BSOD - HP 15 Pavilion - W10 Home 22H2 - V2 logfile uploaded!  

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  1. Posts : 7
    Windows 10 Home
       #1

    BSOD - HP 15 Pavilion - W10 Home 22H2 - V2 logfile uploaded!


    I purchased this laptop a year ago, and it's had BSOD's since new.

    I finally decided to do something about it, so performed a fresh install of Windows 10 Home 22H2. The drivers were downloaded by Windows Update.

    The first BSOD happened this morning, V2 log attached to post.

    I performed Memtest86+ last night and it passed: 8 passes, 0 errors.

    Thank you for your help!!!

    - - - Updated - - -

    2nd BSOD, log attached.

    Something I noticed was the WLAN card failed to start after both BSOD's, below. Don't know if that means anything.
    Attachment 380866
    Attachment 380867

    Thank you!!!

    - - - Updated - - -

    3rd BSOD

    Was running driver verifier, didn't take long.

    Has been 24h, so will post in the "bump" thread.

    Thank you very much!!!
      My Computer


  2. Posts : 71
    Windows 10 and Windows 11
       #2

    That it's suffered from BSODs since new is a big clue, it suggests a long-standing hardware issue. That you've done a clean install, allowed Windows Update to install all drivers, and it still BSODs, also suggests a hardware issue.

    All three of the dumps appear to have been caused by a stack buffer overrun - attempting to read beyond the end of a stack-based buffer. The dump that occurred when Driver Verifier was running happened during the execution of SierraChart_64.exe, so this isn't just a new clean install, there is additional user software/drivers on there too, it's not just a clean Windows install.

    I think it would be wise as a test to start Windows in Safe Mode, because this only loads Windows drivers, no third party drivers are loaded. This will mean there are many usability issues on the laptop because required third party drivers will be missing. The screen resolution may be all wrong for example, because the third party graphics driver is not loaded and you'll be using the basic Windows graphics driver.

    The laptop seems to BSOD quite regularly, so use the laptop in Safe Mode as much as you can; browsers will work for example, as will the built-in Windows applications. If you can make it BSOD in Safe Mode then it's almost certain that you're looking at a hardware problem, but if it does not BSOD in Safe Mode after an extended period of use, then it's likely a third-party driver problem.

    We can investigate further when we know whether it BSODs in Safe Mode or not.
      My Computer


  3. Posts : 7
    Windows 10 Home
    Thread Starter
       #3

    Thank you @ubuysa!

    Sierra Chart is a solid program that has been running on another laptop 24/7 for 6 months with no BSOD's, so it's OK. It's the purpose of this laptop, so after the clean Windows install, I installed it, as well as Dropbox and NordVPN.

    On the other hand, what you say about this being a hardware issue makes 100% sense to me. In fact, after every BSOD, the WiFi card has a yellow triangle. It also seems like the BSOD's happen when the WiFi card (Realtek RTL8822CE) is under stress. Is that a clue?

    FWIW, I ran Driver Verifier 3 more times, twice with these settings, and twice with these settings, which produced another 5 BSOD's, attached.

    I tried what you said and started in safe mode (with networking because Sierra Chart requires it), but the WiFi card is not working. It shows enabled and no yellow triangle, but in the Properties>>Resources tab it says "The device isn't using any resources because it has a problem". So I bought a USB WiFi card online and will have it tomorrow to continue testing.

    Thank you very much for your help. I had already bought a new laptop in desperation, but if this one can be "rescued", it would be very useful!
      My Computer


  4. Posts : 71
    Windows 10 and Windows 11
       #4

    If the BSODs happen when the wireless card is under stress (lots of traffic I assume?) then yes, that may be a clue. I suppose you can't connect to your router via a cable?

    It's interesting that the wireless card doesn't work in Safe Mode. Windows contains basic wireless card drivers that should at least allow connection in Safe Mode, and they work with most common wireless cards. TBH Safe Mode is a troubleshooting environment, so I wouldn't even try to use Sierra Chart in Safe Mode, or any other user-installed apps.

