Slightly clueless new user - Blue Screen help needed!

kate1978 · 21 Jan 2022

Hello,

As the title says - I'm not overly techie, but I just about get by... However this I cannot solve by googling!

I keep getting a blue screen. I've been ignoring it for months, but today I saw that it said MEMORY_MANAGEMENT.

I googled that. Ran the Windows Memory Diagnostic thing and got 2 errors - 1202 and 1102.

That's where I'm up to....

I've run the log collector tool and here is the zip ( I think): DESKTOP-MRJ7F2D-(2022-01-21_16-22-21).zip

Also, here is the spec of my pc:
Thinkcentre M710q

- Intel Core i5-7400T Processor (6MB Cache, 2.40 GHz)
- Windows 10 Pro 64
- Windows 10 Pro 64 English
- Tiny B250
- 16GB DDR4 2400 SODIMM
- Integrated Intel HD Graphics
- 512GB SolidState Drive M.2 PCIe Opal
- Integrated Gigabit Ethernet Port
- Intel Dual Band Wireless-AC 3165, 802.11ac, 1x1 Wi-Fi + Bluetooth 4.0
- Internal Speaker for Tiny

Any / all help would be greatly appreciated. You'll probably have to use idiot proof wording though!

Thanks very much,
Kate

philc43 · 21 Jan 2022

Hello Kate and welcome to TenForums

This does look like you have a faulty memory module. Is the system still in warranty? You could try and get the RAM replaced if it is. If not you will need to purchase and fit new RAM.

The error report is shown below:

Code:

Event[2073]:  
Log Name: System  
Source: Microsoft-Windows-MemoryDiagnostics-Results  
Date: 2022-01-21T13:32:12.9330000Z  
Event ID: 1102  
Task: N/A  
Level: Error  
Opcode: Info  
Keyword: N/A  
User: S-1-5-18  
User Name: NT AUTHORITY\SYSTEM  
Computer: DESKTOP-MRJ7F2D  
Description: The Windows Memory Diagnostic tested the computer's memory and detected hardware errors. 
To identify and repair these problems, contact the computer manufacturer

kate1978 · 22 Jan 2022

not great news, but thank you for helping me!

zbook · 22 Jan 2022

Please run this script and post a share link into this thread:

Batch files for use in BSOD debugging

For RAM replacement options use the Crucial scanner: (any component manufacturer can be used for replacement)
Crucial System Scanner | Memory Upgrade Scanner | Crucial

Consider running the Lenovo diagnostics overnight:

custom settings:
(useful to compare Lenovo testing software/firmware)
(useful to check other hardware components)

desktops and all in ones :: thinkcentre m series desktops :: thinkcentre m710q Lenovo PC Support - Lenovo Support CH

kate1978 · 24 Jan 2022

Here are my results:
Batch files for use in BSOD debugging
TUNEUP1

Code:

###########################################################
# The following commands will be run in sequence.         #
# They can take quite a while to run, be patient.         #
###########################################################

sfc /scannow
dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /restorehealth
sfc /scannow

chkdsk /scan


C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19044.1466

[==========================100.0%==========================] No component store corruption detected.
The operation completed successfully.

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19044.1466

[===========================84.9%=================         ]

[===========================86.1%=================         ]

[===========================87.3%==================        ]

[===========================88.7%===================       ]

[===========================89.9%====================      ]

[===========================91.1%====================      ]

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>chkdsk /scan
The type of the file system is NTFS.
Volume label is Windows.

Stage 1: Examining basic file system structure ...
  1258752 file records processed.
File verification completed.
 Phase duration (File record verification): 11.57 seconds.
  15839 large file records processed.
 Phase duration (Orphan file record recovery): 0.00 milliseconds.
  0 bad file records processed.
 Phase duration (Bad file record checking): 0.84 milliseconds.

