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  1.    26 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 6
    Windows 10

    Page_fault_in_nonpaged_area & video_scheduler_internal_error


    I'm having a serious problem with my new y50 laptop. since i got it, i have BSoD for:
    PAGE_FAULT_IN_NONPAGED_AREA (3 times a day)
    VIDEO_SCHEDULER_INTERNAL_ERROR (once every 2 days)

    I did a memory test with windows and it didn't show errors. I tried every driver you can think off for the video and still getting this problem.

    I uploaded my mini dumps or check file attached
    http://www.uploadmb.com/dw.php?id=1440573047
    http://www.uploadmb.com/dw.php?id=1440573090

    I would highly appreciate is someone can analyze those dumps/logs and tell me how I can resolve this.

    thank you
      My ComputerSystem Spec
  2.    26 Aug 2015 #2
    Join Date : Jun 2015
    Posts : 12,665
    Windows 10 Pro

    Hi fawzib,

    The crashes are caused by wifi and graphics driver.
    Please check your manufacturer for windows 10 compatible drivers.
    If there are no windows 10 compatible drivers and you have the newest drivers, try to downgrade.

    Network driver
    Code:
    4: kd> lmvm bcmwl63astart             end                 module name
    fffff801`a4940000 fffff801`a53fe000   bcmwl63a T (no symbols)           
        Loaded symbol image file: bcmwl63a.sys
        Image path: \SystemRoot\system32\DRIVERS\bcmwl63a.sys
        Image name: bcmwl63a.sys
        Timestamp:        Mon Jul 20 11:54:40 2015 (55ACC560)
        CheckSum:         00AC2C81
        ImageSize:        00ABE000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Intel Graphics driver
    Code:
    4: kd> lmvm igdkmd64start             end                 module name
    fffff801`a2600000 fffff801`a2c3d000   igdkmd64   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Sat Jul 18 02:27:57 2015 (55A99D8D)
        CheckSum:         0061C20F
        ImageSize:        0063D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec
  3.    26 Aug 2015 #3
    Join Date : Aug 2015
    Posts : 6
    Windows 10
    Thread Starter

    thank you.

    i reverted back to factory drivers. i received another crash.
    i uploaded the new mini dump here
    UploadMB.com
      My ComputerSystem Spec
  4.    27 Aug 2015 #4
    Join Date : Jun 2015
    Posts : 12,665
    Windows 10 Pro

    Please use the tool again and upload the zip file.
      My ComputersSystem Spec
  5.    27 Aug 2015 #5
    Join Date : Aug 2015
    Posts : 6
    Windows 10
    Thread Starter

    i used the tool again. please check last mini dump. i attached the whole log.

    after the crash i updated the driver to a one i found on the web (no crashes since then, need to wait more than a day to verify though)

    crashes doesnt happen that often and totally random.
      My ComputerSystem Spec
  6.    27 Aug 2015 #6
    Join Date : Jun 2015
    Posts : 12,665
    Windows 10 Pro

    Cause of the crashes is Broadcom 802.11 Network Adapter driver
    Please update this driver, it is the same as the first driver in my previous post.

    Code:
    5: kd> lmvm bcmwl63astart             end                 module name
    fffff800`5a100000 fffff800`5ada6000   bcmwl63a T (no symbols)           
        Loaded symbol image file: bcmwl63a.sys
        Image path: \SystemRoot\system32\DRIVERS\bcmwl63a.sys
        Image name: bcmwl63a.sys
        Timestamp:        Thu May 14 23:38:53 2015 (555515ED)
        CheckSum:         00AAC138
        ImageSize:        00CA6000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec
  7.    27 Aug 2015 #7
    Join Date : Aug 2015
    Posts : 6
    Windows 10
    Thread Starter

    i would like to analyze BSOD as well. what tool are you using?

    and thank you for your help as well! much appreciated!
      My ComputerSystem Spec
  8.    27 Aug 2015 #8
    Join Date : Jun 2015
    Posts : 12,665
    Windows 10 Pro

    I am using windbg.
    You're welcome, keep us posted for the results when you've updated the driver.
      My ComputersSystem Spec
  9.    27 Aug 2015 #9
    Join Date : Aug 2015
    Posts : 6
    Windows 10
    Thread Starter

    another crash. is it possible that the wifi adapter is defective? or what is the chance that ram is bad?
      My ComputerSystem Spec
  10.    28 Aug 2015 #10
    Join Date : Jun 2015
    Posts : 12,665
    Windows 10 Pro

    All of the crashes are pointing to the same driver.
    Please go to the folder C:\Windows\System\drivers\ where the file bcmwl63a.sys should be.
    When you have found this driver, right click > properties, go to the tab details and make a screenshot of it, please post the screenshot.
    I'd like to know for sure what driver this is.

    Code:
    5: kd> lmvm bcmwl63astart             end                 module name
    fffff800`5a100000 fffff800`5ada6000   bcmwl63a T (no symbols)           
        Loaded symbol image file: bcmwl63a.sys
        Image path: \SystemRoot\system32\DRIVERS\bcmwl63a.sys
        Image name: bcmwl63a.sys
        Timestamp:        Thu May 14 23:38:53 2015 (555515ED)
        CheckSum:         00AAC138
        ImageSize:        00CA6000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec

 
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