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  1. Joined : Aug 2015
    Posts : 7
    Windows 10 64-bit
       27 Aug 2015 #1

    BSOD when playing League of Legends or browsing


    I upgraded from 7 to 10 and began getting crashes when playing LoL and Fallout 3 and occasionally when sitting at the desktop.

    I tried making a clean install and have subsequently had a few crashes.

    1. After trying to install the Windows 7 sound driver (W10 not available)
    2. After messing around with the playback device settings
    3. While playing League of Legends
    4. While on Chrome after restarting and finishing the LoL game in point 3

    I'm completely lost here, any help would be greatly appreciated, thanks!
      My System SpecsSystem Spec

  2. Joined : Jun 2015
    Posts : 10,900
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       27 Aug 2015 #2

    Hi CamW,

    Welcome to the 10forums.

    Please fill in your system specs
    Please go to this site and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

    You're saying you had several crashes, but there is just 1 dump file.
    If you use a program like Ccleaner please stop while troubleshooting.
    The dump files are necessary to find the cause.

    The crash is caused by the Via audio driver, this driver needs updating
    Please check here for updates.
    3: kd> lmvm viahduaastart             end                 module name
    fffff800`2a750000 fffff800`2a901000   viahduaa T (no symbols)           
        Loaded symbol image file: viahduaa.sys
        Image path: \SystemRoot\system32\drivers\viahduaa.sys
        Image name: viahduaa.sys
        Timestamp:        Tue Mar 02 12:30:18 2010 (4B8CF6CA)
        CheckSum:         001410E3
        ImageSize:        001B1000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My System SpecsSystem Spec

  3. Joined : Aug 2015
    Posts : 7
    Windows 10 64-bit
       27 Aug 2015 #3

    Hi axe0,

    Thanks for your help so far, I have updated my specs more completely now.

    I hadn't really considered it before, but the last two crashes both stayed at 0% on the blue screen for quite a long time, so I switched it off. I will make sure not to do this in the future.

    I have found the driver at the link you have suggested, so I will install it and hope for the best!
      My System SpecsSystem Spec

  4. Joined : Jun 2015
    Posts : 10,900
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       27 Aug 2015 #4

    Keep us posted
      My System SpecsSystem Spec

  5. Joined : Aug 2015
    Posts : 7
    Windows 10 64-bit
       28 Aug 2015 #5

    Hello again,

    I had a fairly long crash free period after installing that driver, but unfortunately my PC has crashed a few times in the past hour or so.

    One of the crashes (while playing Rocket League this time) froze on the BSOD for several minutes before I gave up on it. The error was "KMODE_EXCEPTION_NOT_HANDLED", but it didn't manage to dump the data.

    I actually ran the dm_log_collecter file before and after my most recent crash, so I will upload both files if that is of any use.

    Thanks again to anyone who is able to help me out here!
      My System SpecsSystem Spec

  6. Joined : Aug 2015
    Posts : 7
    Windows 10 64-bit
       29 Aug 2015 #6

    Here is another dump from this morning's crashes.

    There were while gaming or browsing on chrome if that helps at all.
      My System SpecsSystem Spec

  7. Joined : Jun 2015
    Posts : 10,900
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       29 Aug 2015 #7

    I'll have a look at it tomorrow, I'm just back from helping a friend moving to another appartment, unfortunately this person isn't really organized so it took almost a day and right now I'm broken with body and mind.

    Apologies for the delay.
      My System SpecsSystem Spec

  8. Joined : Aug 2015
    Posts : 7
    Windows 10 64-bit
       29 Aug 2015 #8

    I really appreciate it.

    It's so annoying not being able to trust that my computer will stay on!
      My System SpecsSystem Spec

  9. Joined : Aug 2015
    Posts : 7
    Windows 10 64-bit
       10 Sep 2015 #9

    Hello again,

    I have still been trying to figure out what my issue is. I have taken one of my sticks of RAM out and ran on one for a week, crash free, then swapped the other one into the same slot and still didn't crash for over a week.

    So I thought it was solved and was likely a dodgy RAM slot, or possibly a windows update type issue, but I just had another crash (with just the second RAM stick in).

    It was just one crash so it might be nothing, but I have uploaded the dump file in case anyone can tell me what caused my most recent crash.

    Thanks for taking the time to read this,
      My System SpecsSystem Spec

  10. Joined : Jun 2015
    Posts : 10,900
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       10 Sep 2015 #10

    Hi CamW,

    It looks like there are only dumps from last month.

    Please check {windows partition}\windows\minidump and check if there are any recent dump files saved.
    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
      My System SpecsSystem Spec

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