New computer build get bluescreen and crash typically during gaming

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  1. Posts : 20
    Windows 10
       #1

    New computer build get bluescreen and crash typically during gaming


    Hi

    I could really use some help. Tried everything I can think of to find the problem. This is what I have tested so far

    Ran memtest86+, crashed after running for an hour, but on the second try it ran for ours and I got no errors
    also tried a tool called tm5 and it found no errors

    Then I tried to take out all memory cards except one and ran FurMark for a few hours, it seems to work fine, but then while gaming GTA 5, the PC crashed again. So not sure if it's something wrong with the memory cards.

    I tried to change nvidia settings:

    disable v-sync
    Tried to set Power Management Mode to Maximum Performance.
    Tried different versions of drivers
    update sound drivers
    Installed latest bios
    disabled intel virtual machine in bios...

    Tried to run these powershell commands:

    Code:
    Dism /Online /Cleanup-Image /CheckHealth
    Dism /Online /Cleanup-Image /ScanHealth
    Dism /Online /Cleanup-Image /RestoreHealth
    
    sfc /scannow (here it said it found some issues that where fixed)
    Uploaded all the log files, it does say

    Code:
    dxgkrnl.sys	dxgkrnl.sys+26665e	fffff803`50450000	fffff803`507fa000	0x003aa000	0x78205bd5	12.11.2033 07:36:21
    In the Minidump, these seems to indicate problems with the memory or graphic card, but the graphic card worked just fine in my previous build so I think the card is fine.

    EDIT: Just ran a tool from OCBASE/OCCT : Free, all-in-one stability, stress test, benchmark and monitoring tool for your PC, when I ran the VRAM stress-test, my computer instantly crashed. Is my graphic card broken?

    Windows version number: 21H1 (OS Build 19043.1266)
    New computer build get bluescreen and crash typically during gaming Attached Files
    Last edited by NetworkCookie; 05 Oct 2021 at 15:37.
      My Computer

  2. Macboatmaster's Avatar
    Posts : 1,417
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #2

    It could be the card, but the first step is if you have set the ram at 1.35 voltage to use it at tested speed 3600
    https://www.corsair.com/uk/en/Catego...tab-tech-specs

    set it 1.2 to use SPD at 2666
    or whatever the BIOS settings on that board require to run SPD on ram - serial presence detect

    I will look at the logs , but try this step first

    EDIT From your computer spec you say
    Corsair Vengeance Black RGB LED Pro DDR4 3600MHz 2x8GB

    so I thought you had two sticks of ram to make 16GB
    In fact you have four sticks as I am sure you know
    From your logs - you have all four DIMMS populated
      My Computer

  3. Macboatmaster's Avatar
    Posts : 1,417
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #3

    Your OS was installed on 30 Sept
    has the system crashed since that date or is it a more recent event

    VERA Crypt may be the cause if when checking ram settings it is at 1.2

    There does seem to be a suggestion in one of the dumps that the graphics may be the problem
    0x116_IMAGE_nvlddmkm.sys
    VIDEO_TDR_FAILURE (116)
    which in simple terms means
    The VIDEO_TDR_FAILURE bug check has a value of 0x00000116. This indicates that an attempt to reset the display driver and recover from a timeout failed.

    However that does NOT mean that it is the card or indeed the driver.
    I need to exmaine more dumps and logs I will do so when you reply

    =============
    In the meantime if you wish use the onboard graphics in the processor

    Intel® UHD Graphics 750
    HDMI port on I/O plate
    disconnect card and either take it out or set BIOS to use onboard only
    That will eliminate any question of the card or its driver.
      My Computer


  4. Posts : 20
    Windows 10
    Thread Starter
       #4

    Thank you so much for your reply, I think I am on another timezone so might take a while before you get a response.

    I have never manually changed voltage in bios before, after checking it was set to "auto" and it looked like it was set to the correct values by default.

