Sudden BSOD over the last week or so

Farferello · 19 Mar 2023

Starting from the 10th March I've been getting BSOD's every 4-5 days randomly. They seem to happen when I'm just listening to music or watching something on twitch or youtube.

The first one was a SYSTEM_SERVICE_EXCEPTION BSOD but the other two I've had since have both been KMODE_EXCEPTION_NOT_HANDLED BSOD's. One mentioned NETIO.SYS and the other one didn't.

I'm not sure what could be causing it as it just randomly started. I've not installed any new hardware, and the only software I've installed in that time were reinstalling a couple of old games through Steam or the EA App.

I am on Windows 10 Version 22H2 (OS Build 19045.2728)

If anyone could give me advice as to what might cause the issues or what I could do to fix them it would be appreciated as I'm not sure where to start, myself. (I've attached my V2 Log collector to this post but if I need to upload it elsewhere also please let me know.) Thank you.

ubuysa · 21 Mar 2023

The dumps all point at AVG being the culprit. TBH you don't need third-party anti-malware tools with Windows 10/11, Windows Defender and Windows Firewall are plenty good enough.

I would suggest that you uninstall AVG using the specific uninstall tool provide by AVG at How to use the AVG Uninstall Tool | AVG.

It is VERY important that you use the above tool, the normal Windows Programs & Features uninstall may not remove all traces of AVG, making your problems even worse.

Paul Black · 21 Mar 2023

Hello @Farferello,
Welcome to TenForums.

I agree with the above.

Years ago, I installed AVG on hundreds of computers, because at that time it was an excellent FREE AV that did an excellent job with minimal resources and problems.

There are MANY threads on this Forum that discuss this topic. At the end of the day, it is really down to personal choice of what you want from theAntivirus.

Windows Security [ Microsoft Defender, formerly Windows Defender ] has come a LONG way over the past few years and is now VERY good and more than capable. Unlike other AV software, it does NOT throttle your Internet connection, or give FALSE Positives like other AV's may.

It receives frequent Definition Updates through Windows Update [ or you can updated them manually ] to keep them current and up to date.

From what I have read, Microsoft Defender also works quite nicely with Malwarebytes.

For added security in case of infection, it is STRONGLY recommended that you regularly create a System Image along with the addition of backing up important data that you do NOT want to lose such as Folders, Files, Photos, etc, BOTH to an external drive.

I hope this helps.

Farferello · 22 Mar 2023

Thank you for your advice. The possible culprit being AVG certainly surprised me. I haven't really needed it but it never seemed to do any harm so I just kept it. I will try uninstalling it with the above suggested tool, and see if that improves the situation.