Faulty Hardware Corrupted page after leaving sleepmode


  1. Posts : 206
    Windows7/10
       #1

    Faulty Hardware Corrupted page after leaving sleepmode


    So after waking up my PC from sleepmode and then launching a game sometimes i will get the Faulty Hardware Corrupted Page BSOD. I've got the log required here.
    Im running windows 10 20H2
    Faulty Hardware Corrupted page after leaving sleepmode Attached Files
      My Computer


  2. Posts : 5,330
    Windows 11 Pro 64-bit
       #2

    The BSOD error caused by Game Capture HD60 Pro from Corsair Memory, Inc (e60MZ0380.X64.SYS) driver.

    Install the latest version of the Game Capture HD60 Pro driver.
      My Computer


  3. Posts : 206
    Windows7/10
    Thread Starter
       #3

    FreeBooter said:
    The BSOD error caused by Game Capture HD60 Pro from Corsair Memory, Inc (e60MZ0380.X64.SYS) driver.

    Install the latest version of the Game Capture HD60 Pro driver.
    I've contacted Elgato to see if they have any newer hardware only drivers. I believe their software does come with more up to date ones but if i dont really need their software i prefer not to get it.

    EDIT: Ok so another crash happened quite fast this time. I got another log can you confirm the same thing was responsible for the crash?
    Faulty Hardware Corrupted page after leaving sleepmode Attached Files
      My Computer


  4. Posts : 261
    Windows 10 Home 21H2
       #4

    One of the dumps shows the e60MZ0380.X64.SYS as a possible culprit but I think it's actually a victim. The other dumps suggest a hardware problem. There are events in the dumps that didn't make it to Event Viewer before the crash that suggest checking the memory:

    Code:
    A memory corruption was detected and handled. Memory diagnostics should be run on this machine and, if necessary, memory chips should be replaced.


    I see your memory is set for DDR4-3600. Have you tried DDR4-3200 settings to see if the crashes continue in that configuration? DDR4-3200 is the highest setting officially supported by AMD for your CPU and yours wouldn't be the first that was unstable at higher settings.
      My Computer


  5. Posts : 206
    Windows7/10
    Thread Starter
       #5

    cwsink said:
    One of the dumps shows the e60MZ0380.X64.SYS as a possible culprit but I think it's actually a victim. The other dumps suggest a hardware problem. There are events in the dumps that didn't make it to Event Viewer before the crash that suggest checking the memory:

    Code:
    A memory corruption was detected and handled. Memory diagnostics should be run on this machine and, if necessary, memory chips should be replaced.


    I see your memory is set for DDR4-3600. Have you tried DDR4-3200 settings to see if the crashes continue in that configuration? DDR4-3200 is the highest setting officially supported by AMD for your CPU and yours wouldn't be the first that was unstable at higher settings.
    I don't manually tune my RAM so is it possible to set the DOCP profile and then just change the speed manually only while keeping the same timings? Honestly i dunno how much it will help because this is probably the only time its happened 2 times in succession quickly where as its usually a month before it happens and my PC goes into sleep mode not turned off during that period at least im willing to try. I'd rather test the Elgato drivers first though and see what happens. What makes you think its the victim of "faulty" RAM though? I know testing it doesn't reveal corruption but i guess its not officially supported sure.
      My Computer


  6. Posts : 261
    Windows 10 Home 21H2
       #6

    All except for one of the dumps are FAULTY_HARDWARE_CORRUPTED_PAGE bugchecks and they are the ones that contain the event mentioned in my earlier reply. If the problem is faulty memory, anything in the kernel that uses it could crash the system and I suspect that's what happened to the Elgato driver in the single dump where it's getting the blame. That's the most likely explanation unless you've had other crashes blaming the Elgato driver which aren't included in the zips.

    edit: Regarding the memory settings, I'd just disable DOCP for troubleshooting.
      My Computer


  7. Posts : 206
    Windows7/10
    Thread Starter
       #7

    cwsink said:
    All except for one of the dumps are FAULTY_HARDWARE_CORRUPTED_PAGE bugchecks and they are the ones that contain the event mentioned in my earlier reply. If the problem is faulty memory, anything in the kernel that uses it could crash the system and I suspect that's what happened to the Elgato driver in the single dump where it's getting the blame. That's the most likely explanation unless you've had other crashes blaming the Elgato driver which aren't included in the zips.

    edit: Regarding the memory settings, I'd just disable DOCP for troubleshooting.
    Sorry that its taken so long to get back to you guys, Elgato hasnt gotten back to me. Id rather not throw performance away so id rather lower it to 3200 which i think i can do by setting DOCP and then just changing the 3600mhz part...
    Still waiting on Elgato though since I've sent them another support request.

    As for other crashes not sure.
      My Computer


  8. Posts : 206
    Windows7/10
    Thread Starter
       #8

    So guys i thought id post an update even though this is an old thread of mine, i had to send the Elgato capture card i had off and well they sent me a replacement know because that model is being discontinued, anyway i put my computer to sleep for about 2 months straight without that card in my PDC and didnt get a single blue screen so im assuming it was the capture card. Elgato did think there was something wrong hardware related according to the logs their tool said so maybe it was that all along. Guess we will find out when i put my new one in! Thanks for all your help though
      My Computer


 

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