Please help with BSOD WHEA_UNCORRECTABLE_ERROR (Google Drive Link to M


  1. Posts : 2
    Windows 10
       #1

    Please help with BSOD WHEA_UNCORRECTABLE_ERROR (Google Drive Link to M


    Hey everyone, I really hope someone can please help in finding out what in the world has been causing this blue screen error. It's been happening at least every 3 days for about a month now. Once it happens, it will usually happen 4 to 5 times in a row until finally the PC acts normally again, usually for at least a day or so.
    The confusing thing is that it will happen when doing basically anything. It doesn't always happen under load, and in fact it usually doesn't happen under load once the PC is running normally for an extended period of time. It can usually play a game under full load for 5 hours + perfectly fine, but then will randomly happen when doing nothing, surfing the web, downloading an update/program, or even playing a less labor intensive game.
    Troubleshooting steps that I've tried;
    Ran bluescreenviewer, told me it was nvidia driver, manually removed and reinstalled. Did not help.
    Fresh reinstalled windows. Did not help.
    Ran checkdsk and SFC. Did not help.
    The only thing that seemed to help for an extended period of time was running Driver Verifier, cause BSOD and showed that it was my Razer mouse driver. PC would not turn on, kept blue screening, unplugged mouse and it turned on. Removed mouse driver, reinstalled. PC worked normally for 2 days but just started up again today.
    I'm versed enough with troubleshooting, but nowhere near advanced enough to pinpoint root causes, basically I can just follow any instructions and whatever I need to. I really hope someone can please take a look at these dump files and gain some insight on what is causing this, I have exhausted all my resources and for the life of me can't figure out what's wrong.
    Minidump file link;
    Update your browser to use Google Drive, Docs, Sheets, Sites, Slides, and Forms - Google Drive Help
      My Computer


  2. Posts : 890
    10 Pro/11 Pro Dual Boot
       #2

    ayayace said:
    Hey everyone, I really hope someone can please help in finding out what in the world has been causing this blue screen error. It's been happening at least every 3 days for about a month now. Once it happens, it will usually happen 4 to 5 times in a row until finally the PC acts normally again, usually for at least a day or so.
    The confusing thing is that it will happen when doing basically anything. It doesn't always happen under load, and in fact it usually doesn't happen under load once the PC is running normally for an extended period of time. It can usually play a game under full load for 5 hours + perfectly fine, but then will randomly happen when doing nothing, surfing the web, downloading an update/program, or even playing a less labor intensive game.
    Troubleshooting steps that I've tried;
    Ran bluescreenviewer, told me it was nvidia driver, manually removed and reinstalled. Did not help.
    Fresh reinstalled windows. Did not help.
    Ran checkdsk and SFC. Did not help.
    The only thing that seemed to help for an extended period of time was running Driver Verifier, cause BSOD and showed that it was my Razer mouse driver. PC would not turn on, kept blue screening, unplugged mouse and it turned on. Removed mouse driver, reinstalled. PC worked normally for 2 days but just started up again today.
    I'm versed enough with troubleshooting, but nowhere near advanced enough to pinpoint root causes, basically I can just follow any instructions and whatever I need to. I really hope someone can please take a look at these dump files and gain some insight on what is causing this, I have exhausted all my resources and for the life of me can't figure out what's wrong.
    Minidump file link;
    Update your browser to use Google Drive, Docs, Sheets, Sites, Slides, and Forms - Google Drive Help
    Attention: ayayace

    Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

    If you need to add new information, please make a new post in your initial BSOD thread. Please do not make an extra new thread.



    Microsoft (R) Windows Debugger Version 10.0.22473.1005 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Users\Tom\Desktop\011122-9281-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available


    ************* Path validation summary **************
    Response Time (ms) Location
    Deferred srv*
    Symbol search path is: srv*
    Executable search path is:
    Windows 10 Kernel Version 19041 MP (16 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Machine Name:
    Kernel base = 0xfffff807`6ec16000 PsLoadedModuleList = 0xfffff807`6f8401b0
    Debug session time: Mon Jan 10 16:48:06.895 2022 (UTC - 8:00)
    System Uptime: 0 days 0:00:15.586
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .............
    Loading User Symbols
    Loading unloaded module list
    ...
    For analysis of this file, run !analyze -v
    nt!KeBugCheckEx:
    fffff807`6f00d0d0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffd780`7457ebf0=00000000000000c4
    12: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    A device driver attempting to corrupt the system has been caught. This is
    because the driver was specified in the registry as being suspect (by the
    administrator) and the kernel has enabled substantial checking of this driver.
    If the driver attempts to corrupt the system, BugChecks 0xC4, 0xC1 and 0xA will
    be among the most commonly seen crashes.
    Arguments:
    Arg1: 0000000000002000, Code Integrity Issue: The caller specified an executable pool type. (Expected: NonPagedPoolNx)
    Arg2: fffff8056b3924cf, The address in the driver's code where the error was detected.
    Arg3: 0000000000000000, Pool Type.
    Arg4: 0000000065447a52, Pool Tag (if provided).

