Restoring at least once a week because of BSOD

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  1. Posts : 45
    Windows 10
       #1

    Restoring at least once a week because of BSOD


    So I keep getting the BSOD once a week now and when I do a system restore everything works fine for a while but then when I restart my laptop I am greeted with a blue screen. See my log below.



    Windows 10 Version 22H2 (OS Build 19045.2364)

    Microsoft (R) Windows Debugger Version 10.0.25200.1003 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Users\test\Desktop\010823-11156-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: srv*
    Executable search path is:
    Windows 10 Kernel Version 19041 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
    Machine Name:
    Kernel base = 0xfffff803`83c00000 PsLoadedModuleList = 0xfffff803`8482a290
    Debug session time: Sun Jan 8 16:47:49.415 2023 (UTC - 5:00)
    System Uptime: 0 days 0:00:11.147
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ............................
    Loading User Symbols
    Loading unloaded module list
    ......
    For analysis of this file, run !analyze -v
    nt!KeBugCheckEx:
    fffff803`83ff92a0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffe600`4bb4d5a0=000000000000004c
    6: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    WINLOGON_FATAL_ERROR (c000021a)
    The Winlogon process terminated unexpectedly.
    Arguments:
    Arg1: ffffae800102a370, String that identifies the problem.
    Arg2: ffffffffc0000428, Error Code.
    Arg3: 0000000000000000
    Arg4: 00000209e04c0000

    Debugging Details:
    ------------------

    ETW minidump data unavailable

    KEY_VALUES_STRING: 1

    Key : Analysis.CPU.mSec
    Value: 10656

    Key : Analysis.DebugAnalysisManager
    Value: Create

    Key : Analysis.Elapsed.mSec
    Value: 20731

    Key : Analysis.IO.Other.Mb
    Value: 10

    Key : Analysis.IO.Read.Mb
    Value: 0

    Key : Analysis.IO.Write.Mb
    Value: 30

    Key : Analysis.Init.CPU.mSec
    Value: 1577

    Key : Analysis.Init.Elapsed.mSec
    Value: 111303

    Key : Analysis.Memory.CommitPeak.Mb
    Value: 93

    Key : Bugcheck.Code.DumpHeader
    Value: 0xc000021a

    Key : Bugcheck.Code.Register
    Value: 0x4c

    Key : WER.OS.Branch
    Value: vb_release

    Key : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key : WER.OS.Version
    Value: 10.0.19041.1


    FILE_IN_CAB: 010823-11156-01.dmp

    ERROR_CODE: (NTSTATUS) 0xc000021a - {Fatal System Error} The %hs system process terminated unexpectedly with a status of 0x

    EXCEPTION_CODE_STR: c000021a

    EXCEPTION_PARAMETER1: ffffae800102a370

    EXCEPTION_PARAMETER2: ffffffffc0000428

    EXCEPTION_PARAMETER3: 0000000000000000

    EXCEPTION_PARAMETER4: 209e04c0000

    BUGCHECK_CODE: c000021a

    BUGCHECK_P1: ffffae800102a370

    BUGCHECK_P2: ffffffffc0000428

    BUGCHECK_P3: 0

    BUGCHECK_P4: 209e04c0000

    PROCESS_NAME: smss.exe

    ADDITIONAL_DEBUG_TEXT: initial session process or

    IMAGE_NAME: ntkrnlmp.exe

    MODULE_NAME: nt

    BLACKBOXBSD: 1 (!blackboxbsd)


    BLACKBOXNTFS: 1 (!blackboxntfs)


    BLACKBOXPNP: 1 (!blackboxpnp)


