Precision 5550 hang/freeze


  1. Posts : 38
    10 Pro
       #1

    Precision 5550 hang/freeze


    I need some help figuring out what's causing a sporadic crash on my Precision 5550. So far, it's happened about three times and oddly enough, there is not minidump created.

    Basically what happens is I'll leave my machine at the end of the day with a few apps open, mainly just MS Edge, Brave, and a couple of Word docs and at some point the system locks up 100%, the screen is black, the keyboard is lit, and the fan is at 100%. Nothing works other than holding down the power button for about 12 seconds to force it off.

    It happened yesterday again but no minidump was created. I see there is one from February. Maybe if I can find the culprit of that, it will solve this issue. All my drivers/BIOS/Firmware are up-to-date as per the Dell Command Update app. Need some help here.

    DESKTOP-TCVVTJ8-(2023-03-14_09-04-42).zip - Google Drive
    Last edited by pstoric; 14 Mar 2023 at 08:35.
      My Computer


  2. Posts : 402
    Windows 10 and Windows 11
       #2

    Are you running VMs? I ask because, a) I can see you run VMWare, and b) two of the three dumps in your data collector set indicate a Microsoft driver called vmsp.sys as the driver holding the IRP that's causing the power state failure...
    Code:
    >[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
                0 e1 ffffdc0313a8f050 00000000 fffff8017c197e80-ffffdc03383c6420 Success Error Cancel pending
    	       \Driver\VMSP	nt!PopSystemIrpCompletion
    			Args: 00015500 00000000 00000005 00000003
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-ffffdc03383c6420    
    
    			Args: 00000000 00000000 00000000 00000000
    I'm not at all sure what that driver does, but it seems to be associated with the Hyper-V Virtual Switch Extension Adapter. Perhaps a VM (virtual?) device is failing to change power state properly?

    One of the dumps identifies a different driver, and this is much more likely to be the root cause...
    Code:
    >[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
                0 e1 ffffe705eee2e050 00000000 fffff80737997eb0-ffffe705ecc29160 Success Error Cancel pending
    	      Unable to load image \SystemRoot\System32\drivers\rtump64x64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for rtump64x64.sys
     \Driver\rtump64x64	nt!PopSystemIrpCompletion
    			Args: 00015500 00000000 00000005 00000003
     [N/A(0), N/A(0)]
                0  0 00000000 00000000 00000000-ffffe705ecc29160    
    
    			Args: 00000000 00000000 00000000 00000000
    The rtump64x64.sys driver is part of the Realtek USB FE/1GbE/2.5GbE/5GbE NIC Adapter driver. The version you have is 9 months old may have been updated...
    Code:
    2: kd> lmDvmrtump64x64
    Browse full module list
    start             end                 module name
    fffff80a`63690000 fffff80a`637a3000   rtump64x64 T (no symbols)           
        Loaded symbol image file: rtump64x64.sys
        Image path: \SystemRoot\System32\drivers\rtump64x64.sys
        Image name: rtump64x64.sys
        Browse all global symbols  functions  data
        Timestamp:        Thu Jun  9 03:54:30 2022 (62A144C6)
        CheckSum:         0011D089
        ImageSize:        00113000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
        Information from resource tables:
    I'd suggest that (initially at least) you check your motherboard vendor's website for an updated driver for the LAN adapter.

    BTW. I see you have OpenVPN installed, was the VPN connected when the system failed?
      My Computer


  3. Posts : 38
    10 Pro
    Thread Starter
       #3

    Wow thanks for those details. I do use both Hyper-V and VMWare but they were not open last night when it froze. Same with OpenVPN. It's installed but wasn't in use when it occurred last.

    The "Realtek USB FE/1GbE/2.5GbE/5GbE NIC Adapter driver" you mention is from an Anker USB-C hub as this model does not have an Ethernet port. I'll check for an updated one from their site.

    - - - Updated - - -

    The driver from Realtek's site was slightly newer (10.55.20.823). Updated it.

