Hello
Ten days ago I got this BSOD : "video_tdr_failure"
The element that cause the issue : amdkmdag.sys
It happened only that day, but i noticed that the computer takes long time to start and when i get into the desktop also the icons are slow to appear
Here an image of BlueScreenView:Capture.PNG - Google Drive
Windows 10
Version 21H2 (OS Build 19044.1706)
Update AMD Graphics driver - https://www.amd.com/en/support/apu/a...-pro-a10-8750b
Update Focusrite USB Audio driver - Focusrite | Focusrite Downloads
Hi MrPepka
I installed the Windows 10 - 64-Bit EditionUpdate AMD Graphics driver - https://www.amd.com/en/support/apu/a...-pro-a10-8750b
After the reboot the driver version is the same as before the update, looks like the installation failed
Installed succesfullyUpdate Focusrite USB Audio driver - Focusrite | Focusrite Downloads
Thanks for your help
Hi tomdsr
In display adapters i have these two:Uninstall the video driver first and then install the most recent version
- AMD Radeon R5 M320
- AMD Radeon R7 Graphics
I tried to uninstall the video drivers from the device manager, using "Uninstall device"
But after the restart, the driver come back in the list, and the version is still the same as before also after the uninstall
Hi Jigen,
Have you meanwhile experienced another crash or was it just the one you mentioned in the first post?
Hi axe0,
Yes, the computer hard freezes (random) but this problem is an old issue that i couldn't solve ( I've been trying to solve this for two years, tried another PSU, done many tests but never found a solution)Have you meanwhile experienced another crash or was it just the one you mentioned in the first post?
The crash in the first post is a new issue that i never had
Last edited by Jigen; 28 May 2022 at 06:38.
Hi,
Sorry for the delay in my response.
A hard freeze technically isn't a crash because Windows cannot respond to it. What have you tried so far to fix this hard freeze problem?
I take it you have not experienced another BSOD crash since the first post?
Hi axe0
No problems
I had done some tests:A hard freeze technically isn't a crash because Windows cannot respond to it. What have you tried so far to fix this hard freeze problem?
- FurMark Test GPU Stress Test (didn't work)
- OCCT Test
- LatencyMon Test ( for latency )
- Prime95 Stress Test
- Memtest86
- Hard Disk Sentinel Test
- HP UEFI hardware diagnostics
- HP Hardware Diagnostics
I changed the PSU with one more powerful
I had done 2 in place upgrade repair
I had updated some drivers
Never worked anything
When happen the freeze i can only shut down the computer manually and in reliability monitor the critical event says: Windows was not properly shut down"
No new BSOD since the first postI take it you have not experienced another BSOD crash since the first post?
The last time that freezed was 6 days ago
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