Win32k.sys FAULT IN NONPAGED AREA turned into CRITICAL PROCESS DIED

zbook said:

Lis dis is incorrect.

On your computer view the results of lis dis.

Report what you see.

Then exit diskpart.
Type: wmic logicaldisk get freespace
Report the results too.

Compare the two results.

Hello zbook,

please find below the requested results:

Code:

Microsoft Windows [Version 10.0.19041.1]
(c) 2019 Microsoft Corporation. Alle Rechte vorbehalten.

X:\windows\system32>c:

C:\>dism /image:c:\ /get-drivers

Tool zur Imageverwaltung für die Bereitstellung
Version: 10.0.19041.1


Fehler: 2

Auf das Abbild kann nicht zugegriffen werden.
Stellen Sie sicher, dass der Abbildpfad und das Windows-Verzeichnis für das Abbild vorhanden sind und dass Sie Leseberechtigungen für den Ordner besitzen.

Die DISM-Protokolldatei befindet sich unter "X:\windows\Logs\DISM\dism.log".

C:\>dism /image:c:\windows /get-drivers

Tool zur Imageverwaltung für die Bereitstellung
Version: 10.0.19041.1


Fehler: 2

Auf das Abbild kann nicht zugegriffen werden.
Stellen Sie sicher, dass der Abbildpfad und das Windows-Verzeichnis für das Abbild vorhanden sind und dass Sie Leseberechtigungen für den Ordner besitzen.

Die DISM-Protokolldatei befindet sich unter "X:\windows\Logs\DISM\dism.log".

C:\>diskpart

Microsoft DiskPart-Version 10.0.19041.1

Copyright (C) Microsoft Corporation.
Auf Computer: MININT-P2HDKMM

DISKPART> lis dis

  Datenträger ###  Status         Größe    Frei     Dyn  GPT
  ---------------  -------------  -------  -------  ---  ---
  Datenträger 0    Online          931 GB  1024 KB
  Datenträger 1    Online         1967 MB    13 MB

DISKPART> exit

Datenträgerpartitionierung wird beendet...

C:\>wmic logicaldisk get freespace
FreeSpace
20463616
899650523136
88780800

990580736
531783680


C:\>d:
D:\>dism /image:d:\ /get-drivers

Tool zur Imageverwaltung für die Bereitstellung
Version: 10.0.19041.1

Abbildversion: 10.0.19041.1288


Fehler: 87

Die Option "get-drivers" ist unbekannt.
Weitere Informationen finden Sie in der Hilfe, indem Sie "DISM.exe /?"
ausführen.

Die DISM-Protokolldatei befindet sich unter "X:\windows\Logs\DISM\dism.log".

D:\>dir
 Volume in Laufwerk D: hat keine Bezeichnung.
 Volumeseriennummer: D60E-7F02

 Verzeichnis von D:\

11.09.2020  21:39    <DIR>          Adobe Master Collection
12.09.2020  14:01    <DIR>          MoTemp
07.12.2019  10:14    <DIR>          PerfLogs
28.03.2022  02:43    <DIR>          Program Files
03.02.2022  19:42    <DIR>          Program Files (x86)
15.05.2022  03:18                 0 Recovery.txt
03.02.2022  19:42    <DIR>          SadpLog
06.09.2020  21:44    <DIR>          Users
15.05.2022  02:15    <DIR>          Windows
               1 Datei(en),              0 Bytes
               8 Verzeichnis(se), 899.650.523.136 Bytes frei

D:\>

So is my case already lost?

zbook said:

By performing a custom install:

a) files are saved by Windows to Windows.old
b) a fresh versions of Windows is installed
c) new drivers are manually installed
d) new applications are manually installed
e) important files are restored from Windows.old

Custom Install Windows 10

How to Restore Files from Windows.old Folder in Windows 10

It takes time for all of the above but there is a clean end point: fresh operating system, drivers, and applications, with restored files


Troubleshooting may not fix the underlying problem(s).


Boot to Windows RE > troubleshoot > command prompt > type: dism /image:c:\ /get-drivers
Post images or share links into this thread.

Hello zbook,

when I do the custom install, is there a easy way too export the relevant entries from the old registry to the new one?
I have all my programs installed on a drive different to the System-Drive, so most of the programs should be still running and I'd like to avoid reinstalling them.

