Non-BSOD crash on Wake from Sleep


  1. LeoBloom
    Posts : 90
    Windows 10 Pro 64 bit v1809
       New #1

    Non-BSOD crash on Wake from Sleep


    Hi all - this forum has helped me diagnose a BSOD with an old build! Unfortunately, I am having a non-BSOD crash with my new build that only occurs when waking up from Sleep. Usually wake from sleep works flawlessly, but occasionally the monitor wakes up and nothing is displayed for a few seconds - then monitor goes to "Power Saver" mode (which I assume means it no longer is receiving display signal from computer). Within a minute or two, the computer reboots by itself.

    If there is another forum within tenforums for non-BSOD crashes, I apologize for posting in the wrong place

    I do have a minidump file from 10/11 that should be part of the uploaded log

    Thank you in advance
    Non-BSOD crash on Wake from Sleep Attached Files
      My Computer
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  3. MrPepka
    Posts : 1,538
    Windows 8.1 Enterprise x64
       New #2

    Update NVIDIA Graphics driver - NVIDIA DRIVERS Sterownik GeForce Game Ready WHQL
    Update BIOS - https://pl.msi.com/Motherboard/suppo...N-AC#down-bios
    Update AMD chipset driver - https://www.amd.com/en/support/chips...ocket-am4/b450
      My Computer
    Quote Quote

  4. LeoBloom
    Posts : 90
    Windows 10 Pro 64 bit v1809
    Thread Starter
       New #3

    OK - I updated the NVIDIA driver, the BIOS (to latest stable version), and the AMD chipset driver

    Will report back if I keep having issue. Thanks
      My Computer
    Quote Quote

  6. LeoBloom
    Posts : 90
    Windows 10 Pro 64 bit v1809
    Thread Starter
       New #4

    Reporting back that this resolved my issue. Thanks!
      My Computer
    Quote Quote

 

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