Kernel Power 41 - PC Issues


  1. Posts : 2
    Windows 10
       #1

    Kernel Power 41 - PC Issues


    Hello

    I've been struggling for quite some time and have been encountered with this awful Kernel Power 41 and I am unsure what the issue could be as it could be anything. I have taken this to a repair shop and they cannot seem to diagnose the issue or get the issue to happen again.

    Steps ive done:
    Swapped PSU
    Swapped Ram
    Reseated PSU Cables
    Tried Verifier
    Updated Drivers (Including doing DDU Method)
    Turn off Fast Startup
    Changed Power Plans
    Reinstalled Windows

    PC Specs:
    PSU: Evga 600 W1, 80+ White 600W
    CPU: AMD Ryzen 5 1400 Quad-Core Processor
    GPU: NVIDIA GeForce GTX 1060 6GB
    OS: Windows 10 - 22H2 19045.2728
    RAM: 32 GB

    Any help is really appreciated!

    Memory Dump: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
    Kernel Power 41 - PC Issues Attached Files
      My Computer


  2. Posts : 402
    Windows 10 and Windows 11
       #2

    That Kernel Power 41 error is a red herring, IMO it's also badly named by Microsoft. All it tells you is that Windows was not shut down correctly. The name 'kernel power' comes from the fact that the kernel lost power before it had fully shutdown. It's a symptom, not the problem.

    The memory dump you linked to indicates that your Nvidia graphics driver, nvlddmkm.sys, is the likely cause.

    The BSOD was a KERNEL_MODE_HEAP_CORRUPTION stop code, this indicates memory mismanagement, probably by a third-party driver. The third-party Nvidia graphics driver nvlddmkm.sys is called repeatedly in the stack trace and is the only third-party driver referenced.

    The version of nvlddmkm.sys that you have installed is dated Nov 2020 and there may well be a more recent update...
    Code:
    5: kd> lmDvmnvlddmkm
    Browse full module list
    start             end                 module name
    fffff803`8d7e0000 fffff803`8f7e4000   nvlddmkm   (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\System32\DriverStore\FileRepository\nvdd.inf_amd64_317063b9f4b156d8\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Browse all global symbols  functions  data
        Timestamp:        Sun Nov 22 11:28:22 2020 (5FBA2F36)
        CheckSum:         01F8EE67
        ImageSize:        02004000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
        Information from resource tables:
    The first place I suggest that you look for an updated driver is Windows Update. Run Windows Update and then click the 'View optional updates' link on the Settings > Updates & Security page. In there expand the Driver Updates section and look for an Nvidia driver update in there. If there is one then install it.

    If that doesn't provide a driver update then the next place I'd normally suggest you look is the Dell Driver & Support site, but I've done that for you and the driver there is older than the one you have.

    Finally, if no updated driver has been found, visit the Nvidia drivers website and download an updated driver from there.

    See how things run with an updated graphics driver. If it BSODs again after updating the driver then post another file collection output.
      My Computer


  3. Posts : 41,711
    windows 10 professional version 1607 build 14393.969 64 bit
       #3

    The log files reported fatal WHEA errors.

    These often occur with malfunctioning hardware.


    Please monitor the computer using Reliability Monitor:

    Reliability Monitor is the Best Windows Troubleshooting Tool You Aren’t Using




    Code:
    Event[3179]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2023-03-19T18:02:49.0450000Z
      Event ID: 18
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-SQL0LCD
      Description: 
    A fatal hardware error has occurred.
    
    Reported by component: Processor Core
    Error Source: Machine Check Exception
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 1
    
    The details view of this entry contains further information.
    
    Event[3180]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2023-03-19T18:02:49.0450000Z
      Event ID: 18
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-SQL0LCD
      Description: 
    A fatal hardware error has occurred.
    
    Reported by component: Processor Core
    Error Source: Machine Check Exception
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 11
    
    The details view of this entry contains further information.

    Code:
    Event[2670]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2023-03-17T21:27:45.5670000Z
      Event ID: 18
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-SQL0LCD
      Description: 
    A fatal hardware error has occurred.
    
    Reported by component: Processor Core
    Error Source: Machine Check Exception
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 1
    
    The details view of this entry contains further information.
    
    Event[2671]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2023-03-17T21:27:45.5810000Z
      Event ID: 18
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-SQL0LCD
      Description: 
    A fatal hardware error has occurred.
    
    Reported by component: Processor Core
    Error Source: Machine Check Exception
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 11
    
    The details view of this entry contains further information.

    Code:
    Event[2133]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2023-03-15T22:03:10.2580000Z
      Event ID: 18
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-SQL0LCD
      Description: 
    A fatal hardware error has occurred.
    
    Reported by component: Processor Core
    Error Source: Machine Check Exception
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 0
    
    The details view of this entry contains further information.
    
    Event[2134]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2023-03-15T22:03:10.2820000Z
      Event ID: 18
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-SQL0LCD
      Description: 
    A fatal hardware error has occurred.
    
    Reported by component: Processor Core
    Error Source: Machine Check Exception
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 10
    
    The details view of this entry contains further information.
      My Computer


  4. Posts : 2
    Windows 10
    Thread Starter
       #4

    zbook said:
    The log files reported fatal WHEA errors.

    These often occur with malfunctioning hardware.


    Please monitor the computer using Reliability Monitor:

    Reliability Monitor is the Best Windows Troubleshooting Tool You Aren’t Using




    Code:
    Event[3179]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2023-03-19T18:02:49.0450000Z
      Event ID: 18
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-SQL0LCD
      Description: 
    A fatal hardware error has occurred.
    
    Reported by component: Processor Core
    Error Source: Machine Check Exception
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 1
    
    The details view of this entry contains further information.
    
    Event[3180]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2023-03-19T18:02:49.0450000Z
      Event ID: 18
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-SQL0LCD
      Description: 
    A fatal hardware error has occurred.
    
    Reported by component: Processor Core
    Error Source: Machine Check Exception
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 11
    
    The details view of this entry contains further information.

    Code:
    Event[2670]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2023-03-17T21:27:45.5670000Z
      Event ID: 18
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-SQL0LCD
      Description: 
    A fatal hardware error has occurred.
    
    Reported by component: Processor Core
    Error Source: Machine Check Exception
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 1
    
    The details view of this entry contains further information.
    
    Event[2671]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2023-03-17T21:27:45.5810000Z
      Event ID: 18
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-SQL0LCD
      Description: 
    A fatal hardware error has occurred.
    
    Reported by component: Processor Core
    Error Source: Machine Check Exception
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 11
    
    The details view of this entry contains further information.

    Code:
    Event[2133]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2023-03-15T22:03:10.2580000Z
      Event ID: 18
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-SQL0LCD
      Description: 
    A fatal hardware error has occurred.
    
    Reported by component: Processor Core
    Error Source: Machine Check Exception
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 0
    
    The details view of this entry contains further information.
    
    Event[2134]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2023-03-15T22:03:10.2820000Z
      Event ID: 18
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-SQL0LCD
      Description: 
    A fatal hardware error has occurred.
    
    Reported by component: Processor Core
    Error Source: Machine Check Exception
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 10
    
    The details view of this entry contains further information.
    In terms of Reliability, I have saved my XML File if you would like to investigate. Please ignore GHub as that's not the issue for crit errors. Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
      My Computer


  5. Posts : 17,049
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #5

    There's a similar report in
    [W10] Kernel Power 41 - Unexpected instant shutdown - TenForums


    Best of luck,
    Denis
      My Computer


 

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