Windows 10: BSOD: Driver power state failure, on wake up from sleep - since win 10


  1. Posts : 3
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
       25 Aug 2015 #1

    BSOD: Driver power state failure, on wake up from sleep - since win 10


    hello
    This is a problem with my Dad's PC, I am default tech support but this is beyond my knowledge. I don't have access to the PC all the time but have been going on with team viewer (thankfully, saves a long drive).

    BSOD: Driver power state failure
    This only occurs after the PC goes to sleep and is woken back up again, no issues at any other time.
    The PC was upgraded from win 7 home to 10 a week or 2 ago.

    I have tried updating windows (had to do 2 updates manually, it wouldn't install them!), checked for any driver errors in device manager and system information but no luck

    Dump files and info attached (hope these are OKAttachment 33831Attachment 33832

    edit:
    forgot to mention, also edited the power settings within windows, set to high performance (was on balanced) and this hasn't fixed it.
      My ComputerSystem Spec


  2. Posts : 11,504
    Windows 10 Pro
       26 Aug 2015 #2

    Please read BSOD Posting Instructions

    Please fill in your system specs
    Please go to this site and download the tool. The tool will give you detailed information about your system specs, please fill your system specs more completely in.
    How to fill in your system specs:
    Attachment 33891
    Attachment 33892
      My ComputersSystem Spec


  3. Posts : 3
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
    Thread Starter
       26 Aug 2015 #3

    here is the updated zip file: Attachment 33924

    Edit: System spec updated
      My ComputerSystem Spec


  4. Posts : 11,504
    Windows 10 Pro
       26 Aug 2015 #4

    The crashes are caused by a driver from GEAR software.
    Please update or remove this software.
    Code:
    0: kd> lmvm GEARAspiWDM
    start             end                 module name
    fffff801`e8910000 fffff801`e8916c00   GEARAspiWDM T (no symbols)           
        Loaded symbol image file: GEARAspiWDM.sys
        Image path: \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
        Image name: GEARAspiWDM.sys
        Timestamp:        Thu May 03 21:56:17 2012 (4FA2E2E1)
        CheckSum:         00008963
        ImageSize:        00006C00
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec


  5. Posts : 3
    Microsoft Windows 10 Pro 64-bit 10240 Multiprocessor Free
    Thread Starter
       20 Sep 2015 #5

    still getting the same error on here, have done what I can to fix the listed problem.

    Please see updated attached log fileAttachment 38447
      My ComputerSystem Spec


  6. Posts : 11,504
    Windows 10 Pro
       20 Sep 2015 #6

    What exactly is it that you have done? Please describe with as much details as possible.
      My ComputersSystem Spec


  7. Posts : 11,504
    Windows 10 Pro
       20 Sep 2015 #7

    Anyway, please uninstall iTunes, or update it.
    It appears that iTunes uses the same driver as the Gear software.
      My ComputersSystem Spec


 

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