Windows 10: BSOD after boot but before login - having changed mouse


  1. Posts : 4
    Windows 8.1 64-bit, Windows 10 32-bit, Windows 10 64-bit, Ubuntu 15.04
       29 Aug 2015 #1

    BSOD after boot but before login - having changed mouse


    Asked my daughter to start my laptop. She said "The mouse isn't working," then we were hit with a BSOD. Hoping it's a one off, but just in case...
      My ComputerSystem Spec


  2. Posts : 11,505
    Windows 10 Pro
       30 Aug 2015 #2

    Hi garymarkfuller,

    The cause of the crash is the driver from the touchpad
    Please check here for driver updates

    Below are 2 drivers from the touchpad that have caused the crash due to incompatibility with windows 10.

    A driver from the touchpad: Synaptics SMBus Driver
    Code:
    0: kd> lmvm Smb_driver_intelstart             end                 module name
    fffff801`151b0000 fffff801`151be000   Smb_driver_Intel T (no symbols)           
        Loaded symbol image file: Smb_driver_Intel.sys
        Image path: \SystemRoot\system32\DRIVERS\Smb_driver_Intel.sys
        Image name: Smb_driver_Intel.sys
        Timestamp:        Fri Jun 19 04:44:37 2015 (55838215)
        CheckSum:         0000E015
        ImageSize:        0000E000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Another driver from the touchpad: Synaptic Touch Pad Driver
    Code:
    0: kd> lmvm syntpstart             end                 module name
    fffff801`150a0000 fffff801`1513c000   SynTP    T (no symbols)           
        Loaded symbol image file: SynTP.sys
        Image path: \SystemRoot\system32\DRIVERS\SynTP.sys
        Image name: SynTP.sys
        Timestamp:        Wed Jun 24 00:48:01 2015 (5589E221)
        CheckSum:         000962AF
        ImageSize:        0009C000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec


  3. Posts : 4
    Windows 8.1 64-bit, Windows 10 32-bit, Windows 10 64-bit, Ubuntu 15.04
    Thread Starter
       02 Sep 2015 #3

    Thanks so much. Will see what I can do to get a better driver. It'd help is Sony hadn't dropped out of the laptop game.
      My ComputerSystem Spec


 

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