Surface abruptly shuts down when screen off or sleep  

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  1. Posts : 48
    w10 pro
       #1

    Surface abruptly shuts down when screen off or sleep


    Hi, I have a Surface Pro 7 W10 Home 22H2 19045.2251

    I already made a thread here:
    Surface shuts down after screen goes off or sleep

    and they advised me to post here the V2 results.
    So, here is the zip result of the V2 script.
    Surface abruptly shuts down when screen off or sleep Attached Files
      My Computer


  2. Posts : 40,427
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    The computer has had BSOD but did not create dump files.

    The free space on C: was only 5 GB.

    There were some reports of drive corruptions and and a RAW drive.

    The RAM speed was running at speeds higher than the CPU supported speed.


    These comments are to get you started in the troubleshooting.
    (I've got limited time until 2023)


    Another TF member may be able to provide additional help.


    1) Increase the drive free space so that there is > 30 GB
    Free Up Drive Space in Windows 10

    2) Run:
    https://www.tenforums.com/attachment...p_plus_log.bat

    3) Make a new restore point:
    Create System Restore Point in Windows 10

    4) List all devices that were attached to USB ports during the past 30 days.

    5) The RAM speed recorded was higher than the CPU supported speed.
    If possible, in the BIOS, turn off XMP.

    6) Check the status of Micro SD/M2 as it was reported as RAW

    7) Check the status of G: as it was reported as having drive corruption



    Code:
    Name                   : Generic- Micr6) Co SD/M2
    Model                  : Micro SD/M2
    Manufacturer           : Generic-
    PartNumber             : 
    SerialNumber           : AU8461
    MediaType              : 
    BusType                : USB
    BootDrive              : False
    PartitionStyle         : RAW
    FirmwareVersion        : 1.08
    Size(GB)               : 119.24
    GUID                   : 
    Health Status          : Healthy
    Wear                   : 
    Temperature            : 
    TemperatureMax         : 
    PowerOnHours           : 
    ReadErrorsUncorrected  : 
    ReadErrorsCorrected    : 
    WriteErrorsUncorrected : 
    WriteErrorsCorrected   :

    CPU Supported: LPDDR4-3733

    Code:
    Speed        : 4267

    Code:
    Event[40040]:
      Log Name: System
      Source: Microsoft-Windows-Ntfs
      Date: 2022-11-25T20:36:12.9280000Z
      Event ID: 98
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Surf7
      Description: 
    Volume Riservato per il sistema (\Device\HarddiskVolume13) needs to be taken offline to perform a Full Chkdsk.  Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.
    
    Event[40041]:
      Log Name: System
      Source: Microsoft-Windows-Ntfs
      Date: 2022-11-25T20:36:13.8860000Z
      Event ID: 98
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Surf7
      Description: 
    Volume G: (\Device\HarddiskVolume14) needs to be taken offline to perform a Full Chkdsk.  Please run "CHKDSK /F" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.
    
    Event[40042]:
      Log Name: System
      Source: Ntfs
      Date: 2022-11-25T20:36:13.8860000Z
      Event ID: 55
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Surf7
      Description: 
    A corruption was discovered in the file system structure on volume G:.
    
    La natura esatta del danneggiamento  sconosciuta.  ╚ necessario analizzare le strutture del file system online.
    
    
    Event[40043]:
      Log Name: System
      Source: Ntfs
      Date: 2022-11-25T20:36:13.8860000Z
      Event ID: 55
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Surf7
      Description: 
    A corruption was discovered in the file system structure on volume ??.
    
    La natura esatta del danneggiamento  sconosciuta.  ╚ necessario analizzare e correggere le strutture del file system offline.
    
    
    Event[40044]:
      Log Name: System
      Source: Ntfs
      Date: 2022-11-25T20:36:13.8870000Z
      Event ID: 55
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Surf7
      Description: 
    A corruption was discovered in the file system structure on volume Riservato per il sistema.
    
    La natura esatta del danneggiamento  sconosciuta.  ╚ necessario analizzare le strutture del file system online.

    Code:
          Drive: C:
     Free Space: 5.8 GB
    Total Space: 120.8 GB
    File System: NTFS
          Model: HFB1M8MQ331C0MR
      My Computer


  3. Posts : 48
    w10 pro
    Thread Starter
       #3

    Thank you.

