ9NOT
      Description: 
    The dump file at location: C:\WINDOWS\MEMORY.DMP was deleted because the disk volume had less than 25 GB free space.
    
    Event[5432]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2023-04-13T03:51:52.7400000Z
      Event ID: 1018
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-CVJ9NOT
      Description: 
    The dump file at location: C:\WINDOWS\MEMORY.DMP was deleted because the disk volume had less than 25 GB free space.
      My Computer


  7. Posts : 12
    Windows 10 Pro
    Thread Starter
       #17

    So you're saying that a lack of space on my OS drive could be the problem?
      My Computer


  8. Posts : 402
    Windows 10 and Windows 11
       #18

    solkiske said:
    So you're saying that a lack of space on my OS drive could be the problem?
    A lack of space on the system drive can lead to problems, but I'm not saying that this IS your problem. It's certainly something you don't want to see. I would strongly suggest moving anything that doesn't absolutely need to be on the OS drive to somewhere else if you can. If that drive is the 1TB 970 EVO then there will be a ton of stuff on there that doesn't need to be.

    BTW: SSDs wear out much faster when they are very full, because the internal 'wear levelling' algorithm has fewer spare cells to work with.
      My Computer


  9. Posts : 12
    Windows 10 Pro
    Thread Starter
       #19

    ubuysa said:
    A lack of space on the system drive can lead to problems, but I'm not saying that this IS your problem. It's certainly something you don't want to see. I would strongly suggest moving anything that doesn't absolutely need to be on the OS drive to somewhere else if you can. If that drive is the 1TB 970 EVO then there will be a ton of stuff on there that doesn't need to be.

    BTW: SSDs wear out much faster when they are very full, because the internal 'wear levelling' algorithm has fewer spare cells to work with.
    I've run tests on my OS drive and it passed all of them. The drive you're referencing was the drive that I disconnected a couple of weeks ago after testing it a finding that it had back blocks.
      My Computer


  10. Posts : 402
    Windows 10 and Windows 11
       #20

    solkiske said:
    I've run tests on my OS drive and it passed all of them. The drive you're referencing was the drive that I disconnected a couple of weeks ago after testing it a finding that it had back blocks.
    Ah. Fair enough.

    I think I'm going to leave you with @zbook for now, having two different people trying to help in different directions isn't helpful I think. I'll keep an eye on this thread though.
      My Computer


 

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