Stage 2: Examining file name linkage ...
  8700 reparse records processed.
  1655676 index entries processed.
Index verification completed.
 Phase duration (Index verification): 35.98 seconds.
  0 unindexed files scanned.
 Phase duration (Orphan reconnection): 24.69 seconds.
  0 unindexed files recovered to lost and found.
 Phase duration (Orphan recovery to lost and found): 0.37 milliseconds.
  8700 reparse records processed.
 Phase duration (Reparse point and Object ID verification): 60.48 milliseconds.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
 Phase duration (Security descriptor verification): 52.96 milliseconds.
  198463 data files processed.
 Phase duration (Data attribute verification): 5.96 milliseconds.
CHKDSK is verifying Usn Journal...
  38875352 USN bytes processed.
Usn Journal verification completed.
 Phase duration (USN journal verification): 272.58 milliseconds.

Windows has scanned the file system and found no problems.
No further action is required.

 498799615 KB total disk space.
 246047076 KB in 920610 files.
    528792 KB in 198464 indexes.
         0 KB in bad sectors.
   1346887 KB in use by the system.
     65536 KB occupied by the log file.
 250876860 KB available on disk.

      4096 bytes in each allocation unit.
 124699903 total allocation units on disk.
  62719215 allocation units available on disk.
Total duration: 1.21 minutes (72669 ms).

C:\WINDOWS\system32>Echo off
   ###################################################################################
   #    How to capture batch file data and post in your thread in the BSOD forum     #
   #                                                                                 #
   #      Batch files and instructions for use in BSOD debugging[Part Two-Four]      #
   #                                                                                 #
   #        Press [V] to visit the above web page for detailed instructions.         #
   #        Press [C] to close this window.                                          #
   ###################################################################################

TUNEUP2

Code:

7


C:\WINDOWS\system32>wmic pagefile list /format:list


AllocatedBaseSize=2432
CurrentUsage=145
Description=C:\pagefile.sys
InstallDate=20180316214814.499696+000
Name=C:\pagefile.sys
PeakUsage=222
Status=
TempPageFile=FALSE




C:\WINDOWS\system32>wmic Computersystem where name="DESKTOP-MRJ7F2D" get AutomaticManagedPagefile
AutomaticManagedPagefile
TRUE


C:\WINDOWS\system32>wmic Computersystem where name="DESKTOP-MRJ7F2D" set AutomaticManagedPagefile=True
Updating property(s) of '\\DESKTOP-MRJ7F2D\ROOT\CIMV2:Win32_ComputerSystem.Name="DESKTOP-MRJ7F2D"'
Property(s) update successful.

C:\WINDOWS\system32>wmic Computersystem where name="DESKTOP-MRJ7F2D" get AutomaticManagedPagefile
AutomaticManagedPagefile
TRUE


C:\WINDOWS\system32>bcdedit /enum {badmemory}

RAM Defects
-----------
identifier              {badmemory}

C:\WINDOWS\system32>Echo off
   ###################################################################################
   #    How to capture batch file data and post in your thread in the BSOD forum     #
   #                                                                                 #
   #      Batch files and instructions for use in BSOD debugging[Part Two-Four]      #
   #                                                                                 #
   #        Press [V] to visit the above web page for detailed instructions.         #
   #        Press [C] to close this window.                                          #
   ###################################################################################

Crucial scanner
RAM & SSD Upgrades | lenovo | ThinkCentre M710q Tiny | Crucial.com

Lenovo diagnostics
Simple Scan - all ok
Running Custom Memory Scan and will post later

Thank you :)

- - - Updated - - -

Here are my results:
Batch files for use in BSOD debugging
TUNEUP1

Code:

###########################################################
# The following commands will be run in sequence.         #
# They can take quite a while to run, be patient.         #
###########################################################

sfc /scannow
dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /restorehealth
sfc /scannow

chkdsk /scan


C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19044.1466

[==========================100.0%==========================] No component store corruption detected.
The operation completed successfully.

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19044.1466

[===========================84.9%=================         ]

[===========================86.1%=================         ]

[===========================87.3%==================        ]

[===========================88.7%===================       ]

[===========================89.9%====================      ]

[===========================91.1%====================      ]

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>chkdsk /scan
The type of the file system is NTFS.
Volume label is Windows.