Regards,

Bert

A custom install is performed whether there is failure to boot and the end user wants Windows to save important files.
The important files are saved to Windows.old.
A fresh version of Windows is installed.
Drivers and Applications must be reinstalled.
Important files are restored from Windows.old.

The earlier troubleshooting steps were not able to fix the underlying problems with Windows.

Laplink is a software company that may be able to comment on what is and is not possible with their software.
It is fee based.
If it can save the applications then only you can balance the cost versus the time and free custom install.

zbook said:

Laplink is a software company that may be able to comment on what is and is not possible with their software.
It is fee based.
If it can save the applications then only you can balance the cost versus the time and free custom install.

Hi, do you mean Laplink PCmover? Because the support just waved off my inquiry by stating "Thank you for reaching out. Unfortunately, we do not have a software that supports this scenario."

To rescue important files there are 6 main methods:
1) manual backup using a windows 10 iso > notepad > copy and paste
2) custom install > important files saved to windows.old > after a fresh windows version is installed > restore important files from Windows .old
3) boot the problematic computer using an alternative operating system > copy and paste
4) move the disk drive to an empty bay of another computer > copy and paste
5) move the disk drive to a HD enclosure > attach to a working computer > copy and paste
6) professional recovery > for example Seagate

zbook said:

To rescue important files there are 6 main methods:
1) manual backup using a windows 10 iso > notepad > copy and paste
2) custom install > important files saved to windows.old > after a fresh windows version is installed > restore important files from Windows .old
3) boot the problematic computer using an alternative operating system > copy and paste
4) move the disk drive to an empty bay of another computer > copy and paste
5) move the disk drive to a HD enclosure > attach to a working computer > copy and paste
6) professional recovery > for example Seagate

Hello zbook

I'm trying to make a custom install in order to get this problem solved, but it won't let me.
The local installation fails after a few seconds with following message:

"There was a problem resetting your PC. No changes were made."

When I try the cloud download instead it says:

"Unable to download. Please try Reset this PC using the local reinstall option"

Great! Microsoft Windows in a nutshell!

Any advice?

Here's the reset logfile:

Code:

2022-06-20 01:40:56, Info                         LogSession: Starting a new log session at [C:\$SysReset\Logs]
2022-06-20 01:40:56, Info                         Registry: Loading SOFTWARE hive from offline OS C:\Windows
2022-06-20 01:40:56, Info                         Registry: Loading offline registry hive from [C:\Windows\System32\config\SOFTWARE]
2022-06-20 01:40:56, Info                         Registry: No more open handles to [C:\Windows\System32\config\SOFTWARE], closing hive ...
2022-06-20 01:40:56, Info                         ResetCreateSession: Succeeded
2022-06-20 01:40:56, Info                         ResetGetTelemetrySessionID: [{1A2F16C5-38B3-4193-B26D-0305CE12AE2D}]
2022-06-20 01:40:56, Info                         OfflineUI: Launched with -BasicReset flag
2022-06-20 01:40:56, Info                         OfflineUI: Starting refresh
2022-06-20 01:40:58, Info                         OfflineUI: Reset: Will use cloud payload [0]
2022-06-20 01:40:58, Info                         OfflineUI: Refresh: Preparing reset session
2022-06-20 01:40:58, Info                         OfflineUI: Refresh: Validate Reset disable flag
2022-06-20 01:40:58, Info                         Session: Checking main OS for a test ID
2022-06-20 01:40:58, Info                         Telemetry: Checking [C:] for a test ID
2022-06-20 01:40:58, Info                         Registry: Loading SOFTWARE hive from offline OS C:\Windows
2022-06-20 01:40:58, Info                         Registry: Loading offline registry hive from [C:\Windows\System32\config\SOFTWARE]
2022-06-20 01:40:58, Info                         Telemetry: No test ID present
2022-06-20 01:40:58, Info                         Registry: No more open handles to [C:\Windows\System32\config\SOFTWARE], closing hive ...
2022-06-20 01:40:58, Info                         Session: Reading system configuration
2022-06-20 01:40:58, Info                         SenseContext: Opening system BCD
2022-06-20 01:40:58, Info                         SenseContext: Reading WinRE config
2022-06-20 01:40:58, Info                         [sysreset.exe] Enter WinReGetConfig
2022-06-20 01:40:58, Info                         [sysreset.exe] Parameters: configWinDir: NULL
2022-06-20 01:40:58, Info                         [sysreset.exe]  Using recovery file at \\?\GLOBALROOT\Device\HarddiskVolume3\RECOVERY\WINDOWSRE\ReAgent.xml
2022-06-20 01:40:58, Info                         [sysreset.exe] WinRE config file path: \\?\GLOBALROOT\Device\HarddiskVolume3\RECOVERY\WINDOWSRE\ReAgent.xml
2022-06-20 01:40:58, Info                         [sysreset.exe] Update enhanced config info is enabled.
2022-06-20 01:40:58, Info                         [sysreset.exe] ReAgentConfig::ReadBcdAndUpdateEnhancedConfigInfo (In WinPE) Using winre guid from the config file
2022-06-20 01:40:58, Info                         [sysreset.exe] WinRE is installed
2022-06-20 01:40:58, Info                         [sysreset.exe] WinRE is installed at: \\?\GLOBALROOT\device\harddisk0\partition3\Recovery\WindowsRE
2022-06-20 01:40:58, Info                         [sysreset.exe] System is WimBoot: FALSE
2022-06-20 01:40:58, Info                         [sysreset.exe] Exit WinReGetConfig return value: 1, last error: 0x0
2022-06-20 01:40:58, Info                         SenseContext: Checking whether the target OS [C:\] is accessible ...
2022-06-20 01:40:58, Info                         SenseContext: Target is accessible, will load registry hives
2022-06-20 01:40:58, Info                         SenseContext: Loading target SOFTWARE hive
2022-06-20 01:40:58, Info                         Registry: Loading SOFTWARE hive from offline OS C:\Windows
2022-06-20 01:40:58, Info                         Registry: Loading offline registry hive from [C:\Windows\System32\config\SOFTWARE]
2022-06-20 01:40:58, Info                         SenseContext: Loading target SYSTEM hive
2022-06-20 01:40:58, Info                         Registry: Loading SYSTEM hive from offline OS C:\Windows
2022-06-20 01:40:58, Info                         Registry: Loading offline registry hive from [C:\Windows\System32\config\SYSTEM]
2022-06-20 01:40:58, Info                         SenseContext: Loaded
2022-06-20 01:40:58, Info                         SystemInfo: Reading BCD settings
2022-06-20 01:40:58, Info                         SystemInfo: Locating the boot device
2022-06-20 01:40:58, Info                         SystemInfo: This is Windows PE - finding the ramdisk host device
2022-06-20 01:40:58, Info                         Registry: Loading SYSTEM hive from online OS
2022-06-20 01:40:58, Info                         WindowsRE: Extracted RDPATH [MULTI(0)DISK(0)RDISK(0)PARTITION(3)\RECOVERY\WINDOWSRE\WINRE.WIM] from start options [ NOEXECUTE=OPTIN  SAFEBOOT:MINIMAL  MININT RDIMAGEOFFSET=8192 RDIMAGELENGTH=3161088 RDPATH=MULTI(0)DISK(0)RDISK(0)PARTITION(3)\RECOVERY\WINDOWSRE\WINRE.WIM]
2022-06-20 01:40:58, Info                         GetDriveType returned drive type [3] for media path [\\?\GLOBALROOT\Device\HarddiskVolume3\]
2022-06-20 01:40:58, Info                         SystemInfo: Ramdisk host is removable media
2022-06-20 01:40:58, Info                         SystemInfo: Boot media is not recovery media (no \sources directory)