    CUSTOMER_CRASH_COUNT: 1

    STACK_TEXT:
    ffffe600`4bb4d598 fffff803`845b235a : 00000000`0000004c 00000000`c000021a ffffe600`4c1b63f0 ffffe70e`bf6e8e50 : nt!KeBugCheckEx
    ffffe600`4bb4d5a0 fffff803`8459334d : ffffe600`4bb4d6c0 ffffe600`4bb4d660 ffffe600`4bb4d6c0 ffffe600`4bb4d660 : nt!PopGracefulShutdown+0x29a
    ffffe600`4bb4d5e0 fffff803`84599ffc : 00000000`00000001 fffff803`00000006 00000000`00000005 00000000`00000000 : nt!PopTransitionSystemPowerStateEx+0x1249
    ffffe600`4bb4d6a0 fffff803`8400caf8 : ffffe70e`00000001 fffff803`83ffde80 00000000`00000010 00000000`00000001 : nt!NtSetSystemPowerState+0x4c
    ffffe600`4bb4d880 fffff803`83ffde80 : fffff803`84447a09 00000000`00000014 ffffffff`ffffff00 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28
    ffffe600`4bb4da18 fffff803`84447a09 : 00000000`00000014 ffffffff`ffffff00 00000000`00000000 fffff803`84823b40 : nt!KiServiceLinkage
    ffffe600`4bb4da20 fffff803`8436c9c9 : 00000000`00000000 ffffe70e`bf2e2a60 00000000`00000000 00000000`00000000 : nt!PopIssueActionRequest+0xdaf21
    ffffe600`4bb4dac0 fffff803`83f55794 : 00000000`00000001 00000000`00000000 ffffffff`ffffffff fffff803`84823b00 : nt!PopPolicyWorkerAction+0x79
    ffffe600`4bb4db30 fffff803`83e52bc5 : ffffe70e`00000001 ffffe70e`bf4c6040 fffff803`83f55700 ffffe70e`00000000 : nt!PopPolicyWorkerThread+0x94
    ffffe600`4bb4db70 fffff803`83e71d85 : ffffe70e`bf4c6040 00000000`00000080 ffffe70e`bf2a0040 00000000`00000000 : nt!ExpWorkerThread+0x105
    ffffe600`4bb4dc10 fffff803`84001ed8 : ffffbf80`3ede3180 ffffe70e`bf4c6040 fffff803`83e71d30 00000000`00000000 : nt!PspSystemThreadStartup+0x55
    ffffe600`4bb4dc60 00000000`00000000 : ffffe600`4bb4e000 ffffe600`4bb48000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28


    SYMBOL_NAME: nt!PopTransitionSystemPowerStateEx+1249

    IMAGE_VERSION: 10.0.19041.2364

    STACK_COMMAND: .cxr; .ecxr ; kb

    BUCKET_ID_FUNC_OFFSET: 1249

    FAILURE_BUCKET_ID: 0xc000021a_SmpDestroyControlBlock_smss.exe_Terminated_c0000428_nt!PopTransitionSystemPowerStateEx

    OS_VERSION: 10.0.19041.1

    BUILDLAB_STR: vb_release

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    FAILURE_ID_HASH: {11c026a4-042b-4c24-02dc-2da456397475}

    Followup: MachineOwner
    ---------
      My Computer


  2. NTN
    Posts : 972
    W10 19045.2546
       #2

    You got Geforce GTX 860M....do you also have the NVIDIA control panel?

    If so...go to 3D-settings and put Power Management Mode in "Prefer maximum performance".
      My Computers


  3. Posts : 45
    Windows 10
    Thread Starter
       #3

    NTN said:
    You got Geforce GTX 860M....do you also have the NVIDIA control panel?

    If so...go to 3D-settings and put Power Management Mode in "Prefer maximum performance".
    In my device manager under display adapters I have:
    1. Intel HD Graphics 4600
    2. Nvidia GeForce GTX 860M

    I will change the setting you suggested above. Is that what is causing me to get the bsod?

    Edit: Ok i adjusted that setting in my 3D-settings
      My Computer


  4. NTN
    Posts : 972
    W10 19045.2546
       #4

    Hard to say...

    Also check Processor power management/
    Maximum processor state in advanced settings. Open Edit Powerplan settings first...

    Use 100% on BOTH maximum processor state and minimum processor state. (it does not mean that your processor will go crazy..).

    It may help....you have to observe and wait.

    And of course you have a updated driver(?!)
      My Computers


  5. Posts : 45
    Windows 10
    Thread Starter
       #5

    NTN said:
    Hard to say...

    Also check Processor power management/
    Maximum processor state in advanced settings. Open Edit Powerplan settings first...

    Use 100% on BOTH maximum processor state and minimum processor state. (it does not mean that your processor will go crazy..).

    It may help....you have to observe and wait.
    Ok you lost me on that setting. Where do I go to change that?
      My Computer


  6. NTN
    Posts : 972
    W10 19045.2546
       #6

    Search in START for power. Pick Edit Power Plan.

    Also take a notice of the existing values, so you could turn it back if necessary.
      My Computers


  7. Posts : 45
    Windows 10
    Thread Starter
       #7

    NTN said:
    Search in START for power. Pick Edit Power Plan.
    Ok I adjusted the minimum processor state to 100%. The other was already set at 100%.
      My Computer


  8. NTN
    Posts : 972
    W10 19045.2546
       #8

    Also take a notice of the old values, so you could turn it back if necessary.

    Did you got a NVIDIA control panel or not?
      My Computers


  9. Posts : 45
    Windows 10
    Thread Starter
       #9

    NTN said:
    Also take a notice of the old values, so you could turn it back if necessary.

    Did you got a NVIDIA control panel or not?
    Yes I have the Nvidia control panel and changed the setting you suggested
      My Computer


  10. NTN
    Posts : 972
    W10 19045.2546
       #10

    OK, then wait and see if it still will crash.
    Open Task Manager and also observe the CPU. If it acting very strange(too high values..), you must consider to bring back the old values in minimum processor state.
      My Computers


 

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