Blue screen helps pls

Force3007 · 27 Dec 2021

ran the gather additional dump files and attached

created a backup of the C drive only cause I couldn't back up all without bsod

used the amd scan tool to reinstall graphics and chipset drivers after uninstall of chipset drivers. amd scan tool recommended to downgrade a driver for my graphics card but I still got another bsod.

- - - Updated - - -

this is the dm log collector file

- - - Updated - - -

another thing is when i run the v2 log collector it tells me and item at c: whatever has children and the recurse parameter was not specified. if you continue, all children will be removed with the item. are you sure you want to continue? what do i put there? on the first one i put yes. and on the last one i put no.

Here is also another memory dump file cause of another bsod
MEMORY.7z - Google Drive

actually i think i only uploaded the v2 log file. I don't believe I am getting the dm log collector file after running it. i added these two files that popped up in my downloads folder after running the dm log collector. not sure if they are the correct ones?

zbook · 27 Dec 2021

Please run:
https://www.tenforums.com/dl/dm_log_collector.exe

Which post has the memory dump?

12/27/2021 3:43:15 PM 1299.07 C:\Windows\MEMORY.DMP

Please save to the downloads folder > ZIP > post a separate share link into this thread

Force3007 · 27 Dec 2021

MEMORY.7z - Google Drive
^^ Memory dump file

it's in my last post and posted here again. that's the newest dump file.

That's the one I ran and it says that something is saved to my desktop but there is nothing. i've run it three times. I will try again

Update: when i try running DM log it goes through and then at the end it says unable to complete. access is denied

- - - Updated - - -

should I just run the in place upgrade now?

zbook · 27 Dec 2021

Yes please perform the in place upgrade repair while in clean boot.
(make sure only the disk 0 and flash drive are attached during the upgrade.)

If it fails then run setupdiag:
https://docs.microsoft.com/en-us/win...rade/setupdiag

If it is successful then run:

https://www.tenforums.com/attachment...iskparinfo.bat

And post new images of disk management and mini tool partition wizard.

Force3007 · 28 Dec 2021

windows 10 setup says it couldn't figure out if i had enough space on my drive...should i remove the partition from the C drive? I don't really need it

I added the logs from the setup diagnostics

I actually scanned the C drive for any errors and windows found that it did have some errors. I repaired them through the windows feature and scanned it again. It says there are no more issues now. I will try and run the windows installation again

Windows 10 setup still tells me I don't have enough space on my drive even though I do have enough space on it.

Win10Warlord · 28 Dec 2021

The latest crash is again the AMD AHCI driver, I would remove it completely if possible.

Code:

11: kd> lmvm envirtahci
Browse full module list
start             end                 module name
fffff800`76b10000 fffff800`76bd6000   envirtahci   (no symbols)           
    Loaded symbol image file: envirtahci.sys
    Image path: \SystemRoot\System32\drivers\envirtahci.sys
    Image name: envirtahci.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Feb  7 08:51:14 2018 (5A7ABE02)
    CheckSum:         000CA21D
    ImageSize:        000C6000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

Code:

11: kd> !irp ffff90845a109a40
Irp is active with 132 stacks 131 is current (= 0xffff90845a1077e8)
 Mdl=ffff90845dad2410: No System Buffer: Thread 00000000:  Too many Irp stacks to be believed (>50)!!
Use any flag to force.

It appears that it decided to attempt to pass the IRP down the stack to non-existent location. As WinDbg has even pointed out, I find it difficult to believe that an IRP would even require 132 stack locations.

zbook · 28 Dec 2021

Please run:

Upgrade_failure_info.bat - Click here to go to the BSOD batch repository to download and run this batch file.

Download and run the Norton Remove and Reinstall tool for Windows
Uninstall your Norton device security product on Windows

Attempt an in place upgrade repair while in clean boot > run setupdiag and upgrade failure info bat > post results into this thread

Force3007 · 28 Dec 2021

here are the logs for the upgrade failure

Upgrade_failure_logs_2021-12-28_14-35-43.zip - Google Drive

I removed the norton application that was installed for whatever reason (I didn't know I had that) and tried to do the in place upgrade but I got the same error

Should I remove that driver that win warlord is telling me to remove or should I wait?

zbook · 28 Dec 2021

The collected logs still displayed retained Norton files.

Please run the uninstallation tools again while in safe mode.

As Win10Warlord commented please uninstall the AMD chipset drivers if BSOD continue.

If multiple hardware drivers fail then there is typically underlying malfunctioning hardware.

See if you can find a friend, neighbor, relative, or local computer store to swap test the CPU.

Post a new V2.

Open administrative command prompt and type or copy and paste:

findstr /c:"CONX" C:\$Windows.~BT\Sources\Panther\setupact.log >"%userprofile%\Desktop\Setupactdetails.txt"

copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"Compress-Archive -Path

"$env:homeDrive\Windows\MEMORY.DMP" -DestinationPath "$env:homeDrive$env:homePath\Desktop\Memory_dmp"

Look for new text files on the desktop > ZIP each file > post separate share links

Using the bootable Windows 10 iso boot to the Windows Recovery Environment (RE):
Troubleshoot Windows 10 failure to boot using Recovery Environment

Open command prompt

Run these commands and post images or share links of the commands with results:

bcdedit
bootrec /fixmbr
bootrec /fixboot
bootrec /scanos
bootsect /nt60 all

reboot into Windows

Open administrative command prompt and type or copy and paste:
diskpart
lis dis
lis vol
sel dis 0
det dis
lis par
sel par 3
det par
assign letter=M
sel par 1
det par
assign letter=N

take a picture

exit
chkdsk /b /v C:

C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
reboot

Run this chkdsk switch overnight (it may take many hours)

Force3007 · 29 Dec 2021

Okay so idk what happened but when I press shut down in the start menu it only restarts, so I have to manually shut down the PC via the button on the case. Also when I try restarting into safe mode I can just shut down the PC or change UEFI settings. I don't get the options for Safe mode or the troubleshooting.

I uninstalled AMD Store MI since I read that it can cause problems. I haven't gotten any bsod since and was able to run my pc without issues. I still have the drive the winwarlord told me to remove because I'm not sure how to go about uninstalling it. Should I uninstall the device or download different drivers and update it that way?

Open administrative command prompt and type or copy and paste:

findstr /c:"CONX" C:\$Windows.~BT\Sources\Panther\setupact.log >"%userprofile%\Desktop\Setupactdetails.txt"

copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"Compress-Archive -Path

"$env:homeDrive\Windows\MEMORY.DMP" -DestinationPath "$env:homeDrive$env:homePath\Desktop\Memory_dmp"

Look for new text files on the desktop > ZIP each file > post separate share links

I'm not sure what exactly I'm supposed to post in the CMD line.