Windows 10: Frequent BSODs + Abnormal memory usage Solved

  1.    26 Aug 2015 #1

    Frequent BSODs + Abnormal memory usage


    My computer has been acting weird for the past 2 months. I think it started after I installed a driver for an xbox one controller, but I am not sure if I am remembering correctly.

    Anyway, when I use my computer for prolonged periods of time, the memory usage tends to near 100% even if I am not really using any programs. When I open task manager it is clear that the memory being used does not add up to the 8gb of ram that is available. Usually this would result in a BSOD if I did not reset my computer. This is an example of my task manager after prolonged PC use http://imgur.com/a/rovZF.

    Also I think the BSOD error message was system_service_exemption, not 100% sure of this though.


    Starting today, however, it seems as if my computer is starting to BSOD every couple of hours.

    Attached are my dump files, also my specs should be listed in my profile

    I have run Malware/virus scans in the past but nothing has turned up.

    Any insight or input would be greatly appreciated. Just let me know if you need anymore information.

    Attachment 33902
      My ComputerSystem Spec


  2. Posts : 11,545
    Windows 10 Pro
       26 Aug 2015 #2

    Hi Merp,

    Welcome to the 10forums.

    The causes of the crashes are 2 drivers, 1 from AMD and 1 from Razer.

    AMD:
    Try to remove the Catalyst Control Center and only install the driver.
    Code:
    4: kd> lmvm atikmdagstart             end                 module name
    fffff801`d8e60000 fffff801`da36a000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Mon Aug 03 21:57:16 2015 (55BFC79C)
        CheckSum:         014A1F5B
        ImageSize:        0150A000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Razer:
    Update or remove the software.
    Code:
    5: kd> lmvm rzpnkstart             end                 module name
    fffff801`c80e0000 fffff801`c80fdb80   rzpnk    T (no symbols)           
        Loaded symbol image file: rzpnk.sys
        Image path: \??\C:\Windows\system32\drivers\rzpnk.sys
        Image name: rzpnk.sys
        Timestamp:        Fri Oct 17 21:38:10 2014 (54417022)
        CheckSum:         0002D033
        ImageSize:        0001DB80
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec

  3.    26 Aug 2015 #3

    Hey axe0, thanks for responding!

    I went ahead and uninstalled both Razer and Catalyst control center. However, I'm not really sure how to install just the driver because I think Catalyst is coupled with the driver.

    I'm gonna keep looking around to find a driver download, but I'll let definitely keep you posted on whether or not this resolves the issue.
      My ComputerSystem Spec


  4. Posts : 11,545
    Windows 10 Pro
       26 Aug 2015 #4

    Hi Merp,

    Usually when installing something from AMD you can choose to install everything or only install what you want.
      My ComputersSystem Spec

  5.    26 Aug 2015 #5

    When I go to the AMD driver download page (http://support.amd.com/en-us/download) and select my driver, it takes me to http://support.amd.com/en-us/downloa...indows+10+-+64, and the only option is to install the Catalyst software suite.

    Should I go ahead and do it, or download something else?

    Thanks!
      My ComputerSystem Spec


  6. Posts : 11,545
    Windows 10 Pro
       26 Aug 2015 #6

    Go ahead, if it is indeed windows 10 supported.
      My ComputersSystem Spec

  7.    26 Aug 2015 #7

    Alright, I installed it. You were right though, I was able to install without the control center.

    I'll let you know if my problems are resolved, thanks axe0.
      My ComputerSystem Spec


 

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