    Debugging Details:
    ------------------


    KEY_VALUES_STRING: 1

    Key : Analysis.CPU.mSec
    Value: 1640

    Key : Analysis.DebugAnalysisManager
    Value: Create

    Key : Analysis.Elapsed.mSec
    Value: 1888

    Key : Analysis.Init.CPU.mSec
    Value: 562

    Key : Analysis.Init.Elapsed.mSec
    Value: 48316

    Key : Analysis.Memory.CommitPeak.Mb
    Value: 84


    FILE_IN_CAB: 011122-9281-01.dmp

    DUMP_FILE_ATTRIBUTES: 0x8
    Kernel Generated Triage Dump

    BUGCHECK_CODE: c4

    BUGCHECK_P1: 2000

    BUGCHECK_P2: fffff8056b3924cf

    BUGCHECK_P3: 0

    BUGCHECK_P4: 65447a52

    BLACKBOXNTFS: 1 (!blackboxntfs)


    CUSTOMER_CRASH_COUNT: 1

    PROCESS_NAME: System

    STACK_TEXT:
    ffffd780`7457ebe8 fffff807`6f5e3e24 : 00000000`000000c4 00000000`00002000 fffff805`6b3924cf 00000000`00000000 : nt!KeBugCheckEx
    ffffd780`7457ebf0 fffff807`6f1b2a25 : fffff807`6f828c8c 00000000`00002000 fffff805`6b3924cf 00000000`00000000 : nt!VerifierBugCheckIfAppropriate+0xe0
    ffffd780`7457ec30 fffff807`6f5dade4 : 00000000`65447a52 fffff807`6f828c8c fffff805`6b3924cf 00000000`00000000 : nt!VfReportIssueWithOptions+0x101
    ffffd780`7457ec80 fffff807`6f1b1302 : ffffd885`6f2eb8a0 00000000`00000001 0000277a`90183f28 fffff807`702c68a4 : nt!VfCheckPoolType+0x90
    ffffd780`7457ecc0 fffff807`702f679a : 00000000`00000000 0000277a`90183f28 00000000`00000000 00000000`00000000 : nt!VfCheckNxPoolType+0x12
    ffffd780`7457ecf0 fffff805`6b3924cf : ffffd885`6fe7c0d0 00000000`00000000 ffffd780`7457ee50 ffffd885`6fe7c3c0 : Wdf01000!imp_WdfDeviceAllocAndQueryProperty+0x9a [minkernel\wdf\framework\shared\core\fxdeviceapi.cpp @ 1198]
    ffffd780`7457ed50 ffffd885`6fe7c0d0 : 00000000`00000000 ffffd780`7457ee50 ffffd885`6fe7c3c0 00000000`00000000 : RzDev_007a+0x24cf
    ffffd780`7457ed58 00000000`00000000 : ffffd780`7457ee50 ffffd885`6fe7c3c0 00000000`00000000 ffffd780`7457eda0 : 0xffffd885`6fe7c0d0


    SYMBOL_NAME: RzDev_007a+24cf

    MODULE_NAME: RzDev_007a

    IMAGE_NAME: RzDev_007a.sys

    STACK_COMMAND: .cxr; .ecxr ; kb

    BUCKET_ID_FUNC_OFFSET: 24cf

    FAILURE_BUCKET_ID: 0xc4_2000_RzDev_007a!unknown_function

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    FAILURE_ID_HASH: {bf7fa573-0535-79d6-c8d0-6b5cf417e17f}

    Followup: MachineOwner
    ---------
    RzDev_007a.sys is software for razer mice. Check for an update or uninstall if none available. Razer software has known issues.
      My Computers


  3. Posts : 2
    Windows 10
    Thread Starter
       #3

    Hi thank you for the response. Had some new developments since then. But before getting to that, can you help with why I can’t upload the most recent dump files? It’s saying that I don’t have permission to access when attempting to upload to google drive.

    Also, the monitor goes black like it just shut off AND THEN blue screens, giving that WHEA_UNCORRECTABLE_ERROR. Not sure if that hints anything at all.
      My Computer


  4. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #4

    Instead of trying to upload just a dump, run the V2 log collector and upload the resulting zip file to Google Drive or OneDrive and post a link to it here.
      My Computers


 

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