    1) Increase the drive free space so that there is > 30 GB
    Yes I'm always struggling with this pc for the space... It has only a 128GB SSD and I find it too little...
    I put a SD to move things but I don't trust this thing so much...
    I'll try to gain more space...

    2) I attach the zip of the script

    4) List all devices that were attached to USB ports during the past 30 days.
    I daily use a USB-C HUB with mouse/keyboard/Ethernet and HDMI when plugged in. Always used with no problems at all.
    I recently also connected some USB-SSD drives (both Sata and M2) both on USB-C and USB-A
    One of them was unusable, I suspect the G:...

    5) The RAM speed recorded was higher than the CPU supported speed.
    There is no menu for RAM in the BIOS... anyway I never touched this setting, so I suppose it's not the problem as it worked well for 2 years...

    6) Check the status of Micro SD/M2 as it was reported as RAW
    7) Check the status of G: as it was reported as having drive corruption
    Both these should be related to a try I did with a USB to M2 unit that I connected to Surface, but the M2 was not usable...
    Anyway I don't know why it is still present the G: info?
    Actually in the Disk management I have only these:
    Surface abruptly shuts down when screen off or sleep-disk.png
    Surface abruptly shuts down when screen off or sleep Attached Files
      My Computer


  4. Posts : 40,427
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    First scannow:

    Code:
    Windows Resource Protection found corrupt files and successfully repaired them.


    Code:
    Repairing file \??\C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\\OneDrive.lnk from store
    
    Repairing file \??\C:\WINDOWS\Microsoft.NET\Framework\v1.0.3705\\mscormmc.dll from store


    Scanhealth:
    and
    Restorehealth:

    Code:
    Error: 605
    The specified buffer contains ill-formed data.


    Second scannow:

    Code:
    Windows Resource Protection did not find any integrity violations.



    The component store reported ill formed data.

    During the troubleshooting files can be temporarily moved to another disk drive or the cloud to create free space.

    Once you've freed up 30 GB it may be possible to perform an in place upgrade repair, and form and maintain BSOD memory dumps files.


    Find a flash drive that you can format ( > or = 8 GB).

    Create a bootable Windows 10 Media Creation Tool (MCT) (Windows 10 iso).

    Create Bootable USB Flash Drive to Install Windows 10

    Download Windows 10 ISO File

    https://www.microsoft.com/en-us/soft...load/windows10



    Uninstall any of these non-Microsoft software:
    a) antivirus
    b) firewall
    c) drive encryption



    Place the computer into clean boot:

    Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts



    Perform an in place upgrade repair while in clean boot:
    Please decrypt before the in place upgrade repair.


    Repair Install Windows 10 with an In-place Upgrade

    https://learn.microsoft.com/en-us/wi...-upgrading-faq





    After the in place upgrade repair:

    a) run the tuneup plus script and post a new share link into the newest post

    b) read this link on Windows Driver Verifier (WDV): (please do not use the tool until it is communicated in this thread)

    Enable and Disable Driver Verifier in Windows 10
      My Computer


  5. Posts : 48
    w10 pro
    Thread Starter
       #5

    I've reached 31GB

    But I'm trying to gain more space:

    1) WinSxS says this:
    Surface abruptly shuts down when screen off or sleep-winsxs__noclenup_1_60-1_05____.png
    Why does it say recommended: no, if Backup 1.60GB + Cache 1.05GB ?

    2) I was trying to delete Edge Folder (1,6GB) after I read to enter with admin cmd:
    "setup --uninstall --force-uninstall --system-level"
    but id does nothing...

    3) C --> Program Data -> Package Cache 7.4GB
    from what I read, they are needed to correctly uninstall Visual Studio Code.
    But I've read I could delete and re-run the installer and it will put files back...
    So, do you think is safe to delete this folder?
    I've read also to move the folder + link junction, but it seems it cheats file explorer on filesize as the files should still on C even if they aren't, mmm...