    I manually changed it to the values as seen here:
    Imgur: The magic of the Internet

    Your OS was installed on 30 Sept
    has the system crashed since that date or is it a more recent event
    It has happened every day since I built the computer About 30min to an hour into a video meeting or while gaming.

    I do run veracrypt, I have encryped the entire system drive. I have also three more 4 TB drives that are encrypted with veracrypt and mounted when I start windows.

    From your logs - you have all four DIMMS populated
    Yes that is correct, was a bit quick to copy paste my specs. Updated it now.

    Intel® UHD Graphics 750
    HDMI port on I/O plate
    disconnect card and either take it out or set BIOS to use onboard only
    That will eliminate any question of the card or its driver.
    I can try this.

    For now I have changed the voltage and RAM speed manually in BIOS. Then I ran DDU v18.0.4.4 to remove all NVidia drives and installed the latest version 472.12-desktop-win10-win11-64bit-international-dch-whql. Will run furmark for a while, and see if it crashes.
    Last edited by NetworkCookie; 06 Oct 2021 at 02:45.
      My Computer

  5. Macboatmaster's Avatar
    Posts : 1,417
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #5

    There is no need to run DDU and in fact you should not do so, in the normal course of events, it is designed for use when there are problems
    As DDU forum says
    Hi, using DDU is not mandatory. It's best to use it when you need it. If you want to keep your profile informations, use the normal nvidia installer. If you encounter weird issue, use DDU.
    Is DDU worth using before installing new drivers? - Wagnardsoft Forum

    you should use the recomended Nvidia way - settings - apps which is of course control panel programs and features
    It is only IF there are difficulties experienced that it is recommended to use DDU

    Let me know please how it goes, my money is on VeraCrypt, if the ram setup does not solve it.
      My Computer


  6. Posts : 20
    Windows 10
    Thread Starter
       #6

    Another update.

    After updating the drivers, the computer still crashed so that did not help. I have now disconnected the graphic card and are running using the onboard graphic "Intel® UHD Graphics 750". So far I have had no issues.

    Maybe worth mentioning, the displayport cabel used to connect my graphic card tend to get stuck, so I have been pulling and twisting quite hard trying to get the cabel out. Could this have broken the card?
      My Computer

  7. Macboatmaster's Avatar
    Posts : 1,417
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #7

    Maybe worth mentioning, the displayport cabel used to connect my graphic card tend to get stuck, so I have been pulling and twisting quite hard trying to get the cabel out. Could this have broken the card?
    Unlikely - as of course the connection is secured on the plate of the card is it not - but possible
    more likely IMHO is the cable connection itself
    Try another cable
      My Computer


  8. Posts : 20
    Windows 10
    Thread Starter
       #8

    Macboatmaster said:
    Try another cable
    After taking out my graphic card and running only on the on-board graphic. The computer has had no issues. Day 2 of no crashing.

    This must mean that something is wrong with my graphic card, I will try to plug it back in with a new display port cabel tomorrow. Hopefully that will help, if that does not work I guess I just have to replace the card.
      My Computer

  9. Macboatmaster's Avatar
    Posts : 1,417
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #9

    Pleased to have helped a little
    Let me know how you go on
    It may be worth if a new DP cable does not work trying another cable to a another port on the card if the monitor allows this
    Just in case the twisting has damaged a pin/socket on that port

    Have you tried the other DP depending on the manufacturer of the card I think it has 2 DP and 2 HDMI
    so - I am not suggesting to buy an HDMI lead but if you can borrow one and the monitor has HDMI you could try that
    Last edited by Macboatmaster; 08 Oct 2021 at 16:14.
      My Computer


  10. Posts : 20
    Windows 10
    Thread Starter
       #10

    Macboatmaster said:
    Pleased to have helped a little
    Let me know how you go on
    It may be worth if a new DP cable does not work trying anoither cable to a another port on the card if the monitor allows this
    Just in case the twisting has damaged a pin/socket on that port
    I will update this thread when I hopefully get a replacement card. Thank you so much for your help!
      My Computer


 

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