ntoskrnl.exe randomly causing BSOD's


  1. Posts : 7
    WIN10
       #1

    ntoskrnl.exe randomly causing BSOD's


    I've been running Win10 21H2 for quite some time and started to experience weird crashes which I can't resolve as they always seem to point at an unknown factor. Drivers are up to date, the system as well, and hardware faults should be 98% excluded.

    I've attached one of the minidump files.
    Log collector package: JGT570-(2023-03-19_18-18-17).zip - pCloud

    Thank you so much for your time trying to help me resolve this annoying issue!

    Jaka
    ntoskrnl.exe randomly causing BSOD's Attached Files
      My Computer


  2. Posts : 890
    10 Pro/11 Pro Dual Boot
       #2

    Nom4d said:
    I've been running Win10 21H2 for quite some time and started to experience weird crashes which I can't resolve as they always seem to point at an unknown factor. Drivers are up to date, the system as well, and hardware faults should be 98% excluded.

    I've attached one of the minidump files.
    Log collector package: JGT570-(2023-03-19_18-18-17).zip - pCloud

    Thank you so much for your time trying to help me resolve this annoying issue!

    Jaka
    all dumps are 100% identical

    blames iaStorAC.sys

    1: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    DPC_WATCHDOG_VIOLATION (133)
    The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL
    or above.
    Arguments:
    Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    component can usually be identified with a stack trace.
    Arg2: 0000000000000501, The DPC time count (in ticks).
    Arg3: 0000000000000500, The DPC time allotment (in ticks).
    Arg4: fffff804782fa320, cast to nt!DPC_WATCHDOG_GLOBAL_TRIAGE_BLOCK, which contains
    additional information regarding this single DPC timeout

    Debugging Details:
    ------------------

    *** WARNING: Unable to verify timestamp for iaStorAC.sys
    *************************************************************************
    *** ***
    *** ***
    *** Either you specified an unqualified symbol, or your debugger ***
    *** doesn't have full symbol information. Unqualified symbol ***
    *** resolution is turned off by default. Please either specify a ***
    *** fully qualified symbol module!symbolname, or enable resolution ***
    *** of unqualified symbols by typing ".symopt- 100". Note that ***
    *** enabling unqualified symbol resolution with network symbol ***
    *** server shares in the symbol path may cause the debugger to ***
    *** appear to hang for long periods of time when an incorrect ***
    *** symbol name is typed or the network symbol server is down. ***
    *** ***
    *** For some commands to work properly, your symbol path ***
    *** must point to .pdb files that have full type information. ***
    *** ***
    *** Certain .pdb files (such as the public OS symbols) do not ***
    *** contain the required information. Contact the group that ***
    *** provided you with these symbols if you need this command to ***
    *** work. ***
    *** ***
    *** Type referenced: TickPeriods ***
    *** ***
    *************************************************************************

    KEY_VALUES_STRING: 1

    Key : Analysis.CPU.mSec
    Value: 1890

    Key : Analysis.DebugAnalysisManager
    Value: Create

    Key : Analysis.Elapsed.mSec
    Value: 2197

    Key : Analysis.Init.CPU.mSec
    Value: 156

    Key : Analysis.Init.Elapsed.mSec
    Value: 3426

    Key : Analysis.Memory.CommitPeak.Mb
    Value: 73


    DUMP_FILE_ATTRIBUTES: 0x8
    Kernel Generated Triage Dump

    BUGCHECK_CODE: 133

    BUGCHECK_P1: 0

    BUGCHECK_P2: 501

    BUGCHECK_P3: 500

    BUGCHECK_P4: fffff804782fa320

    DPC_TIMEOUT_TYPE: SINGLE_DPC_TIMEOUT_EXCEEDED

    BLACKBOXBSD: 1 (!blackboxbsd)


    BLACKBOXNTFS: 1 (!blackboxntfs)


    BLACKBOXPNP: 1 (!blackboxpnp)


