WHEA uncorrectable error BSOD

I have Acer Nitro 5 AN515-52 laptop running 64 bit windows 10 Home Single Language, 21H2, build 19044.1826.

I've been facing WHEA uncorrectable error BSOD for a more than a week. Sometimes it occurs daily. Sometimes, 3-4 days pass by without any BSODS and smooth functioning before I face it again. These BSODS happen randomly. Whether I'm browsing chrome, or copying some files, or opening any software. During the BSOD, the percentage progress starts from 0 and remains stuck on 5 percent before I force shutdown my laptop. I ran sfc /scannow and I got the message 'Windows Resource Protection did not find any integrity violations.'

On the following wetransfer link, I have uploaded the 'MEMORY.DMP' file that I got from "C:\Windows\MEMORY.DMP". It's a 1.6 GB file

WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free


I ran hard drive checks on 24th July done using seagate seatools . No errors were found.
I am enclosing the following logs as attachments.

• Logs from v2 log collector.
• Memtest logs generated by bootable memtest86 usb application.
• Hard drive test generated by seagate seatools.

Please suggest a solution.

Windows Hardware Error Architecture . you have a intel cpu from what i see and an nvidia gpu. why do i see amd64 in some logs?

i will say i have had issues before with intel command center with amd gpu trying to switch drivers back and forth and bsod. but you have nvidia and i dont see why you have amd64 in some logs?

rebelyell said:

Windows Hardware Error Architecture . you have a intel cpu from what i see and an nvidia gpu. why do i see amd64 in some logs?

I had no idea, so I just googled and copy pasting the relevant info.

"AMD64" is a generic identifier for 64-bit code in Windows. There is the AMD64 code branch which includes both AMD and Intel processors, and there is the IA64 code branch which includes only Intel Itanium 64-bit processors.

https://answers.microsoft.com/en-us/...t%20processors.

rebelyell said:

try.... dism /online /cleanup-image /restorehealth .... if you have not already. other than that. im not entirely sure without hands on it.

I ran DISM restorehealth command and got the following result.

rebelyell said:

Have you tried restoring back to a point before the issue began or also removing the last posible update causing the issue. ? also are you using a vm switch?
i see you have no verified drivers and idesign app crashes alot.
The Driver Verifier monitors Windows kernel-mode drivers and graphics drivers to detect illegal function calls or actions that might corrupt the system.

I had done a clean installation of windows. Last monght. I checked for restore points, they are only after the issue began. I am not aware of VM switch much, I have not installed any virtual machine, so I think there's no VM switch present.

I don't have 'idesign'. Do you mean InDesign? I don't think I have faced frequent crashes for InDesign. ,. Where is it showing in logs?

Most of the drivers were installed automatically via the windows update. I installed intel drivers by using the intel drivers assistant that I got from intel's official website. Latest Nvidia studio drivers were downloaded from the offiicial Nvidia geforce experience. That's all about the drivers installation.

rebelyell said:

You have a travelstar hdd with 32mb cache is very slow. and 2 ssd drive which could explain the kernel syncronization fuzzing. possably when moving data. ! you also have raid driver installed but not using it. 2 software memory leaks that i can see. hagel tech being 1 of them and some random bloatware . im not sure why your using windows bind filter.

I only have one SSD. Raid driver? I have zero idea why do I have it even after a clean installation of windows. I didn't install windows bind filter. I don't know much about it. I just googled and found that it's automatically installed.
http://batcmd.com/windows/10/services/bindflt/

rebelyell said:

also if your using chrome it has a heavy engine which uses alot of ram but good for video or streaming or music. not sure how many tabs you run open at 1 time but it can cause issues with only 8 gig ram if your running alot on that browser. thats about all i can see causing some issues.

The laptop has 16GB RAM. I mostly open 8-10 tabs. I am using Workona Tab manager extension which suspends tabs that have remained unused for a long time. The BSOD often has happened when Chrome wasn't running at all. Interestingly , most of the times when BSOD happened, very lightweight work was being done like watching an mp4 video, organizing some files, working on Evernote. I think it has only occurred once when I was rendering an animation.

rebelyell said:

Do you remember installing any 3ware software? if not its bloatware that come from acer. if not using it i would remove it as a start point.

No. I never installed any 3ware software. I'm reading the term '3ware' for the first time. I looked in Control Panel\Programs\Programs and Features list for the RAID driver. It's not showing up there. How do I uninstall it? I guess it could be bloatware from ACER side since my laptop came with Intel Optane memory installed. I removed it and replaced it with an SSD.

rebelyell said:

have you had any bsod's since running the dism?

Fortunately no BSODs since then. I hope this works out man.

rebelyell said:

was the fresh install of windows from media that came with the laptop or from microsoft itself ?

There was no media available with the laptop. Windows 10 came pre-installed in it. For doing the clean install, I downloaded the ISO file from official Microsoft website and installed using a bootable USB from that ISO file.

I had this error on an i7 3770 CPU. All tests passed, even Intel's CPU diagnostic. As I was doing PC repair at the time I had spare parts so I started "shotgunning" by replacing parts. Replaced power supply, memory, video and finally motherboard without success. That left the CPU. I didn't have another i7 but had a compatible (with motherboard) i5 CPU and installed it. The WHEA errors went away. I contacted Intel as the i7 3770 was still under warranty. After several contacts Intel finally agreed to the return. It took a while but Intel finally reported back that CPU 2 was causing the errors and they sent a relacement i7 3770.

I realize most do not have all the spares and ability to swap parts until the culprit is found, just wanted to relate my ordeal with this error. There can be other causes so not only a CPU issue.

fireberd said:

I had this error on an i7 3770 CPU. All tests passed, even Intel's CPU diagnostic. As I was doing PC repair at the time I had spare parts so I started "shotgunning" by replacing parts. Replaced power supply, memory, video and finally motherboard without success. That left the CPU. I didn't have another i7 but had a compatible (with motherboard) i5 CPU and installed it. The WHEA errors went away. I contacted Intel as the i7 3770 was still under warranty. After several contacts Intel finally agreed to the return. It took a while but Intel finally reported back that CPU 2 was causing the errors and they sent a relacement i7 3770.

I realize most do not have all the spares and ability to swap parts until the culprit is found, just wanted to relate my ordeal with this error. There can be other causes so not only a CPU issue.

Thanks fireberd for sharing your experience. Really appreciate. Unfortunately, nothing is under warranty of my laptop as I bought in 2019. I haven't faced BSOD today. It's been two good days without a BSOD ever since I did the dism cleanup image and restorehealth . I hope everything goes fine.

Today faced a WHEA BSOD few minutes ago right after I powered on my laptop. I mostly keep my laptop on hibernate mode. The battery was above 90%. Attaching the v2 collector logs.