3 Crashes in 24 hours  

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  1. Posts : 40,424
    windows 10 professional version 1607 build 14393.969 64 bit
       #11

    See step #4 in the earlier post (zipped memory dump).

    When available post a share link displaying the HP UEFI hardware diagnostic tests performed with results.

    Post a new V2 share link into the newest post.

    Start WDV with the 3 customized tests in the TF link.
    (see earlier instructions for running the tool)
      My Computer


  2. Posts : 154
    Win 10
    Thread Starter
       #12

    zbook said:
    See step #4 in the earlier post (zipped memory dump).

    When available post a share link displaying the HP UEFI hardware diagnostic tests performed with results.

    Post a new V2 share link into the newest post.

    Start WDV with the 3 customized tests in the TF link.
    (see earlier instructions for running the tool)
    Here's the V2 logs I ran on 11.23.22 after it crashed trying to wake up: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.


    Here are my HP UEFI screenshots: I ran two iterations with no faults detected:
    3 Crashes in 24 hours-hp-uefi-detailed-results-11.24.22.jpg3 Crashes in 24 hours-hp-uefi-test-results-11.24.22.jpg
      My Computer


  3. Posts : 40,424
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    List all devices that were attached to the computer in the prior thirty days (external drives, docking station, USB port devices, etc.)


    Make a new restore point:

    Create System Restore Point in Windows 11 Tutorial | Windows 11 Forum


    Read this link on Windows Driver Verifier:
    Enable and Disable Driver Verifier in Windows 10

    Learn the methods to recover from using the tool (see earlier post).

    Start the tool with the 3 customized test settings in the TF link.

    Test no Microsoft drivers.
    Test all non-Microsoft drivers.

    Plan to run the tool for 48 or more hours.
    Expect unexpected shutdowns while using the tool.

    If there is no immediate BSOD then open administrative command prompt and type or copy and paste:

    verifier /querysettings

    Post a share link into this thread using one drive, drop box, or google drive.
      My Computer


  4. Posts : 154
    Win 10
    Thread Starter
       #14

    zbook said:
    List all devices that were attached to the computer in the prior thirty days (external drives, docking station, USB port devices, etc.)


    Make a new restore point:

    Create System Restore Point in Windows 11 Tutorial | Windows 11 Forum


    Read this link on Windows Driver Verifier:
    Enable and Disable Driver Verifier in Windows 10

    Learn the methods to recover from using the tool (see earlier post).

    Start the tool with the 3 customized test settings in the TF link.

    Test no Microsoft drivers.
    Test all non-Microsoft drivers.

    Plan to run the tool for 48 or more hours.
    Expect unexpected shutdowns while using the tool.

    If there is no immediate BSOD then open administrative command prompt and type or copy and paste:

    verifier /querysettings

    Post a share link into this thread using one drive, drop box, or google drive.
    Does the verify create a record somewhere of what failed? Lastly, what do you mean "Test no Microsoft drivers?" There is no "no" option listed in that link and testing non-Microsoft is through a checklist.

    thanks,
      My Computer


  5. Posts : 40,424
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    The WDV tool will stress test drivers.

    Misbehaving drivers should cause computer crashes and produce mini dump files.

    The mini dump files when available will be debugged.

    WDV has customized test settings.

    Tests and drivers can be selected.

    Among the drivers available to test:
    select all non-Microsoft drivers
    don't select Microsoft drivers
    Start the testing with the 3 customized tests in the TF link.


    Make sure that you make a new restore point before each run on WDV.
      My Computer


  6. Posts : 154
    Win 10
    Thread Starter
       #16

    zbook said:
    The WDV tool will stress test drivers.

    Misbehaving drivers should cause computer crashes and produce mini dump files.

    The mini dump files when available will be debugged.

    WDV has customized test settings.

    Tests and drivers can be selected.

    Among the drivers available to test:
    select all non-Microsoft drivers
    don't select Microsoft drivers
    Start the testing with the 3 customized tests in the TF link.


    Make sure that you make a new restore point before each run on WDV.

    I initiated the verifier this evening, restarted the computer and BSOD showed up 10 seconds into the login to the desktop. Using either DOS command did not reset the verifier, leaving me with BSOD every login. I reverted to my new restore point.

    Here are the V2 logs: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.


    thank you,
      My Computer


  7. Posts : 40,424
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    The V2 log collector link only had select files.

    Please post a new V2 share link into the newest post for any BSOD.


    List all of the attached Logitech hardware.

    If possible, detach any Logitech hardware and uninstall these drivers:


    a) LGVirHid.sys

    Logitech Gamepanel Virtual HID Device Driver c:\windows\system32\drivers\lgvirhid.sys



    b) LGBusEnum.sys

    Logitech Gaming Virtual Bus Enumerator Driver c:\windows\system32\drivers\lgbusenum.sys



    Only if the hardware is required then reinstall the driver(s).


    Make a new restore point.

    Restart WDV with the same customized settings.
      My Computer


  8. Posts : 154
    Win 10
    Thread Starter
       #18

    zbook said:
    The V2 log collector link only had select files.

    Please post a new V2 share link into the newest post for any BSOD.


    List all of the attached Logitech hardware.

    If possible, detach any Logitech hardware and uninstall these drivers:


    a) LGVirHid.sys

    Logitech Gamepanel Virtual HID Device Driver c:\windows\system32\drivers\lgvirhid.sys



    b) LGBusEnum.sys

    Logitech Gaming Virtual Bus Enumerator Driver c:\windows\system32\drivers\lgbusenum.sys



    Only if the hardware is required then reinstall the driver(s).


    Make a new restore point.

    Restart WDV with the same customized settings.

    My logitech devices:
    G502 mouse,
    G910 keyboard,
    G13 keypad,
    Brio camera and
    G933 headset

    Turns out the LGVirHid.sys is the g13 driver. It's from 2018. It worked well for weeks. However, I went back to Logitech website and they have a 2022 update! "Updated drivers for Windows 10 and 11 code integrity (HVCI) compatibility
    Security fixes"

    I'm guessing from my googling the lgbusenum.sys is for the newer devices (G-Hub software)--but maybe not.

    I redid the V2 log and it came up fuller with a zip version this time. I think it was messed up from Bitdefender which I had to turn off a bunch of stuff to make V2 work.

    So, I can delete those drivers (but G13 won't work and maybe my other devices) and stress test or try the newest LG update for the G13 (all my other Logitech devices go through G-Hub) and stress test.

    Very helpful so far.

    Oppss...Here's the newer V2 log:
    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    - - - Updated - - -

    Oppss...Here's the newer V2 log:
    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
      My Computer


  9. Posts : 40,424
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    Please make a new restore point.

    Restart WDV using the 3 customized tests in the TF link.

    If there is no immediate BSOD then open administrative command prompt and type or copy and paste:

    verifier /querysettings

    Post a share link into this thread using one drive, drop box, or google drive.

    For any BSOD post a new V2 share link into the newest post.
      My Computer


  10. Posts : 154
    Win 10
    Thread Starter
       #20

    zbook said:
    Please make a new restore point.

    Restart WDV using the 3 customized tests in the TF link.

    If there is no immediate BSOD then open administrative command prompt and type or copy and paste:

    verifier /querysettings

    Post a share link into this thread using one drive, drop box, or google drive.

    For any BSOD post a new V2 share link into the newest post.
    WDV with the Logitech update? or after deleting the old troubled drivers?
      My Computer


 

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