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  1. Joined : Jul 2015
    Posts : 25
    Windows 10 x64
       24 Aug 2015 #1

    Blue Screen When Plugging in Second Display


    Attachment 33615

    Hey guys,

    So I have a Dell inspiron 7537 upgraded to Windows 10. When I go to plug in a second display through the HDMI port, the screen flashes for a bit, then the blue "Something Went Wrong" screen appears with an error
    VIDEO_DXGKRNL_FATAL_ERROR . When it restarts, it loads the dual monitors perfectly. It's only when I try to plug one in after it is already on. What does this error mean and does anyone know of a solution to the problem / had similar experience??

    Thanks!
    Last edited by MrCov; 24 Aug 2015 at 15:06.
      My System SpecsSystem Spec


  2. Joined : Jul 2015
    California
    Posts : 186
    Kernel 4.x.x
       24 Aug 2015 #2

    MrCov said: View Post
    Hey guys,

    So I have a Dell inspiration 7537 upgraded to Windows 10. When I go to plug in a second display through the HDMI port, the screen flashes for a bit, then the blue "Something Went Wrong" screen appears with an error
    VIDEO_DXGKRNL_FATAL_ERROR . When it restarts, it loads the dual monitors perfectly. It's only when I try to plug one in after it is already on. What does this error mean and does anyone know of a solution to the problem / had similar experience??

    Thanks!

    What video card do you have, and what drivers are installed?
      My System SpecsSystem Spec


  3. Joined : Jun 2015
    Posts : 10,908
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       24 Aug 2015 #3

    @MrCov, please read BSOD Posting Instructions

    Edit: Please fill in your system specs
    click on user cp in the right side of the top of the page > my settings list on the left side on the page> 2nd from above, there can you fill in your system specs.
      My System SpecsSystem Spec


  4. Joined : Jul 2015
    Posts : 25
    Windows 10 x64
       24 Aug 2015 #4

    Hydranix said: View Post
    What video card do you have, and what drivers are installed?
    Nvidia 750m with 355.60 driver.
      My System SpecsSystem Spec


  5. Joined : Jul 2015
    Posts : 25
    Windows 10 x64
       24 Aug 2015 #5

    axe0 said: View Post
    @MrCov, please read BSOD Posting Instructions

    Edit: Please fill in your system specs
    click on user cp in the right side of the top of the page > my settings list on the left side on the page> 2nd from above, there can you fill in your system specs.
    Hows that?
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    Posts : 10,908
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       24 Aug 2015 #6

    The BSOD Posting Instructions link helps you to provide needed information for us to help you better.
    Your system specs are also needed information so we don't have to ask every time for it when we need it to help you.
      My System SpecsSystem Spec


  7. Joined : Jul 2015
    Posts : 25
    Windows 10 x64
       24 Aug 2015 #7

    axe0 said: View Post
    The BSOD Posting Instructions link helps you to provide needed information for us to help you better.
    Your system specs are also needed information so we don't have to ask every time for it when we need it to help you.
    No I mean I just updated my system specs and posted the zip file on the main post and was wondering if it was all good! haha!
      My System SpecsSystem Spec


  8. Joined : Jun 2015
    Posts : 10,908
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       24 Aug 2015 #8

    Didn't see it , I'll take a look at it.
      My System SpecsSystem Spec


  9. Joined : Jun 2015
    Posts : 10,908
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       24 Aug 2015 #9

    The cause of the crashes is a driver from your GPU, the driver nvlddmkm which is Nvidia Video driver.
    Seeing here that the driver is very recent, so this means that or there is a bug or there is a service from Nvidia causing troubles.
    Please do the following:
    Search msconfig and open it,
    Go to tab services,
    Search for Nvidia Streaming Kernel Service and disable it.
    Reboot if asked.

    Code:
    0: kd> lmvm nvlddmkmstart             end                 module name
    fffff800`e02e0000 fffff800`e0dcf000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Fri Aug 07 05:19:41 2015 (55C423CD)
        CheckSum:         00AAF86B
        ImageSize:        00AEF000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My System SpecsSystem Spec


  10. Joined : Jul 2015
    Posts : 25
    Windows 10 x64
       24 Aug 2015 #10

    axe0 said: View Post
    The cause of the crashes is a driver from your GPU, the driver nvlddmkm which is Nvidia Video driver.
    Seeing here that the driver is very recent, so this means that or there is a bug or there is a service from Nvidia causing troubles.
    Please do the following:
    Search msconfig and open it,
    Go to tab services,
    Search for Nvidia Streaming Kernel Service and disable it.
    Reboot if asked.

    Code:
    0: kd> lmvm nvlddmkmstart             end                 module name
    fffff800`e02e0000 fffff800`e0dcf000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Fri Aug 07 05:19:41 2015 (55C423CD)
        CheckSum:         00AAF86B
        ImageSize:        00AEF000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Done.
      My System SpecsSystem Spec


 
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