    So, my next steps, should be:
    1) make a restore point
    2) "Please decrypt before the in place upgrade repair."
    Should I suspend? I don't see that option:
    Surface abruptly shuts down when screen off or sleep-bitlocker.png
    Or should I entirely decrypt pressing the button "Turn off"?
    3) clean boot + in place upgrade repair from USB W10 ISO
    4) clean temporary files + turn on bitlocker
      My Computer


  6. Posts : 40,427
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    There were threads in which there were unexpected encrypting/decrypting problems so if possible please decrypt.

    Then perform an in place upgrade repair while in clean boot.

    Then run the tuneup plus script and post a share link into this thread.

    When reading the WDV link please learn the methods to recover from using the tool by booting into safe mode and running one or more of these commands:

    verifier /reset

    verifier /bootmode resetonbootfail

    Please do not use the tool until it is communicated into this thread.

    The above comments are to get you started in the troubleshooting.
    (I've got limited time until 2023)

    Other Ten Forum members may be able to provide additional help.
      My Computer


  7. Posts : 48
    w10 pro
    Thread Starter
       #7

    I did the in place upgrade repair.
    The problem is still there...
    I attach the tuneup file.

    Could we proceed to create the BSOD memory dump? (I don't see any C:\Windows\MEMORY.DMP ... maybe it isn't a BSOD but a shutdown? I can always repeat closing the lid=sleep and waiting 3 minutes=completely shutdown.)
    Surface abruptly shuts down when screen off or sleep Attached Files
      My Computer


  8. Posts : 40,427
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    First scannow after the in place upgrade repair:

    Code:
    Windows Resource Protection found corrupt files and successfully repaired them.
    Code:
    Repairing file \??\C:\WINDOWS\System32\en-US\\DafPrintProvider.dll.mui from store


    1) Post a new V2 share link.

    2) Make a new restore point

    3) Start Windows Driver Verifier (WDV) with the 3 customized tests settings in the Ten Forums link

    Test all non-Microsoft drivers.
    Test no Microsoft drivers.

    Make sure that you understand how to recover from using the tool by booting into safe mode and running one or more of these commands:

    verifier /reset

    verifier /bootmode resetonbootfail

    Plan to run WDV in the background for 48 hours and an additional 24 hours after the last BSOD.

    If there is no immediate BSOD then open administrative command prompt and type or copy and paste:

    verifier /querysettings

    Post a share link into this thread.


    For any BSOD post a new V2 share link into the newest post.
      My Computer


  9. Posts : 48
    w10 pro
    Thread Starter
       #9

    "Plan to run WDV in the background for 48 hours and an additional 24 hours after the last BSOD."

    Do you mean I must not shut down the pc neither on night, so I must left it on doing nothing at night and using it normally on day, for 48hours continuously?
    EDIT
    And should I not provoke the abnormal shutdown in this period? i.e. be careful not leaving Surface into sleep mode?
    Surface abruptly shuts down when screen off or sleep Attached Files
    Last edited by frank10; 11 Dec 2022 at 08:42.
      My Computer


  10. Posts : 40,427
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    The disk drive has insufficient free space.

    During the troubleshooting please make sure that there is at least 30 GB free space.


    While using WDV if there are misbehaving drivers there should be unexpected shutdowns.

    WDV will stress test drivers and there may be performance problems as there is more CPU activity.

    Other performance problems may include very slow boot.

    Run WDV continuously for 48 hours so that there is a lot of time to find misbehaving drivers.
    Then when WDV is turned off there should be more confidence that there was sufficient time to find misbehaving drivers.
    If there are continued unexpected shutdowns and restarts after ruling out misbehaving drivers then test hardware components.


    Modifying hibernation and sleep have not been necessary as long as there is sufficient day use.


    Code:
          Drive: C:
     Free Space: 16.3 GB
    Total Space: 120.8 GB
    File System: NTFS
          Model: HFB1M8MQ331C0MR



    Code:
    Event[1283]:
      Log Name: System
      Source: EventLog
      Date: 2022-12-11T10:29:28.8950000Z
      Event ID: 6008
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Surf7
      Description: 
    The previous system shutdown at 10:24:10 on ?11/?12/?2022 was unexpected.
    Code:
    Event[1293]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Power
      Date: 2022-12-11T10:29:18.4570000Z
      Event ID: 41
      Task: N/A
      Level: Critical
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Surf7
      Description: 
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
      My Computer


 

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