Windows 10: BSOD playing dota 2

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  1. Posts : 30
    Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz
    Thread Starter
       27 Aug 2015 #11

    ok thanks axe0
      My ComputerSystem Spec


  2. Posts : 11,533
    Windows 10 Pro
       27 Aug 2015 #12

    Keep us posted for other bluescreens or if the problem is solved
      My ComputersSystem Spec


  3. Posts : 30
    Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz
    Thread Starter
       31 Aug 2015 #13

    This time I got another bluescreen while i doing my task(not playing dota 2)
    kmode exception not handled
    Attachment 34935

    Thanks for help
      My ComputerSystem Spec


  4. Posts : 11,533
    Windows 10 Pro
       31 Aug 2015 #14

    Please remove the ASUS utilities




    BSOD playing dota 2 Diagnostic Test BSOD playing dota 2
     DRIVER VERIFIER

    warning   Warning
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.

    Please read and run driver verifier.

    Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

    Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

    Note   Note
    Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
      My ComputersSystem Spec


  5. Posts : 30
    Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz
    Thread Starter
       16 Sep 2015 #15

    Sorry for late reply... busying with exam nowadays...
    Attachment 37786
    This is the dump file after running verifier
    Bad pool caller(ndis.sys).. cant even login into window
      My ComputerSystem Spec


  6. Posts : 11,533
    Windows 10 Pro
       16 Sep 2015 #16

    Please read how to boot into safe mode.

    The cause is SoftEther VPN, please update the software here
    Code:
    1: kd> lmvm Neo_VPNstart             end                 module name
    fffff801`5d3a0000 fffff801`5d3a5480   Neo_VPN  T (no symbols)           
        Loaded symbol image file: Neo_VPN.sys
        Image path: Neo_VPN.sys
        Image name: Neo_VPN.sys
        Timestamp:        Thu Feb 05 10:57:01 2015 (54D33E6D)
        CheckSum:         000141E4
        ImageSize:        00005480
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec


  7. Posts : 30
    Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz
    Thread Starter
       16 Sep 2015 #17

    Thanks for your help
    BTW, I already uninstall all the vpn driver and software... should i run verifier again?
      My ComputerSystem Spec


  8. Posts : 11,533
    Windows 10 Pro
       16 Sep 2015 #18

    When have you removed the VPN?
      My ComputersSystem Spec


  9. Posts : 30
    Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz
    Thread Starter
       16 Sep 2015 #19

    After you told me my vpn is outdated, so I uninstall it right away.
      My ComputerSystem Spec


  10. Posts : 11,533
    Windows 10 Pro
       17 Sep 2015 #20

    Alright,
    See if you can reproduce the BSOD.
      My ComputersSystem Spec


 
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