Stage 1: Examining basic file system structure ...
  1258752 file records processed.
File verification completed.
 Phase duration (File record verification): 11.57 seconds.
  15839 large file records processed.
 Phase duration (Orphan file record recovery): 0.00 milliseconds.
  0 bad file records processed.
 Phase duration (Bad file record checking): 0.84 milliseconds.

Stage 2: Examining file name linkage ...
  8700 reparse records processed.
  1655676 index entries processed.
Index verification completed.
 Phase duration (Index verification): 35.98 seconds.
  0 unindexed files scanned.
 Phase duration (Orphan reconnection): 24.69 seconds.
  0 unindexed files recovered to lost and found.
 Phase duration (Orphan recovery to lost and found): 0.37 milliseconds.
  8700 reparse records processed.
 Phase duration (Reparse point and Object ID verification): 60.48 milliseconds.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
 Phase duration (Security descriptor verification): 52.96 milliseconds.
  198463 data files processed.
 Phase duration (Data attribute verification): 5.96 milliseconds.
CHKDSK is verifying Usn Journal...
  38875352 USN bytes processed.
Usn Journal verification completed.
 Phase duration (USN journal verification): 272.58 milliseconds.

Windows has scanned the file system and found no problems.
No further action is required.

 498799615 KB total disk space.
 246047076 KB in 920610 files.
    528792 KB in 198464 indexes.
         0 KB in bad sectors.
   1346887 KB in use by the system.
     65536 KB occupied by the log file.
 250876860 KB available on disk.

      4096 bytes in each allocation unit.
 124699903 total allocation units on disk.
  62719215 allocation units available on disk.
Total duration: 1.21 minutes (72669 ms).

C:\WINDOWS\system32>Echo off
   ###################################################################################
   #    How to capture batch file data and post in your thread in the BSOD forum     #
   #                                                                                 #
   #      Batch files and instructions for use in BSOD debugging[Part Two-Four]      #
   #                                                                                 #
   #        Press [V] to visit the above web page for detailed instructions.         #
   #        Press [C] to close this window.                                          #
   ###################################################################################

TUNEUP2

Code:

7


C:\WINDOWS\system32>wmic pagefile list /format:list


AllocatedBaseSize=2432
CurrentUsage=145
Description=C:\pagefile.sys
InstallDate=20180316214814.499696+000
Name=C:\pagefile.sys
PeakUsage=222
Status=
TempPageFile=FALSE




C:\WINDOWS\system32>wmic Computersystem where name="DESKTOP-MRJ7F2D" get AutomaticManagedPagefile
AutomaticManagedPagefile
TRUE


C:\WINDOWS\system32>wmic Computersystem where name="DESKTOP-MRJ7F2D" set AutomaticManagedPagefile=True
Updating property(s) of '\\DESKTOP-MRJ7F2D\ROOT\CIMV2:Win32_ComputerSystem.Name="DESKTOP-MRJ7F2D"'
Property(s) update successful.

C:\WINDOWS\system32>wmic Computersystem where name="DESKTOP-MRJ7F2D" get AutomaticManagedPagefile
AutomaticManagedPagefile
TRUE


C:\WINDOWS\system32>bcdedit /enum {badmemory}

RAM Defects
-----------
identifier              {badmemory}

C:\WINDOWS\system32>Echo off
   ###################################################################################
   #    How to capture batch file data and post in your thread in the BSOD forum     #
   #                                                                                 #
   #      Batch files and instructions for use in BSOD debugging[Part Two-Four]      #
   #                                                                                 #
   #        Press [V] to visit the above web page for detailed instructions.         #
   #        Press [C] to close this window.                                          #
   ###################################################################################

Crucial scanner
RAM & SSD Upgrades | lenovo | ThinkCentre M710q Tiny | Crucial.com

Lenovo diagnostics
Simple Scan - all ok
Running Custom Memory Scan and will post later

Thank you :)