BSOD at random times while using PC


  1. Posts : 5
    Windows 10 64 bit Home
       #1

    BSOD at random times while using PC


    I upgraded to Windows 10 from Windows 7 home last week. However, today, while I was playing with my PS4, my PC randomly got 2 BSOD with in 3 minutes time frame. I was not using my PC. It was turned on, idling. After the first BSOD, the PC restarted and within 3 min another BSOD.

    I ran Memtest and Prime95, and played GTA 5 without any failures.

    System Spec

    Computer type: PC/DesktopSystem
    Manufacturer/Model Number: Custom built
    OS: Windows 10 64 bit Home
    CPU: Intel i7 3770k (not overclocked)
    Motherboard: ASUS P8Z77-V
    Memory: Corsair 16GB
    Graphics Card(s): Sapphite AMD HD 7950 (not overclocked)
    Sound Card: Built-in Realtek; Driver Version: 6.0.1.7535
    Monitor(s) Displays: Dell S2415H 24 IPS GlossyScreen
    Solid State Drives: Samsung SSD 850 EVO 120GB
    Hard Drive: Western Digital 1TB HDD
    PSU: Be Quiet PurePower 530W semi-modular
    Case: Cooler Master CM 690 II White
    Cooling: Stock Fan
    Keyboard: Logitech Wireless K360
    Mouse: Microsoft Wireless
    Antivirus: Avast Free


    First BSOD
    Code:
    Log Name:      SystemSource:        Microsoft-Windows-Kernel-Power
    Date:          29/08/2015 09:34:05
    Event ID:      41
    Task Category: (63)
    Level:         Critical
    Keywords:      (35184372088832),(2)
    User:          SYSTEM
    Computer:      Dino-PC
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
        <EventID>41</EventID>
        <Version>3</Version>
        <Level>1</Level>
        <Task>63</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000200000000002</Keywords>
        <TimeCreated SystemTime="2015-08-29T08:34:05.761890400Z" />
        <EventRecordID>2209</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="8" />
        <Channel>System</Channel>
        <Computer>Dino-PC</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="BugcheckCode">268435582</Data>
        <Data Name="BugcheckParameter1">0xffffffffc0000005</Data>
        <Data Name="BugcheckParameter2">0xfffff8028aca8bec</Data>
        <Data Name="BugcheckParameter3">0xffffd000228cdd68</Data>
        <Data Name="BugcheckParameter4">0xffffd000228cd580</Data>
        <Data Name="SleepInProgress">0</Data>
        <Data Name="PowerButtonTimestamp">0</Data>
        <Data Name="BootAppStatus">0</Data>
      </EventData>
    </Event>

    The second BSOD

    Code:
    Log Name:      SystemSource:        Microsoft-Windows-Kernel-Power
    Date:          29/08/2015 09:36:39
    Event ID:      41
    Task Category: (63)
    Level:         Critical
    Keywords:      (35184372088832),(2)
    User:          SYSTEM
    Computer:      Dino-PC
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
        <EventID>41</EventID>
        <Version>3</Version>
        <Level>1</Level>
        <Task>63</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000200000000002</Keywords>
        <TimeCreated SystemTime="2015-08-29T08:36:39.995603100Z" />
        <EventRecordID>2255</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="8" />
        <Channel>System</Channel>
        <Computer>Dino-PC</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="BugcheckCode">265</Data>
        <Data Name="BugcheckParameter1">0xa3a01f58f95f8ad5</Data>
        <Data Name="BugcheckParameter2">0xb3b72bdf4bdf0954</Data>
        <Data Name="BugcheckParameter3">0xfffff80058459fb0</Data>
        <Data Name="BugcheckParameter4">0x1</Data>
        <Data Name="SleepInProgress">0</Data>
        <Data Name="PowerButtonTimestamp">0</Data>
        <Data Name="BootAppStatus">0</Data>
      </EventData>
    </Event>
      My Computer

  2. Boozad's Avatar
    Posts : 1,625
    W7 Pro x64 | W10 IP x64 | Linux Mint VM
       #2

    Both of your dumps (0x109 and 0x1000007E) contain the following message:

    Code:
    DUMP_FILE_ATTRIBUTES: 0xc
      Insufficient Dumpfile Size
      Kernel Generated Triage Dump
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

    Follow BSOD Minidump - Configure to Create in Windows 10 - Windows 10 Forums to ensure you're set to create MiniDumps.

    The chances are these crashes are down to a driver but there's nothing to pull from the dumps. After changing your MiniDump settings wait for another BSOD and upload new logs. In the meantime, we can rule out RAM as a possible cause.

    Download and run MemTest86+ to test your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    Run MemTest86+ for at least 8 passes. Ideally set it off before you go to bed and leave it overnight, we're looking for zero errors here. A single error will show something's going bad with your RAM.
      My Computer


  3. Posts : 5
    Windows 10 64 bit Home
    Thread Starter
       #3

    Okay. It happened again when I was browsing on Facebook on Chrome.
      My Computer

  4. Boozad's Avatar
    Posts : 1,625
    W7 Pro x64 | W10 IP x64 | Linux Mint VM
       #4

    It's Avast. Uninstall Avast and use native Defender coupled with MalwareBytes.

    Code:
    ffffd000`20a57cf8  fffff800`b142e9b3Unable to load image aswMonFlt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswMonFlt.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys
     aswMonFlt+0x1e9b3
    Code:
    ffffd000`20a570e8  fffff800`b02d0081Unable to load image aswSnx.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswSnx.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
     aswSnx+0x50081
    Code:
    ffffd000`20a56e28  fffff800`b14cad1aUnable to load image aswStm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswStm.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswStm.sys
     aswStm+0xad1a

    Note   Note
    Make sure you uncheck the 'Enable Free Trial' box when installing.

      My Computer


  5. Posts : 5
    Windows 10 64 bit Home
    Thread Starter
       #5

    Okay, I uninstalled Avast, and my PC randomly restarted while I was surfacing the internet.

    Attachment 35730
      My Computer

  6. Boozad's Avatar
    Posts : 1,625
    W7 Pro x64 | W10 IP x64 | Linux Mint VM
       #6

    Avast is still showing, there must be some remnants left.

    Code:
    ffffd000`20a57cf8  fffff800`b142e9b3Unable to load image aswMonFlt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswMonFlt.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys
     aswMonFlt+0x1e9b3

    Use the tool linked below to completely rid your system of Avast.
      My Computer


 

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