Windows 10 keep crashing

Tommus · 26 Aug 2015

Hello

I recently bought windows 10 for my mother and the pc hast been running stable since. She plays games here GameTwist - Play online on Europe's biggest gaming platform - for free! and always crashes while playing. I hope someone can tell me where the problem is so i can try to resolve it. Thanks in advance

Tommus

edit
I already updated the chipset driver and with DDU removed the gpu driver and installed the latest one. This hasnt solved anything.

Boozad · 26 Aug 2015

Can you first fill in your system specs by following the link in my signature, to see what we're looking for click on the My System Specs button at the bottom left of my post.

Your dumps are all blaming the AMD Storage Controller driver, this may well have been offered through Windows Updates but is old and needs updating. Visit the AMD download page and click on the button shown below.

Attachment 34006

Code:

BugCheck A0, {613, ffffe000262dc800, 0, 1}

*** WARNING: Unable to verify timestamp for amdxata.sys
*** ERROR: Module load completed but symbols could not be loaded for amdxata.sys
Probably caused by : amdxata.sys ( amdxata+16be )

Followup: MachineOwner
---------

0: kd> lmvm amdxata
start             end                 module name
fffff800`b54f0000 fffff800`b54fb000   amdxata  T (no symbols)           
    Loaded symbol image file: amdxata.sys
    Image path: \SystemRoot\System32\drivers\amdxata.sys
    Image name: amdxata.sys
    Timestamp:        Wed Apr 29 00:33:27 2009 (49F79247)
    CheckSum:         0000EC74
    ImageSize:        0000B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Tommus · 26 Aug 2015

Well i tried to find a driver with the official tool of AMD but its says there no supported hardware found. I think AMD wont release windows 10 drivers for the HD 4xxx serie. After googling i eventually found out the windows 8.1 driver also should work with windows 10. I wil try to use some other 8.1 drivers but basicly this card should be supported in windows 10 right? I thought minimun requirements was dx9 and this card is dx11 i think.

Boozad · 26 Aug 2015

I'm not too sure if that card is supported or not to be honest, but the driver definitely needs updating. Keep us posted on how it goes.