2022-06-20 01:40:58, Info                         SystemInfo: Getting firmware info
2022-06-20 01:40:58, Info                         SystemInfo: Reading host version number
2022-06-20 01:40:58, Info                         SystemInfo: Searching for migration XML
2022-06-20 01:40:58, Info                         SystemInfo: Reading power configuration
2022-06-20 01:40:58, Info                         SystemInfo: Checking whether target OS volume is accessible ...
2022-06-20 01:40:58, Info                         SystemInfo: The target OS volume is accessible
2022-06-20 01:40:58, Info                         SystemInfo: Checking if narrator auto start reg key turned on
2022-06-20 01:40:58, Info                         SystemInfo: Detecting target BitLocker state
2022-06-20 01:40:58, Info                         SystemInfo: Checking whether target is healthy
2022-06-20 01:40:58, Info                         SystemInfo: Reading target build information
2022-06-20 01:40:58, Warning                      0x80070002 in PbrGetOSMetadata (base\reset\engine\scenario\src\sensetargetos.cpp:262): Target OS didn't contain a BuildBranch string
2022-06-20 01:40:58, Warning                      0x80070002 in PbrGetOSMetadata (base\reset\engine\scenario\src\sensetargetos.cpp:285): Target OS didn't contain a BuildLabEx string
2022-06-20 01:40:58, Warning                      0x80070002 in PbrGetOSMetadata (base\reset\engine\scenario\src\sensetargetos.cpp:308): Target OS didn't define a product name
2022-06-20 01:40:58, Error                        0x80070002 in PbrGetOSMetadata (base\reset\engine\scenario\src\sensetargetos.cpp:318): Failed to read edition ID from target OS
2022-06-20 01:40:58, Error                        0x80070002 in PbrSenseTargetOS (base\reset\engine\scenario\src\sensetargetos.cpp:910): Failed to get OS metadata
2022-06-20 01:40:58, Error                        0x80070002 in PushButtonReset::SystemInfo::Sense (base\reset\engine\scenario\src\systeminfo.cpp:212): Failed to invoke sense routine [6]
2022-06-20 01:40:58, Info                         Registry: No more open handles to [C:\Windows\System32\config\SOFTWARE], closing hive ...
2022-06-20 01:40:58, Info                         Registry: No more open handles to [C:\Windows\System32\config\SYSTEM], closing hive ...
2022-06-20 01:40:58, Error                        0x80070002 in PushButtonReset::Session::SenseSystemInfo (base\reset\engine\session\src\session.cpp:705): Failed to sense system information
2022-06-20 01:40:58, Error                        0x80070002 in ResetDisabledByPolicy (base\reset\engine\dll\clientapi.cpp:1052): ResetDisabledByPolicy: Failed to get the systeminfo of volume C:
2022-06-20 01:40:58, Info                         OfflineUI: Refresh: Failed to prepare session: [1]
2022-06-20 01:40:58, Info                         OfflineUI: Refresh: Showing error page
2022-06-20 01:41:00, Info                         OfflineUI: Refresh: User closed error page
2022-06-20 01:41:00, Error                        0x80004005 in srRefreshMain (base\reliability\recovery\sysreset\sysreset.cpp:1309): [gle=0x0000007a]
2022-06-20 01:41:00, Error                        wWinMain: srRefreshMain failed: 0x80004005
2022-06-20 01:41:00, Info                         ResetSubmitTelemetry: Submitting telemetry to offline OS [C:]
2022-06-20 01:41:00, Info                         Telemetry: Flushed all pending [PushButtonReset] events for [C:\$SysReset\Logs\PushButtonReset.etl]
2022-06-20 01:41:00, Info                         Submit trace file [C:\$SysReset\Logs\PushButtonReset.etl] to [C:\ProgramData\Microsoft\Diagnosis\ETLLogs]
2022-06-20 01:41:00, Info                         Telemetry: Flushed all pending [PushButtonReset] events for [X:\$SysReset\Logs\PushButtonReset.etl]
2022-06-20 01:41:00, Info                         Submit trace file [X:\$SysReset\Logs\PushButtonReset.etl] to [C:\ProgramData\Microsoft\Diagnosis\ETLLogs]
2022-06-20 01:41:00, Info                         An error was encountered, requesting recenv.exe to show the recovery menu
2022-06-20 01:41:00, Info                         ResetReleaseSession: Releasing session

Please take pictures with a camera and post images or share links into this thread for any problems encountered performing a custom install:

Custom Install Windows 10
How to Restore Files from Windows.old Folder in Windows 10


Create Bootable USB Flash Drive to Install Windows 10

Download Windows 10 ISO File

https://www.microsoft.com/en-us/soft...load/windows10

zbook said:

Please take pictures with a camera and post images or share links into this thread for any problems encountered performing a custom install:

Custom Install Windows 10
How to Restore Files from Windows.old Folder in Windows 10


Create Bootable USB Flash Drive to Install Windows 10

Download Windows 10 ISO File

https://www.microsoft.com/en-us/soft...load/windows10

I'm done with Windows 10; I'm buying a new SSD and install directly Windows 11 on it; then I retrieve the personal data from the old drive like I've already done last year. I don't have bigger hopes for Windows 11, but the update to 11 will come sooner or later, and after retrieval I'll use the old drive for saving backup images - you never know when the next update will f**k your system.