Complete Freeze Short Time After Turning On Computer

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  1. Posts : 9
    Windows 10
       #1

    Complete Freeze Short Time After Turning On Computer


    After maybe 10 minutes, I get a complete freeze and I need to restart my computer. After many attempts of restarting, it usually works fine if it doesn't freeze in the first half an hour. I attached the log. I'd really need some help. Thank you!
      My Computer

  2. essenbe's Avatar
    Posts : 12,591
    Windows 10 Pro
       #2

    Supereuropa, hello and welcome to the forums. You had only 1 dump file. Please make sure your computer is configured for Small Memory Dumps. https://www.tenforums.com/tutorials/5...dows-10-a.html

    Also, Please go to your last post and in the bottom left corner click 'My System Specs'. there is a link there to update your system specs, click it and fill them all out in as much detail as possible. Please list Manufacturer and Model, and list Desktop or Laptop. If it is an OEM, please list the Manufacturer and Model number. Please be sure to list your PSU and CPU cooler. If you would like to know what we would like, please click 'My System Specs' at the bottom left of this post and see mine.

    This is what your dump file says

    Code:
    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except.
    Typically the address is just plain bad or it is pointing at freed memory.
    Arguments:
    Arg1: ffffffffffffff8b, memory referenced.
    Arg2: 0000000000000002, value 0 = read operation, 1 = write operation.
    Arg3: fffff8015eae4978, If non-zero, the instruction address which referenced the bad memory
     address.
    Arg4: 0000000000000000, (reserved)
    Next please right click on the start icon and select Command prompt administrator, give admin permissions and copy/paste this into the window that opens and press enter sfc /scannow . If you decide to type it in, please notice the space between the sfc and the /. We want it to say no integrity violations were found. If it says there where corrupt files that could not be repaired, please reboot and run it again. You may have to run it 3 times with reboots in between each time.

    Please explain why you have KMS_Service.exe running and why there is an OS mismatch with your installation. Those are what is causing you problems and are also the signs of an illegal OS.
      My Computers


  3. Posts : 9
    Windows 10
    Thread Starter
       #3

    Sadly, I wasn't the one who installed Windows on this machine, and I have no idea what KMS_Service.exe is. I used to have Windows 8.1, but then someone (who installed 8.1 too on this machine) installed Windows 10, and since then I have these problems with the freezes.
    Please note that there is no BSOD, and that
    PAGE_FAULT_IN_NONPAGED_AREA

    dump is from an unrelated BSOD I think, and probably the only one I encountered.

    I did the scan and it did not found any integrity violations.

    What do you mean exactly by "OS mismatch"? What happened?
      My Computer

  4. axe0's Avatar
    Posts : 14,801
    Windows 10 Pro
       #4

    supereuropa said:
    Sadly, I wasn't the one who installed Windows on this machine, and I have no idea what KMS_Service.exe is. I used to have Windows 8.1, but then someone (who installed 8.1 too on this machine) installed Windows 10, and since then I have these problems with the freezes.
    Please note that there is no BSOD, and that
    PAGE_FAULT_IN_NONPAGED_AREA

    dump is from an unrelated BSOD I think, and probably the only one I encountered.

    I did the scan and it did not found any integrity violations.

    What do you mean exactly by "OS mismatch"? What happened?
    He means that you're Operating System is illegal.
    The service KMS_Service.exe is a service from KMSpico, a program to crack windows (activate windows illegal)
    This program modifies windows which can cause windows to behave erratically and even crash windows (BlueScreen Of Death)
      My Computers


  5. Posts : 9
    Windows 10
    Thread Starter
       #5

    Then please let me know how I can uninstall this KMS_Service.exe. However, if this KMS had done anything bad to the windows files, shouldn't it have been mentioned in the scan that he told me to do? Please keep in mind that I don't get BSODs, my computer simply freezes and I have to power it off.
      My Computer

  6. axe0's Avatar
    Posts : 14,801
    Windows 10 Pro
       #6

    What scan did he told you to do?
      My Computers


  7. Posts : 9
    Windows 10
    Thread Starter
       #7

    The "sfc /scannow" command.
      My Computer

  8. essenbe's Avatar
    Posts : 12,591
    Windows 10 Pro
       #8

    sfc does not scan all system files. You have quite a few error reports blaming this

    Code:
    Problem signature:P1: Service_KMS.exe P2: 11.0.0.0 P3: 52a8d15d P4: Service_KMS P5: 11.0.0.0 P6: 52a8d15d P7: 717 P8: f P9: Debugger.Break P10: ---------- Problem signature: P1: 10.0.10240.16384 P2: 10.0.10240.16384 P3: To Be Filled By O.E.M. P4: 5 P5: 0 P6: AutoFailover P7: 1 P8: OsVersionMismatch P9: P10:
      My Computers

  9. axe0's Avatar
    Posts : 14,801
    Windows 10 Pro
       #9

    Please clean install windows 10 using a valid license, the best way to remove the modifications without any traces left.

    A clean install will also remove Daemon tools
    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
      My Computers

  10. essenbe's Avatar
    Posts : 12,591
    Windows 10 Pro
       #10

    axe0 said:
    Please clean install windows 10 using a valid license, the best way to remove the modifications without any traces left.

    A clean install will also remove Daemon tools
    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
    Good catch axe0. I missed those.
      My Computers


 
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