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  1. Joined : Aug 2015
    Posts : 16
    Windows 10
       26 Aug 2015 #1

    Red Boot Screen and BSOD "video_schedular_internal_error", 0x00000119


    I recently upgraded to Windows 10. Yesterday I experienced a red boot screen after restoring to a windwos restore point installing a new GeForce driver, that is probably related to this issue. That only happened once. I reinstalled my GPU drivers thereafter as a helpful Microsoft employee recommended. Before the crash I also had some slightly stuttering mouse movement for brief moments where the cursor wouldnt move (I still have it right now).


    This is what happened today:
    I was playing a game (Verdun on Steam) on my PC that I bought only a week ago. First I was notified by Windows that my graphics driver 355.60 was reset as it stopped working. Later on, while I was still playing, the screen froze and I tried to exit the window. I pressed ALT + F4 but that didn't help. Then the bluescreen appeared and told me that something was wrong and it would collect some data. It showed me the error message "VIDEO_SCHEDULAR_INTERNAL_ERROR". The pc restarted and I opened the event viewer to look the error up. It read that there were three critical errors over the last few days that aparently I didn't even notice with the source "Kernel Power" the event id 41 and task category 63. I also had more than 30 errors named "Kernel-EventTracing" (event IDs 3, 2, 4) the days before. I looked up the error code with bluescreen viewer later and found out that there was another BSOD that I aparently didnt notice almost exactly 24 hours before (0x00000119 and 0x00000139). Following tips on the net I ran sfc.exe / Scannow and it really did find damaged files. These issues goe far beyond my pc knowledg so I would really appreciate if someone could help me out here. I attached pictures of the dumps, the CBS.log file and the dm log collector file.

    Attachment 34045Attachment 34046Attachment 34046



    Could this be a hardware problem with my graphics card?



    Thank you for taking your time to help me
    Last edited by Fauster; 26 Aug 2015 at 17:41.
      My System SpecsSystem Spec

  2.    26 Aug 2015 #2

    Fauster said: View Post
    I recently upgraded to Windows 10. Yesterday I experienced a red boot screen after restoring to a windwos restore point installing a new GeForce driver, that is probably related to this issue. That only happened once. I reinstalled my GPU drivers thereafter as a helpful Microsoft employee recommended. Before the crash I also had some slightly stuttering mouse movement for brief moments where the cursor wouldnt move (I still have it right now).


    This is what happened today:
    I was playing a game (Verdun on Steam) on my PC that I bought only a week ago. First I was notified by Windows that my graphics driver 355.60 was reset as it stopped working. Later on, while I was still playing, the screen froze and I tried to exit the window. I pressed ALT + F4 but that didn't help. Then the bluescreen appeared and told me that something was wrong and it would collect some data. It showed me the error message "VIDEO_SCHEDULAR_INTERNAL_ERROR". The pc restarted and I opened the event viewer to look the error up. It read that there were three critical errors over the last few days that aparently I didn't even notice with the source "Kernel Power" the event id 41 and task category 63. I also had more than 30 errors named "Kernel-EventTracing" (event IDs 3, 2, 4) the days before. I looked up the error code with bluescreen viewer later and found out that there was another BSOD that I aparently didnt notice almost exactly 24 hours before (0x00000119 and 0x00000139). Following tips on the net I ran sfc.exe / Scannow and it really did find damaged files. These issues goe far beyond my pc knowledg so I would really appreciate if someone could help me out here. I attached pictures of the dumps, the CBS.log file and the dm log collector file.

    Attachment 34044Attachment 34045Attachment 34046Attachment 34046



    Could this be a hardware problem with my graphics card?



    Thank you for taking your time to help me
    windows 10 MS auto updates drivers, unless you create a god mode folder ( tutorial on this forum, easy to do ) and turn off driver updating ( as I have done) GeForce experience and MS both try to update nvidea drivers causing stability issues....either turn off driver updating by MS or uninstall GeForce experience, you may need to uninstall the nvidea drivers and or device and reinstall to clear the issue....a common problem, unlikely to be hardware related....
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 16
    Windows 10
       26 Aug 2015 #3

    reddwarf4ever said: View Post
    windows 10 MS auto updates drivers, unless you create a god mode folder ( tutorial on this forum, easy to do ) and turn off driver updating ( as I have done) GeForce experience and MS both try to update nvidea drivers causing stability issues....either turn off driver updating by MS or uninstall GeForce experience, you may need to uninstall the nvidea drivers and or device and reinstall to clear the issue....a common problem, unlikely to be hardware related....
    Thank you for the help. Are you sure about the auto updates thing? I am not running Sli. Also what about the the damaged files in the cbs.log?
      My System SpecsSystem Spec


  4. Joined : Jun 2015
    Posts : 10,910
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       27 Aug 2015 #4

    Hi Fauster,

    Welcome to the 10forums.
    About the god mode folder, please read this tutorial.
    If the problem still persist, please use the tool again and upload the zip.

    Please perform sfc /scannow in admin command prompt, reboot and try sfc /scannow again.
    If you still get the message that sfc couldn't fix problems, please upload the cbs.log file.
    If the cbs.log file is too large, try a 3rd party uploader.
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Posts : 16
    Windows 10
       27 Aug 2015 #5

    axe0 said: View Post
    Hi Fauster,

    Welcome to the 10forums.
    About the god mode folder, please read this tutorial.
    If the problem still persist, please use the tool again and upload the zip.

    Please perform sfc /scannow in admin command prompt, reboot and try sfc /scannow again.
    If you still get the message that sfc couldn't fix problems, please upload the cbs.log file.
    If the cbs.log file is too large, try a 3rd party uploader.
    I created a god mode folder, but how do I disable auto driver updates?
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    Posts : 10,910
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       27 Aug 2015 #6

    Please read this tutorial How to enable or disable automatic updates
      My System SpecsSystem Spec


  7. Joined : Aug 2015
    Posts : 16
    Windows 10
       27 Aug 2015 #7

    axe0 said: View Post
    Thanks. However, can't I do the same thing via advanced system settings in the explorer? Under the tab hardware you can click "device installation settings". There is a check box saying "Never install Windwos Update driver software".

    And afterwards, should I now uninstall my drivers and reinstall them? Or restore to an earlier point and reinstall them?
      My System SpecsSystem Spec


  8. Joined : Jun 2015
    Posts : 10,910
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       27 Aug 2015 #8

    Unfortunately I wouldn't know, I don't have windows 10.
    Ofcourse you can try it and see what the results are.
      My System SpecsSystem Spec


  9. Joined : Aug 2015
    Posts : 16
    Windows 10
       27 Aug 2015 #9

    axe0 said: View Post
    Unfortunately I wouldn't know, I don't have windows 10.
    Ofcourse you can try it and see what the results are.
    I just scrolled further down and saw that the tutorial offers the same option for driver updates. So I am on the right track. I will now reinstall my drivers and upload the CBS.log afterwards. Should I start a new thread for that?
      My System SpecsSystem Spec


  10. Joined : Jun 2015
    Posts : 10,910
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       27 Aug 2015 #10

    I don't think that would be necessary, problems with system files could also cause bluescreens.
      My System SpecsSystem Spec


 
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