    Realtek USB FE / GBE / 2.5G / Gaming Ethernet Family Controller Software - REALTEK
      My Computer


  4. Posts : 402
    Windows 10 and Windows 11
       #4

    That's encouraging. If you get another BSOD please post a new data collector set.
      My Computer


  5. Posts : 38
    10 Pro
    Thread Starter
       #5

    ubuysa said:
    That's encouraging. If you get another BSOD please post a new data collector set.
    Same thing happened last night. Left it on with a few MS Edge tabs open and woke up this AM with the fans running at 100%, black screen, and it being locked up. Had to hold down the power button again to force it off.

    I did notice in the eventvwr that there was an error with the built-in Wi-Fi adapter despite it looking fine in the devmgr, but I'll reinstall it anyway.

    "Intel(R) Wi-Fi 6 AX201 160MHz : Has determined that the network adapter is not functioning properly.'

    DESKTOP-TCVVTJ8-(2023-04-01_09-35-20).zip - Google Drive
      My Computer


  6. Posts : 402
    Windows 10 and Windows 11
       #6

    I agree. Your system log shows several error messages for the AX201 adapter...
    Code:
    Event[12270]:
      Log Name: System
      Source: Netwtw10
      Date: 2023-04-01T01:37:59.3010000Z
      Event ID: 5002
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-TCVVTJ8
      Description: 
    Intel(R) Wi-Fi 6 AX201 160MHz : Has determined that the network adapter is not functioning properly.
    
    Event[12271]:
      Log Name: System
      Source: Netwtw10
      Date: 2023-04-01T01:38:00.0370000Z
      Event ID: 5005
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-TCVVTJ8
      Description: 
    Intel(R) Wi-Fi 6 AX201 160MHz : Has encountered an internal error and has failed.
    These are followed by miniport watchdog reset messages...
    Code:
    Event[12272]:
      Log Name: System
      Source: Netwtw10
      Date: 2023-04-01T01:38:00.0370000Z
      Event ID: 5032
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-TCVVTJ8
      Description: 
    5032 - Driver Miniport reset watchdog
    
    Event[12273]:
      Log Name: System
      Source: Netwtw10
      Date: 2023-04-01T01:38:00.0370000Z
      Event ID: 5032
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-TCVVTJ8
      Description: 
    5032 - Driver Miniport reset watchdog
    And then the system is rebooted several hours later. It certainly looks as though there has been an issue with the WiFi adapter.
      My Computer


  7. Posts : 38
    10 Pro
    Thread Starter
       #7

    I did reinstall the driver, but it was already the newest version. Also, it looked fine in the device manager prior to re-installing it. Odd how I only see this issue when it's left on, untouched overnight and never experience any problems while I'm using the machine.

    *Updated it just now to use the Intel driver, as it was slightly newer.
      My Computer


  8. Posts : 38
    10 Pro
    Thread Starter
       #8

    Happened again yesterday. Was leaving the house, and I closed the lid to put it to hibernate. Came back and the fan was running at 100%, and it was locked up. Had to hold down the power button to force it off.

    DESKTOP-TCVVTJ8-(2023-04-09_08-02-50).zip - Google Drive
      My Computer


  9. Posts : 41,294
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    1) Please run:

    a) HD Tune: (free or trial version) (all drives)
    Post images or share links for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    b) Sea Tools for Windows
    https://www.seagate.com/content/dam/...00869623_B.pdf
    https://www.seagate.com/content/dam/...sInstaller.exe
    Post images or share links for results of the Long Generic test.


    2) Make a new restore point:
    Create System Restore Point in Windows 10


    3) Read this link on Windows Driver Verifier (WDV):
    Enable and Disable Driver Verifier in Windows 10.

    Plan to run the WDV tool for 48 hours with various test settings.

    Start with these settings:
    a) Test only these three drivers: nvlddmkm.sys, igdkmd64.sys, and rtump64x64.sys
    b) Start with the three customized tests displayed in the TF link.

    If there is no immediate BSOD the open administrative command prompt and type or copy and paste:

    verifier /querysettings

    Post a share link into this thread using one drive, drop box, or google drive.

    For any BSOD post a new V2 share link into the newest post.
      My Computer


 

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