Black screen required hard-boot


  1. Posts : 154
    Win 10
       #1

    Black screen required hard-boot


    My computer crashed the other morning--I think. While moving a window around on my desktop, the mouse hesitated. Then I clicked on another window but nothing occurred. The mouse finally froze and then the screen went blank. Meanwhile, my logitech keyboard, keypad and mouse are still lit up. The computer fan was running and the lights on like it was awake. I tried a different input into the monitor (from DVI to HDMI) and then connected it to my laptop, showing that the monitor was working. Then I did a hard reboot.

    Here is the V2 log. There was no minidump. Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    Reliability history just shows a generic "hardware error" (Code: 193) and "windows was not properly shut down"

    Unfortunately, the elevens forum seems dead. All I want to see if the V2 logs have something helpful.

    thanks,

    HP OMEN 40L
    i7-12700K
    3070gtx
    512 GB WD Black PCIe® NVMe
    Windows 11 22H2
      My Computer


  2. Posts : 890
    10 Pro/11 Pro Dual Boot
       #2

    Shawn said:
    My computer crashed the other morning--I think. While moving a window around on my desktop, the mouse hesitated. Then I clicked on another window but nothing occurred. The mouse finally froze and then the screen went blank. Meanwhile, my logitech keyboard, keypad and mouse are still lit up. The computer fan was running and the lights on like it was awake. I tried a different input into the monitor (from DVI to HDMI) and then connected it to my laptop, showing that the monitor was working. Then I did a hard reboot.

    Here is the V2 log. There was no minidump. Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    Reliability history just shows a generic "hardware error" (Code: 193) and "windows was not properly shut down"

    Unfortunately, the elevens forum seems dead. All I want to see if the V2 logs have something helpful.

    thanks,

    HP OMEN 40L
    i7-12700K
    3070gtx
    512 GB WD Black PCIe® NVMe
    Windows 11 22H2
    not dead.......

    KB5022914 Windows 11 Insider Beta 22621.1325 and 22623.1325 - Feb. 16

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      My Computers


  3. Posts : 254
    Win 10, Win 7 & KDE Neon
       #3

    Shawn said:
    My computer crashed the other morning--I think. While moving a window around on my desktop, the mouse hesitated. Then I clicked on another window but nothing occurred. The mouse finally froze and then the screen went blank. Meanwhile, my logitech keyboard, keypad and mouse are still lit up. The computer fan was running and the lights on like it was awake. I tried a different input into the monitor (from DVI to HDMI) and then connected it to my laptop, showing that the monitor was working. Then I did a hard reboot.

    Here is the V2 log. There was no minidump. Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    Reliability history just shows a generic "hardware error" (Code: 193) and "windows was not properly shut down"

    Unfortunately, the elevens forum seems dead. All I want to see if the V2 logs have something helpful.

    thanks,

    HP OMEN 40L
    i7-12700K
    3070gtx
    512 GB WD Black PCIe® NVMe
    Windows 11 22H2
    I had a windows update that provided a problem with one of my systems. Really sorry I can't remember the KB number, but it was just before Christmas and related to secure boot/bios. Anyway, this update would freeze my system for around 10 minutes. I put my Columbo head on and the only way to solve this issue was to pause updates. Might be worth a try.
      My Computers


  4. Posts : 154
    Win 10
    Thread Starter
       #4

    farrellart said:
    I had a windows update that provided a problem with one of my systems. Really sorry I can't remember the KB number, but it was just before Christmas and related to secure boot/bios. Anyway, this update would freeze my system for around 10 minutes. I put my Columbo head on and the only way to solve this issue was to pause updates. Might be worth a try.
    Well, that's better than a broken graphics card. So, the V2 logs showed no problems?
      My Computer


 

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