Frequent BSOD and restart when playing WoW over last 2 weeks  

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  1. Posts : 6
    Windows 10 Home - Version 10.0.19045
       #1

    Frequent BSOD and restart when playing WoW over last 2 weeks


    Hi all,

    In the last two weeks I've been experiencing frequent BSOD only when playing World of Warcraft. I have not tested on other games yet. This week it has been especially bad. This seems to occur particularly when logging in to a populated area, or entering into a raid group.

    Windows Version 22H2 (OS Build 19045.2486)

    I experience BSOD and then a quick flash of a QR code before my computer restarts. I have had a look at the Event Log and there are a couple of things going on, however I've limited understanding of such things.

    Please see this Discord link for my log files:
    https://www.dropbox.com/s/29m2n7spcz...49%29.zip?dl=0

    Thank-you
      My Computer


  2. NTN
    Posts : 976
    W10 19045.2546
       #2

    I'm not a member of this Discord-stuff so I could not open it.

    Anyway, there is an article here that may could help you.
    Video TDR Failure nvlddmkm.sys: What it is & How to Fix

    You have to read and compare if your errors could be similar.
      My Computers


  3. Posts : 6
    Windows 10 Home - Version 10.0.19045
    Thread Starter
       #3

    No worries, I will take a look at the article. I've also attached the zip file.
    Frequent BSOD and restart when playing WoW over last 2 weeks Attached Files
      My Computer


  4. NTN
    Posts : 976
    W10 19045.2546
       #4

    3. Change the TDR value
    In the article they are using values 60 on those.

    TdrDelay
    TdrDdiDelay

    I think you should be more modest...try 20.

    Default values are 2 and 5.
    https://learn.microsoft.com/en-us/wi...-registry-keys

    - - - Updated - - -

    SFC /SCANNOW in CMD(adm)

    Memory (RAM) Diagnostic Tool

    Windows includes a Memory (RAM) Diagnostic Tool that performs a scan of your computer's physical memory and helps identify possible errors. Using this tool requires a reboot. Be sure to save any open documents.

    Press Windows + R keys
    In the Run windows, type mdsched.exe and press Enter
    Click Restart now and check for problems (recommended)
    Note: Write down steps 4-8 before proceeding. Your computer will restart and you cannot use your mouse in the Memory Diagnostic Tool.
    Your computer will reboot into the Memory Diagnostic Tool and run a basic memory test.

    Press F1 to stop the basic test and go into the Options screen
    Use the down arrow to select Extended
    Press F10 (..it will probably take 30-40min.)
    Once the Memory Diagnostic Tool completes, make note of any errors reported
    Hit Esc to exit the tool and boot into WindowsAttachment 383754
      My Computers


  5. Posts : 849
    10 Pro/11 Pro Dual Boot
       #5

    Aerin said:
    No worries, I will take a look at the article. I've also attached the zip file.
    your video drivers are having issues or your video card is. possibly memory. not bad memory, but your unknown maker of ram is only running at 2666 (1333 double data rate), and it might just not like that. Ryzens run best with 3200 (1600 double data rate) ram.
      My Computers


  6. Posts : 6
    Windows 10 Home - Version 10.0.19045
    Thread Starter
       #6

    Thanks to both of you.

    NTN, I've completed the steps you posted and will be testing this evening. The Memory (RAM) Diagnostic Tool hung at 21% so I was not able to complete it. Do you know what to do when this happens?

    Tomdsr, I'll have a look at the ram.

    Will have an update soon.

    - - - Updated - - -

    Okay, so I was able to get the Memory (RAM) Diagnostic Tool to work, and everything came up fine. I jumped into WoW last night and ran into the same issue again after playing for about 5 minutes.

    I checked my RAM details for the two 8gb sticks I have. Brand is Gigabyte Auros. Speed capability is 3733MHz. So I find it pretty weird that my ram speed is 2666MHz. Why would this be the case? Is it something I have to adjust manually (ignore how green I am at this stuff), but is that what overclocking is?

    It's doing my head in because my partner and I have the exact same build and he's never run into any issues.

    Thanks again.
      My Computer


  7. Posts : 849
    10 Pro/11 Pro Dual Boot
       #7

    Aerin said:
    Thanks to both of you.

