Windows 10: BSOD please help Solved

  1.    27 Aug 2015 #1

    BSOD please help


    Hi
    Just had a BSOD after booting up , this has happened 3 times now and im getting abit concerned , i hope you can help me with this , i will upload my dump file , thanx
      My ComputerSystem Spec


  2. Posts : 11,501
    Windows 10 Pro
       27 Aug 2015 #2

    Hi sheddie,

    Welcome to the 10forums.

    You had 3 crashes, but there is 1 dump file, the others aren't saved?
    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial

    The mainly cause of the crash is Avast.
    Please uninstall Avast using the uninstall instructions and use the built-in Windows Defender.

    The other cause is from the compagny Trusteer, please remove or update the software.
    Code:
    6: kd> lmvm RapportEI64
    start             end                 module name
    fffff800`a22b0000 fffff800`a23284a0   RapportEI64 T (no symbols)           
        Loaded symbol image file: RapportEI64.sys
        Image path: \??\C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportEI64.sys
        Image name: RapportEI64.sys
        Timestamp:        Wed Jul 29 21:43:25 2015 (55B92CDD)
        CheckSum:         0007DDDF
        ImageSize:        000784A0
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec


 

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