Windows 10: BSOD - Network Driver issue

  1.    25 Aug 2015 #1

    BSOD - Network Driver issue


    I began getting a bunch of blue screens ever since I started a new job and need to use a certain vpn: Dell SonicWall Global VPN client. The crashes usually point to swipesec.sys, which is the clients drivers, but I will get occasional blue screens when the client is not on at all. When I blue screen without using the vpn client it seems to point to NETIO.sys or ntkrnlmp.exe. But the error seems to always be IRQL_not_less_than_or_equal or Corrupted Pool.

    I have tried downloading windbg and debugging the minidumps but nothing is sticking out to me. I have obviously uninstalled and reinstalled the mentioned vpn client driver. I was originally getting the same BSOD in windows 7, but I ordered a new hard drive, and installed a fresh copy of windows 10. The first thing I did was download and install the client and when I opened it I immediately BSOD. I have run memtest86, chkdsk, updated my bios, and recently installed another 4gigs of memory which seemed to help a bit.

    This problem has gotten me so frustrated I finally just gave up and bought a completely new rig today, because I obviously need this software for my job, and no one else at my work experiences this issue. But I was wondering if someone here could see what I couldn't, and perhaps make this computer salvageable.

      My ComputerSystem Spec


  2. Posts : 12,507
    Windows 10 Pro
       26 Aug 2015 #2

    Hi Cole9350,

    Please fill in your system specs
    Please go to this site and download the tool. The tool will give you detailed information about your system specs, please fill your system specs more completely in.
    How to fill in your system specs:
    Attachment 33896
    Attachment 33897

    I have taken a look at a few dumps of yesterday.
    Please update or temporarily remove the program while troubleshooting

    The causes of the crashes:

    SonicWall Global VPN
    Code:
    3: kd> lmvm SWIPsec
    start             end                 module name
    fffff801`94730000 fffff801`9474d000   SWIPsec  T (no symbols)           
        Loaded symbol image file: SWIPsec.sys
        Image path: \??\C:\Windows\system32\Drivers\SWIPsec.sys
        Image name: SWIPsec.sys
        Timestamp:        Wed Dec 04 01:51:01 2013 (529E7C75)
        CheckSum:         0001F0CB
        ImageSize:        0001D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Possibly caused by a conflict with SonicWall
    Code:
    3: kd> lmvm nsiproxy
    start             end                 module name
    fffff801`923f0000 fffff801`92400000   nsiproxy   (deferred)             
        Mapped memory image file: C:\ProgramData\dbg\sym\nsiproxy.sys\559F389310000\nsiproxy.sys
        Image path: \SystemRoot\system32\drivers\nsiproxy.sys
        Image name: nsiproxy.sys
        Timestamp:        Fri Jul 10 05:14:27 2015 (559F3893)
        CheckSum:         0000CBAE
        ImageSize:        00010000
        File version:     10.0.10240.16384
        Product version:  10.0.10240.16384
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        3.6 Driver
        File date:        00000000.00000000
        Translations:     0409.04b0
        CompanyName:      Microsoft Corporation
        ProductName:      Microsoft® Windows® Operating System
        InternalName:     nsiproxy.sys
        OriginalFilename: nsiproxy.sys
        ProductVersion:   10.0.10240.16384
        FileVersion:      10.0.10240.16384 (th1.150709-1700)
        FileDescription:  NSI Proxy
        LegalCopyright:   © Microsoft Corporation. All rights reserved.
    Citric Network DNE driver
    Code:
    3: kd> lmvm dnelwf64
    start             end                 module name
    fffff801`92210000 fffff801`92235000   dnelwf64 T (no symbols)           
        Loaded symbol image file: dnelwf64.sys
        Image path: \SystemRoot\system32\DRIVERS\dnelwf64.sys
        Image name: dnelwf64.sys
        Timestamp:        Thu Oct 03 05:45:14 2013 (524CE84A)
        CheckSum:         00021CB3
        ImageSize:        00025000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Dell wifi
    Code:
    3: kd> lmvm bcmwl63al
    start             end                 module name
    fffff801`93e20000 fffff801`94314000   bcmwl63al T (no symbols)           
        Loaded symbol image file: bcmwl63al.sys
        Image path: \SystemRoot\System32\drivers\bcmwl63al.sys
        Image name: bcmwl63al.sys
        Timestamp:        Thu May 02 22:00:26 2013 (5182C5DA)
        CheckSum:         004F8FD9
        ImageSize:        004F4000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec

  3.    15 Sep 2015 #3

    @axe0 thank you for your reply. There are more than enough system specs in that zip folder attached. Since I use / own many computers I do not really see the point of filling out the systems specs page for just one of my computer. Since I have been able to reproduce this issue on multiple different machines, I see it as a software issue and not hardware related. Also, I cannot disable SonicWall Vpn. If I could disable it then I wouldn't be having this problem in the first place, but unfortunately I am forced to use this software
      My ComputerSystem Spec


  4. Posts : 12,507
    Windows 10 Pro
       15 Sep 2015 #4

    Filling in the system specs makes it much easier for us to help you.
    Since I'm still kinda new with the debugging process and don't exactly know for a 100% where to find every peace of hardware your pc has, it would be really appreciated.

    The problem is that the VPN is making illegal actions and taking the network drivers with it as the cause.
    But since most of the drivers are really old, it might help to update the drivers if you haven't already (as suggested).
      My ComputersSystem Spec


  5. Posts : 2
    Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz
       18 Sep 2015 #5

    similar issues


    I am having similar problems.

    I used to run on Windows 8.1 Pro, and had various trouble with SonicWall Global.

    Once I installed windows 10, the VPN stopped working, and I eventually got it working again by installing the network adapter manually per this thread:

    http://answers.microsoft.com/en-us/w...17f2a14?page=3

    However, after that, I got the ndis.sys blue screen when I let my computer go to sleep WHILE the VPN is running. This was never an issue before.

    How do I grab a dump to share with someone?
      My ComputerSystem Spec


  6. Posts : 12,507
    Windows 10 Pro
       18 Sep 2015 #6

    davidwhitehill said: View Post
    I am having similar problems.

    I used to run on Windows 8.1 Pro, and had various trouble with SonicWall Global.

    Once I installed windows 10, the VPN stopped working, and I eventually got it working again by installing the network adapter manually per this thread:

    http://answers.microsoft.com/en-us/w...17f2a14?page=3

    However, after that, I got the ndis.sys blue screen when I let my computer go to sleep WHILE the VPN is running. This was never an issue before.

    How do I grab a dump to share with someone?
    Hi @davidwhitehill,

    Please create a new thread for your problem and please read BSOD Posting Instructions & How to upload files.
      My ComputersSystem Spec


 

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