    NTN, I've completed the steps you posted and will be testing this evening. The Memory (RAM) Diagnostic Tool hung at 21% so I was not able to complete it. Do you know what to do when this happens?

    Tomdsr, I'll have a look at the ram.

    Will have an update soon.

    - - - Updated - - -

    Okay, so I was able to get the Memory (RAM) Diagnostic Tool to work, and everything came up fine. I jumped into WoW last night and ran into the same issue again after playing for about 5 minutes.

    I checked my RAM details for the two 8gb sticks I have. Brand is Gigabyte Auros. Speed capability is 3733MHz. So I find it pretty weird that my ram speed is 2666MHz. Why would this be the case? Is it something I have to adjust manually (ignore how green I am at this stuff), but is that what overclocking is?

    It's doing my head in because my partner and I have the exact same build and he's never run into any issues.

    Thanks again.
    when you boot the computer, go into the bios. Look for the memory section. Look for something that says xmp or has some numbers like 1333,1600,1800, etc. You want yours at 1600. Remember, DDR is Double Data Rate so 1600 = 3200. 1333 = 2666 (what yours is currently set to)

    Overclocking ram would be running your 3733 spec'd ram at 4000 :)
      My Computers


  8. Posts : 6
    Windows 10 Home - Version 10.0.19045
    Thread Starter
       #8

    Thanks Tomdsr. Would you recommend I do this?

    So, interestingly, after doing everything suggested in this thread so far, I didn't encounter any issues in 2 days of regular WoW play.

    However just this evening, another BSOD. I had a quick look in the event viewer, and noticed these two IDs:

    Event ID 125 - Kernel-Power

    ACPI thermal zone \_TZ.TZ10 has been enumerated.
    _PSV = 290K
    _TC1 = 0
    _TC2 = 0
    _TSP = 1000ms
    _AC0 = 0K
    _AC1 = 0K
    _AC2 = 0K
    _AC3 = 0K
    _AC4 = 0K
    _AC5 = 0K
    _AC6 = 0K
    _AC7 = 0K
    _AC8 = 0K
    _AC9 = 0K
    _CRT = 294K
    _HOT = 293K
    minimum throttle = 0
    _CR3 = 0K

    Event ID 10016 - DistributedCOM:

    The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
    {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
    and APPID
    {15C20B67-12E7-4BB6-92BB-7AFF07997402}
    to the user AERIN-PC-2021\erint SID (S-1-5-21-114684661-1508130139-2340086431-1002) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

    Thanks to you both for your continued help. MAN those two days without problems were glorious!
      My Computer


  9. Posts : 849
    10 Pro/11 Pro Dual Boot
       #9

    Aerin said:
    Thanks Tomdsr. Would you recommend I do this?

    So, interestingly, after doing everything suggested in this thread so far, I didn't encounter any issues in 2 days of regular WoW play.

    However just this evening, another BSOD. I had a quick look in the event viewer, and noticed these two IDs:

    Event ID 125 - Kernel-Power

    ACPI thermal zone \_TZ.TZ10 has been enumerated.
    _PSV = 290K
    _TC1 = 0
    _TC2 = 0
    _TSP = 1000ms
    _AC0 = 0K
    _AC1 = 0K
    _AC2 = 0K
    _AC3 = 0K
    _AC4 = 0K
    _AC5 = 0K
    _AC6 = 0K
    _AC7 = 0K
    _AC8 = 0K
    _AC9 = 0K
    _CRT = 294K
    _HOT = 293K
    minimum throttle = 0
    _CR3 = 0K

    Event ID 10016 - DistributedCOM:

    The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
    {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
    and APPID
    {15C20B67-12E7-4BB6-92BB-7AFF07997402}
    to the user AERIN-PC-2021\erint SID (S-1-5-21-114684661-1508130139-2340086431-1002) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

    Thanks to you both for your continued help. MAN those two days without problems were glorious!
    event 125 is just informational. looks like sensor data or something, enumerating is just pulling values from somewhere.

    10016, i think we all get some flavor of the dcom errors.
      My Computers


  10. Posts : 6
    Windows 10 Home - Version 10.0.19045
    Thread Starter
       #10

    Alright cool! I'll change the RAM settings and see how we go. Ta!
      My Computer


 

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