Windows 10: BSOD after installing windows 10, BUGCODE_USB_DRIVER error

  1.    25 Aug 2015 #1

    BSOD after installing windows 10, BUGCODE_USB_DRIVER error

    Hello, i need some help, i just did a clean installation of Windows 10 on my laptop and is getting 5 times per day the BUGCODE_USB_DRIVER error with the blue screen crash.
    Attach de bug dump file
      My ComputerSystem Spec

  2. essenbe's Avatar
    Posts : 11,358
    Windows 10 Pro and Windows 10 Pro Insider
       25 Aug 2015 #2

    Hello, geraldolizardo, welcome to the forums. All of your dump files are the same.

    USB Driver bugcheck, first parameter is USB bugcheck code.
    Arg1: 0000000000000004, IRP_URB_DOUBLE_SUBMIT The caller has submitted an irp
        that is already pending in the USB bus driver.
    Arg2: ffffe0018bf61c10, Address of IRP
    Arg3: ffffe0018bf9da70, Address of URB
    Arg4: ffffe00189300a0c
    Can you please tell me what USB devices you have connected to your Laptop. You most likely have something that is not recognized. Please go into Device Manager and see if you see a yellow icon on anything. If you do, please expand the item and upload a screenshot of Device manager here. This will tell you how.

    Also please right click on the start icon and select Command prompt administrator, give admin permissions and copy/paste this into the window that opens and press enter sfc /scannow . If you decide to type it in, please notice the space between the sfc and the /. We want it to say no integrity violations were found. If it says there where corrupt files that could not be repaired, please reboot and run it again. You may have to run it 3 times with reboots in between each time.
      My ComputersSystem Spec

  3.    26 Aug 2015 #3

    Attachment 33958
    Attach the screenshot requested, i only have a Wireless mouse Microsoft 3500 Model: 1427.
    I already did the sfc scan and found damaged files and fixed it correctly said. I hope this could help
    Thanks again
      My ComputerSystem Spec

  4. essenbe's Avatar
    Posts : 11,358
    Windows 10 Pro and Windows 10 Pro Insider
       26 Aug 2015 #4

    That is something that is not recognized by the OS. Do you happen to have a wired mouse you could use for a test? Windows 10 has had issues so far with wireless devices it seems to me. Please try to right click that, select properties > select the Drivers tab > select uninstall and reboot. Windows should recognize 'new hardware' on restart and try to install a driver again. I'm not sure, but once you uninstall it, you may not have the use of the mouse until you restart.
      My ComputersSystem Spec


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