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  1.    26 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 30
    Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz

    BSOD playing dota 2


    Guys help me please... My laptop keep Bsod especially when playing dota 2
    I got different BSOD everytime
    1. irql_not_less_or_equal
    2. system service exception dxgmms1.sys
    3. dpc watchdog violation

    and many many more...

    Here is my minidump :

    Dropbox - minidump

    Thanks
      My ComputerSystem Spec
  2.    26 Aug 2015 #2
    Join Date : Jun 2015
    Posts : 12,958
    Windows 10 Pro

    Please read BSOD Posting Instructions

    Please fill in your system specs
    Please go to this site and download the tool. The tool will give you detailed information about your system specs, please fill your system specs more completely in.
    How to fill in your system specs:
    Attachment 33919
    Attachment 33920
      My ComputersSystem Spec
  3.    26 Aug 2015 #3
    Join Date : Aug 2015
    Posts : 30
    Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz
    Thread Starter

    Sry ... This is the zip file you want?
    Attachment 33943

    Thank you
      My ComputerSystem Spec
  4.    26 Aug 2015 #4
    Join Date : Jun 2015
    Posts : 12,958
    Windows 10 Pro

    Please upload a new zip file, the attached zip file is empty.
    Please check {windows partition}\windows\minidump and check if there are any dump files saved.
    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
      My ComputersSystem Spec
  5.    26 Aug 2015 #5
    Join Date : Aug 2015
    Posts : 30
    Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz
    Thread Starter

    Sry this is the latest...

    Attachment 33944
      My ComputerSystem Spec
  6.    26 Aug 2015 #6
    Join Date : Jun 2015
    Posts : 12,958
    Windows 10 Pro

    There are 3 causes of the crashes I've checked.

    Please check your manufacturer for windows 10 compatible driver updates.

    Atheros (wifi)
    Code:
    1: kd> lmvm athw10xstart             end                 module name
    fffff800`ec7c0000 fffff800`ecbf7000   athw10x    (deferred)             
        Image path: athw10x.sys
        Image name: athw10x.sys
        Timestamp:        Tue Jun 16 11:29:55 2015 (557FEC93)
        CheckSum:         00428B1F
        ImageSize:        00437000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Intel Graphics driver
    Code:
    1: kd> lmvm igdkmd64start             end                 module name
    fffff800`eae00000 fffff800`eb1b6000   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Sat Jul 11 02:37:09 2015 (55A06535)
        CheckSum:         0039F7B2
        ImageSize:        003B6000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Nvidia Video driver
    Code:
    1: kd> lmvm igdkmd64start             end                 module name
    fffff800`eae00000 fffff800`eb1b6000   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Sat Jul 11 02:37:09 2015 (55A06535)
        CheckSum:         0039F7B2
        ImageSize:        003B6000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    For the Nvidia video driver please try following:
    Try disabling the Nvidia Streaming Kernel Service in msconfig.
    To disable this service in msconfig, press windows logo + r, type msconfig and press enter, go to the tab services, search for Nvidia Streaming Kernel Service and uncheck it, reboot if asked.
      My ComputersSystem Spec
  7.    26 Aug 2015 #7
    Join Date : Aug 2015
    Posts : 30
    Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz
    Thread Starter

    axe0, thanks for your answer, I upgraded the Intel Graphics driver
    Btw,
    1. I cant found the Nvidia Streaming Kernel Service in msconfig there
    2. Should i use the older version of atheros driver that which is 10.0.0.308 that is compatibility with win10?


      My ComputerSystem Spec
  8.    26 Aug 2015 #8
    Join Date : Jun 2015
    Posts : 12,958
    Windows 10 Pro

    If you already have the newest atheros driver, you could give it a shot.


    Please make screenshots of the services of msconfig and post them, just to be sure.
    Try to update the driver of Nvidia, or downgrade if you already have the newest (preferable after msconfig confirmation)
      My ComputersSystem Spec
  9.    27 Aug 2015 #9
    Join Date : Aug 2015
    Posts : 30
    Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz
    Thread Starter

    Attachment 34182 Sry late..
      My ComputerSystem Spec
  10.    27 Aug 2015 #10
    Join Date : Jun 2015
    Posts : 12,958
    Windows 10 Pro

    Apologies, its the Nvidia Streamer Service.
      My ComputersSystem Spec

 
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