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  1.    27 Aug 2015 #11
    Join Date : Aug 2015
    Posts : 30
    Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz
    Thread Starter

    ok thanks axe0
      My ComputerSystem Spec
  2.    27 Aug 2015 #12
    Join Date : Jun 2015
    Posts : 12,659
    Windows 10 Pro

    Keep us posted for other bluescreens or if the problem is solved
      My ComputersSystem Spec
  3.    31 Aug 2015 #13
    Join Date : Aug 2015
    Posts : 30
    Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz
    Thread Starter

    This time I got another bluescreen while i doing my task(not playing dota 2)
    kmode exception not handled
    Attachment 34935

    Thanks for help
      My ComputerSystem Spec
  4.    31 Aug 2015 #14
    Join Date : Jun 2015
    Posts : 12,659
    Windows 10 Pro

    Please remove the ASUS utilities




    BSOD playing dota 2 Diagnostic Test BSOD playing dota 2
     DRIVER VERIFIER

    warning   Warning
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.

    Please read and run driver verifier.

    Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

    Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

    Note   Note
    Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
      My ComputersSystem Spec
  5.    16 Sep 2015 #15
    Join Date : Aug 2015
    Posts : 30
    Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz
    Thread Starter

    Sorry for late reply... busying with exam nowadays...
    Attachment 37786
    This is the dump file after running verifier
    Bad pool caller(ndis.sys).. cant even login into window
      My ComputerSystem Spec
  6.    16 Sep 2015 #16
    Join Date : Jun 2015
    Posts : 12,659
    Windows 10 Pro

    Please read how to boot into safe mode.

    The cause is SoftEther VPN, please update the software here
    Code:
    1: kd> lmvm Neo_VPNstart             end                 module name
    fffff801`5d3a0000 fffff801`5d3a5480   Neo_VPN  T (no symbols)           
        Loaded symbol image file: Neo_VPN.sys
        Image path: Neo_VPN.sys
        Image name: Neo_VPN.sys
        Timestamp:        Thu Feb 05 10:57:01 2015 (54D33E6D)
        CheckSum:         000141E4
        ImageSize:        00005480
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec
  7.    16 Sep 2015 #17
    Join Date : Aug 2015
    Posts : 30
    Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz
    Thread Starter

    Thanks for your help
    BTW, I already uninstall all the vpn driver and software... should i run verifier again?
      My ComputerSystem Spec
  8.    16 Sep 2015 #18
    Join Date : Jun 2015
    Posts : 12,659
    Windows 10 Pro

    When have you removed the VPN?
      My ComputersSystem Spec
  9.    16 Sep 2015 #19
    Join Date : Aug 2015
    Posts : 30
    Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz
    Thread Starter

    After you told me my vpn is outdated, so I uninstall it right away.
      My ComputerSystem Spec
  10.    17 Sep 2015 #20
    Join Date : Jun 2015
    Posts : 12,659
    Windows 10 Pro

    Alright,
    See if you can reproduce the BSOD.
      My ComputersSystem Spec

 
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