    Can you try Safe Mode without networking (since that appears to be the problem) and see whether it BSODs? I appreciate that you won't be able to do much with it without a network, but the purpose of Safe Mode is to run the laptop using only Windows drivers, which are known to be safe. You could perhaps use built-in apps like Paint, Groove Music (to play mp3's off the hard disk), the Photos app to look at images or movies on your hard disk, or use the Snip & Sketch app to mess with screenshots. You're really trying to give the laptop as much work to do as you can using only the built-in Windows apps and no network. You could even just leave it on (and not sleeping) for a few hours, there are always Windows tasks running in the background even when it's idle.
      My Computer


  5. Posts : 7
    Windows 10 Home
    Thread Starter
       #5

    Hello @ubuysa, thank you again!

    ubuysa said:
    If the BSODs happen when the wireless card is under stress (lots of traffic I assume?) then yes, that may be a clue. I suppose you can't connect to your router via a cable?
    One BSOD happened when I started a network monitoring tool. Another happened when the internet connection was down and Sierra Chart was repeatedly attempting to reconnect. Correct regarding lack of LAN port on laptop.

    ubuysa said:
    It's interesting that the wireless card doesn't work in Safe Mode. Windows contains basic wireless card drivers that should at least allow connection in Safe Mode, and they work with most common wireless cards. TBH Safe Mode is a troubleshooting environment, so I wouldn't even try to use Sierra Chart in Safe Mode, or any other user-installed apps.
    The Wi-Fi card is in very common use for HP laptops, so I agree with you. Maybe another clue regarding a card problem?
    Understood regarding TBH Safe Mode.

    ubuysa said:
    Can you try Safe Mode without networking (since that appears to be the problem) and see whether it BSODs? I appreciate that you won't be able to do much with it without a network, but the purpose of Safe Mode is to run the laptop using only Windows drivers, which are known to be safe. You could perhaps use built-in apps like Paint, Groove Music (to play mp3's off the hard disk), the Photos app to look at images or movies on your hard disk, or use the Snip & Sketch app to mess with screenshots. You're really trying to give the laptop as much work to do as you can using only the built-in Windows apps and no network. You could even just leave it on (and not sleeping) for a few hours, there are always Windows tasks running in the background even when it's idle.
    Thank you for the good idea. I just saw this so didn't get to try exactly what you suggested. Coincidentally, though, the laptop has been idling since yesterday (no Sierra Chart and *not* in Safe Mode) and there has been no BSOD. I hope that means something.

    The USB network card will arrive soon, so if it's OK with you, I'll leave it like this until it's here and report back then.

    Thanks again for your help, @ubuysa! We're making progress.

    - - - Updated - - -

    quick update:
    Received the USB network card and plugged it in, was recognized and installed immediately.
    Tried to disable the factory Wi-Fi card in Device Manager and it caused an immediate BSOD.
    After restart I was able to finish disabling it, and connect to the internet with the USB card.

    I quickly checked the minidump and it showed that it was caused by "rtwlane.sys", a Realtek driver.

    At the moment Sierra Chart is running fine and I'll keep monitoring for BSOD's, they would usually happen within 24 hours in the past. I'll keep you posted.

    Thank you very much @ubuysa!!!
      My Computer


  6. Posts : 71
    Windows 10 and Windows 11
       #6

    Well that does sound like a wireless card issue. On most laptops this is a small physical card that can be removed, they look like this...

    BSOD - HP 15 Pavilion - W10 Home 22H2 - V2 logfile uploaded!-realtek-rtl8822ce.jpg_.jpg

    If the laptop is still under any warranty then I would RMA it with a report of wireless card faulty. If it's not under warranty, and you feel comfortable opening it up, you can remove the Realtek wireless card and eliminate any possibility of a future problem from it.
      My Computer


  7. Posts : 7
    Windows 10 Home
    Thread Starter
       #7

    Understood and thank you, @ubuysa!

    With help from the HP support forum I was able to source an Intel Wi-Fi card compatible with my laptop.

    I should have it soon, and after it runs for a while, I'll report back. The laptop continues to run with the USB Wi-Fi card with no BSOD's, FYI.
      My Computer


  8. Posts : 71
    Windows 10 and Windows 11
       #8

    Oh, that's good news! Let me know how it goes, but don't ditch the USB WiFi, just in case. 😉
      My Computer


  9. Posts : 7
    Windows 10 Home
    Thread Starter
       #9

    Update


    New Wi-Fi card installed but BSOD's persist.

    For the moment allowing laptop to run 24h and monitoring.

    Next step would be to try safe mode, per your suggestion. Will solve in time!

    Thank you @ubuysa
      My Computer


  10. Posts : 71
    Windows 10 and Windows 11
       #10

    That's a shame. Try it in Safe mode without Networking first. You won't be able to do much with it of course, but leave it running (ie. don't let it sleep or hibernate) for as long as you can to see whether it will BSOD.

    If it doesn't BSOD then start it in Safe Mode with Networking, the Intel wireless card should be usable (the built-in Windows driver should be able to use it). Again, leave it running, and use the network, as much as you can to try and get it to BSOD.

    If it does BSOD in Safe Mode then you're almost certainly looking at a hardware issue. In that case, I would return it to where you bought it and get them to sort it out.
      My Computer


 

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