"kmode exception not handled" BSOD on fresh Win10 install?

Darkstrike said:

Hi all- still working on the Gateway I mentioned recently, but now hitting a new snag!

The computer seems to work fine, but every few minutes, it randomly restarts with a "kmode exception not handled" BSOD I have already run MemTest many passes, found the RAM was bad as MemTest threw errors...so I replaced the RAM.

But, the same BSOD persists at random, usually every somewhere around 5-10 minutes after boot.

Some research suggests turning off Fast Startup, so I just did that and will see if that will make any difference, but is there anything else I should try?

Again, this was a fresh install of Win7 that was immediately upgraded to the latest version of Win10. I had also gone into the Update Manager and installed any optional driver updates as well.

The MEMORY.DMP is here:
Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

- - - Updated - - -

Update - Attached V2 Log files as requested!
GATEWAYAIO-(2021-11-25_18-52-18).zip
@mods - Thanks for moving the thread to the correct place, I realized after I posted it that there was a subforum for BSODs, but couldn't move it here!

Bios is out of date, theres an update at Drivers & Downloads
--choose desktops --zx series --zx6961.

Video driver is old also.
--Search - Intel.com

It appears that the system crashed due to a divide by zero exception, this is likely related to drivers in my opinion. There appears to have been a number of network-related calls at the time of the crash, so it's possibly due to a driver somewhere in your network stack. The network driver seems to be a possible problem.

Code:

1: kd> lmvm RTL8192su
Browse full module list
start             end                 module name
fffff805`76060000 fffff805`76123000   RTL8192su   (pdb symbols)          C:\ProgramData\dbg\sym\rtl8192su.pdb\8A421FCD9C8F4E6FB7B7F8FEB5B249581\rtl8192su.pdb
    Loaded symbol image file: RTL8192su.sys
    Image path: \SystemRoot\System32\drivers\RTL8192su.sys
    Image name: RTL8192su.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Mar 28 07:41:32 2013 (5153F42C)
    CheckSum:         000ADE8E
    ImageSize:        000C3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

Hmm, the only issue I foresee, is that your system was only ever intended for Windows 7 and the OEM hasn't provided support for drivers beyond that.

Support Page: Drivers & Downloads

How are you connecting to the Internet? Through the USB wireless dongle?

I downloaded the auto update software from Intel and ran it and it said that there were no newer drivers available for the video.

I can try the BIOS update though.

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Win10Warlord said:

It appears that the system crashed due to a divide by zero exception, this is likely related to drivers in my opinion. There appears to have been a number of network-related calls at the time of the crash, so it's possibly due to a driver somewhere in your network stack. The network driver seems to be a possible problem.

Code:

1: kd> lmvm RTL8192su
Browse full module list
start             end                 module name
fffff805`76060000 fffff805`76123000   RTL8192su   (pdb symbols)          C:\ProgramData\dbg\sym\rtl8192su.pdb\8A421FCD9C8F4E6FB7B7F8FEB5B249581\rtl8192su.pdb
    Loaded symbol image file: RTL8192su.sys
    Image path: \SystemRoot\System32\drivers\RTL8192su.sys
    Image name: RTL8192su.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Mar 28 07:41:32 2013 (5153F42C)
    CheckSum:         000ADE8E
    ImageSize:        000C3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

Hmm, the only issue I foresee, is that your system was only ever intended for Windows 7 and the OEM hasn't provided support for drivers beyond that.

Support Page: Drivers & Downloads

How are you connecting to the Internet? Through the USB wireless dongle?

I was connecting with a wireless dongle until I got the internal Wi-Fi working, so I'm not sure which was set up at the time that the logs are showing. It's currently running off of the internal Wi-Fi though.

I am also sure that it is a driver issue, as when I booted the machine into safe mode I let it sit there for a long time and it worked fine. I can try to see if I have a different Wi-Fi card that would fit it.

It has crashed many times now, often one just sitting idle at the desktop was absolutely nothing else running. It's always the 'k-mode exception error'.

It's more than likely to be a driver issue, particularly that network driver. Please keep the dongle disconnected (if it isn't already) and let's wait to see if the system crashes again.

Win10Warlord said:

It's more than likely to be a driver issue, particularly that network driver. Please keep the dongle disconnected (if it isn't already) and let's wait to see if the system crashes again.

I've been not using the dongle for days, and it's been doing the same thing. I'll see if I can find any later drivers for the card it has!

If you're not using that dongle anymore then it probably be best to uninstall the driver. I assume it has been set to load at boot hence why the system crashes shortly afterwards.

Could you please provide the latest dump files?

Were the previous Windows 10 machines newer than your current one?