    BLACKBOXWINLOGON: 1

    CUSTOMER_CRASH_COUNT: 1

    PROCESS_NAME: System

    STACK_TEXT:
    ffff9681`f7df4e18 fffff804`77a94b70 : 00000000`00000133 00000000`00000000 00000000`00000501 00000000`00000500 : nt!KeBugCheckEx
    ffff9681`f7df4e20 fffff804`77928333 : 000005e0`b7a43d0a ffff9681`f7fa8180 00000000`00000000 ffff9681`f7fa8180 : nt!KeAccumulateTicks+0x169fe0
    ffff9681`f7df4e80 fffff804`77927e1a : ffffd203`554d7480 ffffa888`f3837250 fffff804`7a511500 00000001`00005001 : nt!KeClockInterruptNotify+0x453
    ffff9681`f7df4f30 fffff804`77873e05 : ffffd203`554d7480 00000000`00000000 00000000`00000000 ffff40a8`945637a9 : nt!HalpTimerClockIpiRoutine+0x1a
    ffff9681`f7df4f60 fffff804`779fc02a : ffffa888`f3837250 ffffd203`554d7480 ffffa888`f3837598 00000000`00000000 : nt!KiCallInterruptServiceRoutine+0xa5
    ffff9681`f7df4fb0 fffff804`779fc7f7 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiInterruptSubDispatchNoLockNoEtw+0xfa
    ffffa888`f38371d0 fffff804`7a5ce67e : fffff804`7a678a5b ffffd203`57345b34 ffffd203`57345b34 00000000`0000002f : nt!KiInterruptDispatchNoLockNoEtw+0x37
    ffffa888`f3837368 fffff804`7a678a5b : ffffd203`57345b34 ffffd203`57345b34 00000000`0000002f 00000000`00000246 : iaStorAC+0xe67e
    ffffa888`f3837370 ffffd203`57345b34 : ffffd203`57345b34 00000000`0000002f 00000000`00000246 ffffd203`57345b00 : iaStorAC+0xb8a5b
    ffffa888`f3837378 ffffd203`57345b34 : 00000000`0000002f 00000000`00000246 ffffd203`57345b00 fffff804`7a6767d9 : 0xffffd203`57345b34
    ffffa888`f3837380 00000000`0000002f : 00000000`00000246 ffffd203`57345b00 fffff804`7a6767d9 ffffd203`57345b00 : 0xffffd203`57345b34
    ffffa888`f3837388 00000000`00000246 : ffffd203`57345b00 fffff804`7a6767d9 ffffd203`57345b00 00000000`00000004 : 0x2f
    ffffa888`f3837390 ffffd203`57345b00 : fffff804`7a6767d9 ffffd203`57345b00 00000000`00000004 00000000`00000004 : 0x246
    ffffa888`f3837398 fffff804`7a6767d9 : ffffd203`57345b00 00000000`00000004 00000000`00000004 fffff804`7b145a01 : 0xffffd203`57345b00
    ffffa888`f38373a0 ffffd203`57345b00 : 00000000`00000004 00000000`00000004 fffff804`7b145a01 00000000`00000001 : iaStorAC+0xb67d9
    ffffa888`f38373a8 00000000`00000004 : 00000000`00000004 fffff804`7b145a01 00000000`00000001 fffff804`00000001 : 0xffffd203`57345b00
    ffffa888`f38373b0 00000000`00000004 : fffff804`7b145a01 00000000`00000001 fffff804`00000001 00000000`0023e93c : 0x4
    ffffa888`f38373b8 fffff804`7b145a01 : 00000000`00000001 fffff804`00000001 00000000`0023e93c fffff804`00000050 : 0x4
    ffffa888`f38373c0 00000000`00000001 : fffff804`00000001 00000000`0023e93c fffff804`00000050 00000020`00000101 : iaStorAC+0xb85a01
    ffffa888`f38373c8 fffff804`00000001 : 00000000`0023e93c fffff804`00000050 00000020`00000101 fffff804`00000831 : 0x1
    ffffa888`f38373d0 00000000`0023e93c : fffff804`00000050 00000020`00000101 fffff804`00000831 fffff804`00000000 : 0xfffff804`00000001
    ffffa888`f38373d8 fffff804`00000050 : 00000020`00000101 fffff804`00000831 fffff804`00000000 00000000`00050000 : 0x23e93c
    ffffa888`f38373e0 00000020`00000101 : fffff804`00000831 fffff804`00000000 00000000`00050000 fffff804`00400000 : 0xfffff804`00000050
    ffffa888`f38373e8 fffff804`00000831 : fffff804`00000000 00000000`00050000 fffff804`00400000 00000000`00000000 : 0x00000020`00000101
    ffffa888`f38373f0 fffff804`00000000 : 00000000`00050000 fffff804`00400000 00000000`00000000 00000000`00000001 : 0xfffff804`00000831
    ffffa888`f38373f8 00000000`00050000 : fffff804`00400000 00000000`00000000 00000000`00000001 ffffd203`57344a60 : 0xfffff804`00000000
    ffffa888`f3837400 fffff804`00400000 : 00000000`00000000 00000000`00000001 ffffd203`57344a60 ffffa888`f3837750 : 0x50000
    ffffa888`f3837408 00000000`00000000 : 00000000`00000001 ffffd203`57344a60 ffffa888`f3837750 ffffa888`f3837598 : 0xfffff804`00400000


    SYMBOL_NAME: iaStorAC+e67e

    MODULE_NAME: iaStorAC

    IMAGE_NAME: iaStorAC.sys

    STACK_COMMAND: .thread ; .cxr ; kb

    BUCKET_ID_FUNC_OFFSET: e67e

    FAILURE_BUCKET_ID: 0x133_DPC_iaStorAC!unknown_function

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    FAILURE_ID_HASH: {6959f419-2954-fbde-7328-35f9ba64ee7a}

    Followup: MachineOwner
    ---------
      My Computers


  3. Posts : 7
    WIN10
    Thread Starter
       #3

    Thanks, I tried to update this SATA AHCI driver and we'll see if it reoccurs.

    - - - Updated - - -

    Nom4d said:
    Thanks, I tried to update this SATA AHCI driver and we'll see if it reoccurs.
    Well it happens again, but I somehow see a pattern that the computer freezes some time after disconnecting it from the power supply. Strange, I know.
      My Computer


  4. Posts : 41,452
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    The logs displayed piracy / crack.

    https://www.tenforums.com/misc.php?do=showrules

    Code:
    No piracy or discussion of piracy allowed at all. 
    Such as software, music, videos and other intellectual property violations 
    (e.g. downloading youtube videos locally etc) - 
    it is forum policy that no help shall be given to people who knowingly steal software or services.
      My Computer


  5. Posts : 7
    WIN10
    Thread Starter
       #5

    That's strange, as I have Bitdefender installed to clean everything up - actually had it installed after driver verifier found out it's been causing some issues as well.
      My Computer


  6. Posts : 41,452
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    Bitdefender does not prevent the use of tools / methods for piracy / crack.

    The logs displayed the piracy / crack of Microsoft Office.
      My Computer


 

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